Sunset Learning Institute has played an integral part in developing and delivering Cisco Contact Center training for over 20 years. All SLI training is authorized Cisco curriculum that can be attended in a public, guaranteed-to-run class or in a custom/private format to fit your individual company needs. As one of Cisco’s top Contact Center training partners, SLI continues to set the standard for expert-led instruction, flexible delivery, and proven results for organizations worldwide.
Are you a Cisco Channel Partner?
Sunset Learning offers training classes for several types of contact center implementations. Just answer a few simple questions and we’ll direct you to the classes that best fit your needs.
Please take a moment to watch the videos and review the training options closely as all platforms are very different.
Also, don’t forget to review the prerequisites before registering for class.
Cisco Unified Contact Center Express (UCCX) provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This on-premises omnichannel solution is ideal for formal and informal small to medium-size contact centers.
Training Options
CCE helps you deliver proactive and personalized customer experiences for many thousands of agents and is targeted at mid to large Contact Center environments. Although UCCE and PCCE share the same architecture, there are differences in the way they are configured. Ensure you know which version of the product you are using before attending class – check out our videos for help!
Training Options
The Cisco ® Webex Contact Center is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs. Designed and built from its foundation as a cloud solution, Webex Contact Center brings your business innovation, flexibility, and the agility of the cloud with security and scalability.
Training Options
For those just beginning a Contact Center journey, enrollment in the following prerequisite courses is strongly recommended.
In this episode of Train to Gain, Erin and Katie are joined by Nate Mengel and Pete Brown from Sunset Learning Institute to discuss the evolution of contact centers—from on-premise systems to the cloud—and why training has become the most critical driver of adoption, customer success, and long-term business outcomes.
By Mark Wilson | 55 Min Video As a contact center admin writing scripts, you probably deal with JSON every week in order to parse Caller profile data from a web service, or emergency overrides for schedules, or even API responses from CRM or other applications. But finding the right
By Mark Wilson | 55 Min Video As a contact center admin writing scripts, you probably deal with XML every week in order to parse Caller profile data from a web service, or emergency overrides for schedules, or even API responses from CRM or other applications. But finding the right
Sunset Learning Turns 30! Discover our story, exclusives, and celebrations →
→
