Sunset Learning Institute has played an integral part in developing and delivering Cisco Contact Center training for over 20 years. All SLI training is authorized Cisco curriculum that can be attended in a public, guaranteed-to-run class or in a custom/private format to fit your individual company needs.
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Cisco Unified Contact Center Express (UCCX) provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This on-premises omnichannel solution is ideal for formal and informal small to medium-size contact centers.
CCE helps you deliver proactive and personalized customer experiences for many thousands of agents and is targeted at mid to large Contact Center environments. Although UCCE and PCCE share the same architecture, there are differences in the way they are configured. Ensure you know which version of the product you are using before attending class – check out our videos for help!
The Cisco ® Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. Designed and built from its foundation as a cloud solution, Webex Contact Center brings your business innovation, flexibility, and the agility of the cloud with security and scalability.
For those just beginning a Contact Center journey, enrollment in the following prerequisite courses is strongly recommended.