Partner Education Resources – Webex Contact Center

Contact Center Agent

Webex Contact Center Training

Sunset Learning Institute has played an integral part in developing and delivering Cisco Contact Center training for over 20 years. All SLI training is authorized Cisco curriculum that can be attended in a public, guaranteed-to-run class or in a custom/private format to fit your individual company needs.


SLI provides the official Cisco Webex Contact Center Specialization (Expert Certification) training and exam administration as well as custom training for WxCC API integration/programming.

Training Options


SLI can customize training for customers for any specific deployment scenario.  Core training options include WxCC Administration for Day 2 support, agent/supervisor training, and API programming.

Training Options