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ITIL

ITIL Training

Master ITIL for Streamlined Operations and Enhanced Service Delivery

In today's fast-paced technology landscape, organizations rely on ITIL practices to streamline operations, optimize service delivery, and drive business success. Whether you're an IT professional aiming to enhance your skills or an organization seeking to improve your IT service management processes, our ITIL online training programs are designed to empower you.

See ITIL Certifications

ITIL 5 IS HERE

The Next Evolution of ITIL Has Arrived

ITIL 5 goes beyond traditional frameworks to help organizations deliver faster, work smarter, and create better experiences across the entire digital lifecycle.

  • AI-ready framework built for modern digital organizations
  • Unifies products and services into one lifecycle
  • Connects strategy to delivery for measurable outcomes
  • Experience-first approach (customer & employee focused)
  • Practical, adaptable guidance teams can use immediately
  • Works with Agile & DevOps, no disruption to existing practices
  • Relevant across roles beyond traditional IT
  • Backward compatible with existing ITIL investments
ITIL 5 Training
Course Acronym:
Course Name: ITIL Digital Training
Technology: Digital Learning
Digital Learning, ITIL
Course Acronym: ITIL 5
Course Name: ITIL 5 Foundation
Technology: ITIL
ITIL
Course Acronym: ITIL 5 Bridge
Course Name: ITIL 5 Foundation Bridge
Technology: ITIL
ITIL
Course Acronym: ITIL CDS
Course Name: ITIL 4 Specialist: Create, Deliver, and Support
Technology: ITIL
ITIL
Course Acronym: ITIL DITS
Course Name: ITIL®4 Leader: Digital and IT Strategy
Technology: ITIL
ITIL
Course Acronym: ITIL DPI
Course Name: ITIL 4 Strategist: Direct, Plan, and Improve
Technology: ITIL
ITIL
Course Acronym: ITIL DSV
Course Name: ITIL®4 Specialist: Drive Stakeholder Value
Technology: ITIL
ITIL
Course Acronym: ITIL Foundation
Course Name: ITIL 4 Foundation
Technology: Army Cool Eligible
Army Cool Eligible, ITIL, Promo Eligible
Course Acronym: ITIL HVIT
Course Name: ITIL4 Specialist: High-Velocity IT
Technology: ITIL
ITIL
Course Acronym:
Course Name:
Technology:
  • PROVEN BENEFITS OF ITIL ADOPTION
  • 70% of organizations that have adopted ITIL have realized cost reductions of more than 10%
  • 80% of organizations have seen a reduction in service-related problems after adopting ITIL, enabling a more responsive and stable business focused on strategy and growth
  • 73% of IT organizations have achieved significant improvements in their service quality
  • 75% of organizations have used ITIL to adapt to market changes and future-proof their business
  • 80% of organizations have achieved improvements in security due to a wider adoption of security practices and policies after adopting ITIL

Why Choose Sunset Learning for ITIL Training?

Expert Instructors

Learn from industry-leading experts with years of real-world ITIL experience. Our instructors are passionate about sharing their knowledge and insights to help you succeed.

Flexible Learning

Choose from in-person or virtual training options to fit your schedule and learning style. We offer customizable training solutions for individuals and organizations.

Hands-On Experience

Practical, real-world scenarios and case studies ensure you can apply ITIL concepts effectively in your workplace.

Industry Recognition

ITIL certification is globally recognized and can open doors to exciting career opportunities and increased earning potential.

FAQs About ITIL 5 Training

ITIL Foundation (Version 5) provides the building blocks of ITIL (Version 5) and is the first step in the ITIL learning journey.

It is designed as an introduction to ITIL, enabling candidates to view digital product and service management through a complete lifecycle model for the creation, delivery, and continual improvement of digital-enabled products and services in the AI era.

ITIL Foundation (Version 5) is suitable for organizations and professionals who are starting their ITIL journey and are looking to create value with digital products and services.

In ITIL (Version 5), the qualification scheme begins with the ITIL Foundation and continues with eight higher-level modules and one extension module.

Yes. ITIL (Version 5) certificates will be issued with a three-year renewal date.

If you hold ITIL 4 certifications, these will also be renewed by taking and passing any ITIL (Version 5) certification, as all ITIL certificates sit within the same product suite.

The current plan is to sunset all ITIL 4 modules on 31 December 2027. Exam voucher validity dates for ITIL 4 will be announced in due course.

If you hold an ITIL 4 Foundation certification, you do not need to re-take the new Foundation module in order to progress to higher-level ITIL (Version 5) modules. ITIL (Version 5) represents an evolution rather than a revolution, and ITIL 4 qualifications are fully recognized as prerequisites for all higher-level ITIL (Version 5) certifications.

If you would like a quick and straightforward way to update your knowledge, you may choose to take the ITIL Foundation Bridge (Version 5). This one-day course focuses on the key changes introduced at Foundation level and includes a short exam. Successful candidates will be awarded the ITIL Foundation (Version 5) certificate.