We at Sunset Learning Institute (SLI) want to provide our students with the highest level of quality training and service. In order to make sure each student is completely satisfied with their experience, we extend to each student our audit policy. Students who have taken an SLI delivered class may retake (audit) the class to achieve the goals and objectives outlined in the course description without additional cost to them within six months of the original course training date.
Audit students are subject to the following terms and conditions: (a) The audited class must be the same version as the original class attended; (b) The student must retain and bring their original course materials with them, as they will not receive a new student kit unless they opt to purchase one; (c) Audits are allowed on a space available basis; (d) if the original course was attended at a SLI remote site, audits may be subject to additional fees; (e) if the audit is taking place at a site other than a Sunset Learning corporate location, audits may be subject to additional fees; (f) if original course was attended via SLI MobileHD, the audit will need to attend at an established SLI location and will be subject to additional fees; (g) lab access may require additional fees*.
*Cisco lab access rules vary based on the class attended. Please call for details about your specific class.
Cancellations, Substitutions, and Reschedules for Public Classes
We understand that there are reasons that are beyond control that may cause our students to either cancel or reschedule their course enrollment. For any cancellations, substitutions or reschedules, written notice must be given to Sunset Learning immediately. Any student that chooses to reschedule will be given a 6 month time frame to attend a new training date.
If a student chooses to reschedule their enrollment more than fifteen business days prior to the start of class, we will do so with no penalty. If a student chooses to reschedule less than fifteen business days prior to the training start date, we will reschedule them into a different training date of their choice and they will automatically be put on the wait-list for the course and will be granted final admission five business days prior to class start day based on enrollment levels.
For cancellation notice received more than fifteen business days prior to the class date, students may receive either a full refund or reschedule into another class date. For cancellation notice less than fifteen business days prior to the class start date, students will receive an SLI voucher in the amount of the paid tuition to use for the same course up to a six months time frame and will be automatically put onto the wait list of the course of their choice and granted final admission five business days prior to class start day based on enrollment levels.
Student substitutions may be made at any time prior to the class start date. SLI recommends that students substitutions instead of cancellation. Failure to attend without written notice to SLI prior to the class start date will be considered a no show and will result in forfeiture of the full course price. SLI reserves the right to reschedule a course at any time.
If for any reason a student attending an SLI class is not satisfied with their training experience, they are required to notify SLI in writing no later than close of business on the second day of class during their training week. Any student attending class beyond the second day of class without notifying SLI is not eligible for any form of recompense with regard to satisfaction except for SLI’s standard 6 month audit policy.
*neXT LIVE 365: The cancellation policy is no longer valid once a student begins using neXT LIVE 365 resources within the learning community, regardless of class date.
Training Location Options & Changes
Here are our three different delivery options for which you can attend training; attend at one of our established locations, attend via virtual remote using our gear, attend via virtual remote using your own gear.
If you decide to change training locations or HD-ILT modalities within 2 weeks of class start date, there will be a $300 change fee. The fee will need to be paid prior to making any changes.
Classroom Training Tuition & Schedule
Tuition fees cover all course materials, refreshments, and Course Certificate of Completion. Parking expenses incurred in any SLI delivery locations are not included in tuition fees and are the responsibility of the student. It is important to confirm specific details regarding the class schedule, including standard classroom training start times, if not already confirmed in your pre-class correspondence. Please note that Bootcamps have extended hours.
Payment Policy for Training
Prior to attending any Sunset Leaning Institute training session a valid and acceptable form of payment must be received. Sunset Learning gladly accepts Cisco Learning Credits, all major credit cards (Visa, Master Card, American Express, and Diners Club), checks, wire transfers, and corporate purchase orders (with credit approval). Company issued Purchase Orders for three (3) student registrations or less are also accepted with the understanding that a credit card is required to secure registration as a backup. In the situation that a student is unable to attend training and does not supply sufficient notification (fifteen business days in writing) as stated in our cancellation and reschedule policy, this credit card will charged the registered value of the training. Any Company Purchase Order for three (3) student registrations or less provided as payment with no credit card as a backup is considered a wait-listed enrollment. Wait-listed students will be granted admission five (5) business days prior to class start based on enrollment availability.
Sunset Learning Institute provides training only to individuals sponsored by an employer (business, government agency, etc.) and individual members of the public are not allowed to register directly for classes. In addition, the sponsoring employer must pay for training directly. An individual may not pay for a class and then be reimbursed by his/her employer.
Pricing, registration terms, and conditions are subject to change without notice. Classroom Learning programs are available only to employer-sponsored trainees. SLI reserves the right to refuse credit or services to anyone at its discretion. If you have questions regarding our credit policies please contact us at 888.888.5251.
By accepting SLI Terms and Conditions, the individual listed (the “registrant”) certifies that he/she is authorized to obligate his/her company to pay for the student(s) registered to attend the course(s).
The registrant fully understands the cancellation policy and agrees to the terms herein. In the event of default, the registrant’s company will be responsible for reasonable costs of collections including attorney’s fees and interest.