Webex Calling Essentials (CLWXCALL)
Essentials of Cisco Webex Calling (CLWXCALL) 1.0 is designed to guide you through a complete Webex calling setup, from the initial setup of Webex Control Hub and adding users to configuring Webex Calling features and Configuring Webex calling through an existing on-Premises Cisco Unified Communications Manager and Cisco Unified Border Element PSTN setup.
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Prerequisites:
The knowledge and skills that students are recommended to have before attending this course are:
- A basic understanding of Unified Communications
- A basic understanding of cloud-based Unified Communications solution
Here are recommended Cisco learning offerings that may help students meet these prerequisites:
- Understanding Cisco Collaboration Foundations (CLFNDU)
- Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
- SIP Trunk Operations (DTSIP)
Target Audience:
- Collaboration engineers involved in the design, implementation, and troubleshooting of hybrid and cloud-based Webex calling solutions.
- Administrators involved in support and troubleshooting of hybrid and cloud-based Webex calling solutions.
Course Objectives:
Gain a working understanding and knowledge of Cisco Webex calling deployments in a hybrid environment utilizing the Cisco Unified Communications Manager as an IP PBX between the Webex cloud and the PSTN
Course Outline:
- Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
- Introduce the components that make up Webex Calling Control Hub, including Analytics, Troubleshooting, and Reporting
- Introduce the Management feature of Webex Control Hub. This course will also walk students through the process of initially setting up the Webex Control Hub for a business
- Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
- Identify the methods available to add users to the Webex Control Hub
- Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
- Explain how an administrator can configure calling features from the Cisco Webex Control Hub that will affect the organization
- Understand how users or administrators can configure calling features either from the Webex Control Hub or from the user portal. These Features only affect that user.
- Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
- Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a Premises-Based PSTN deployment
- Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
- Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the Local Gateway and the Cisco Unified Border Element
- Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
- Configure Cisco Unified Border Element and local gateway settings on a Cisco Router to support Webex Calling using a premises-based PSTN deployment
- Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment
Lab Outline:
1. Set Up Webex Control Hub
2. Add Users to Webex Control Hub
3. Configure Admin-Configurable Webex Calling Features
4. Configure User-Configurable Webex Calling Features
5. Configure High Availability on Cisco Routers
6. Configure Webex Control Hub for Webex Calling
7. Configure Local Gateway for Webex Calling
8. Troubleshooting Issues with Webex Calling