Cisco Contact Center Express, A Prompt Recording Script & Tutorial
In this video, Sunset Learning Institute Instructor Marty Griffin introduces an easy-to-use recording tool for Cisco Unified Contact Center Express Applications.
As a part of the tutorial, Marty Griffin included the Record Prompts used in his video for you to try. We have also included a copy of his PowerPoint presentation for reference. Both of these are available for download below.
Marty Griffin has been involved in the industry for well over 30 years, starting at the birthplace of call centers – Omaha Nebraska. He was operations manager for the new Northwester Bell call center business which contributed 19% of all annual business revenue for a 5-state region. He is currently employed by Sunset Learning as a technical instructor specializing in the development and delivery of Cisco Unified Contact Center Enterprise as well as Cisco Unified Contact Center Express courses.
Cisco, Cisco Contact Center, Webinar