Customizing UCCX Reports to Meet Your Business Goals

By Bruce Wilkinson | 60 Min Video

Cisco Contact Center Express (CCX) Reporting for your team can be overwhelming. But we’ve got great news – we’ve developed a program that finally fits everyone’s needs. In this recorded webinar, we cover the four pillars of CCX Reporting:

  • Navigating the product
  • Understanding and navigating the reports
  • Customizing reports
  • Tailoring UCCX reports to your business goals

We give you an overview of each topic and show you how we can help you get the UCCX reports you want.


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Instructor Bio:


Bruce Wilkinson has a broad range of experience in working with Cisco technology for over 20 years. He has been specializing in Cisco training, consulting, and deployment projects associated with the following technologies and products; Cisco Unified Contact Center Express and Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, Unified Communications Manager Express, and Unity. Bruce is considered an industry expert and in the early 2000s was asked by Cisco to help develop the course curriculum and educational lab using Cisco Contact Center products. Since joining Sunset Learning Institute in 2013, Bruce has taught all Contact Center Enterprise courses offered by Sunset Learning and consistently maintains high student ratings. Bruce co-authored and developed the current UCCE v10 authorized Cisco curriculum. Bruce combines his extensive telephony and data background with a solid understanding of the latest in VoIP technologies to develop custom solutions that are both unique and practical.

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