New Cisco Contact Center Enterprise (CCE) Curriculum v12.5

By Vick Tagawa | 23 Min Video | Technical Level: Beginner

In this webinar, Sunset Learning Institute CTO Vick Tagawa will introduce the new Cisco Contact Center Enterprise (CCE) curriculum, review the ATP requirements and exam mappings, and give you a timeline of the launch plan.

Key Topics:

  • Cisco Contact Center Portfolio Overview
  • Need for New Curriculum
  • New Curriculum Introduction
  • Preview of New Partner Requirements
  • Launch Timeline



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Instructor Bio:

CCEVick has over 30 years of training and IT industry experience. He has a degree in Electrical Engineering and has earned technology vendor certifications on Unix, Novell Netware, Microsoft, and Cisco. He certified as a Certified Cisco Systems Instructor in 1997 and has maintained his CCIE certification since 2001.

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