For over 30 years, Sunset Learning Institute has been one of Cisco’s top Contact Center training partners, delivering authorized Cisco curriculum in public guaranteed-to-run classes or custom/private formats to fit your organization’s needs. Whether your contact center is on-prem or in the cloud, we have the training to meet you where you are.
Which Contact Center
track is right for you?
Each platform is different, so if you are unsure please use the interactive finder below. Also, don’t forget to review the prerequisites before you register!
Answer a few quick questions and we’ll point you to the right Cisco Contact Center course. Only takes about a minute!
A unified, centrally-managed cloud solution built for efficiency, bringing AI-driven intelligence, innovation, flexibility, security, and scale.
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A secure, sophisticated omnichannel solution that’s easy to deploy and manage, ideal for small to medium-size contact centers.
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Deliver proactive, personalized experiences at mid-to-large scale. UCCE and PCCE share an architecture but differ in configuration.
Training Options
Just beginning your Contact Center journey? We strongly recommend these foundation courses first. These will set you up to get the most out of class.
By John Meersma | 43 Min Video This video demonstrates how AI can help Cisco Collaboration administrators troubleshoot and manage Webex Calling more effectively. Through practical, real-world scenarios, you’ll see
In this episode of Train to Gain, Erin and Katie are joined by Nate Mengel and Pete Brown from Sunset Learning Institute to discuss the evolution of contact centers—from on-premise
By Mark Wilson | 55 Min Video As a contact center admin writing scripts, you probably deal with JSON every week in order to parse Caller profile data from a
Every team is different. Tell us what you’re trying to achieve and we’ll shape a private, custom solution, on your platform, your timeline, and your objectives.
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