Amazon Connect Contact Lens

By Jed Demeule | 90 Minute Video Contact Lens, a feature of Amazon Connect, helps you follow the sentiment and trends of customer conversations in real-time to identify the crucial company and product feedback. You

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Troubleshooting Meraki Cloud-Managed Networks

By Raymond Doucette | 65 Min Video This session will review the key considerations and operational details of a hybrid Cisco environment; including protocol compatibility and behaviors, mechanisms to achieve interoperability, and tools and techniques

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UCCX Calendar Management

By Bruce Wilkinson | 45 Min Video UCCX V12.x introduces a new calendar management configuration and scripting process that can be conveniently accessed via a UCCX routing script without the need to refer to a

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Cisco Device Port Naming Convention

By Andrew Stibbards One of the questions I get from students almost every week is, “Why is my first FastEthernet interface called FastEthernet 0/0, and not just FastEthernet O?” Let’s take a look.    The

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REGEX Expressions in Cisco Expressway

By Maren Mahoney | 45 Min Video Reading and writing REGEX expressions is one of the keys to sophisticated call routing and signaling manipulation in Cisco Expressway. In this session, you will learn the core

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What’s New In ISE 3.0?

By Andrew Stibbards | 45 Minute Video In this session, we will dive into the new ISE 3.0 code for the Cisco Identity Services Engine. We will examine the updates to the management page, as

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Deploying an Amazon Connect Instance

By Jed Demeule | 41 Minute Video In this session, you will learn how to create an AWS account and then provision an Amazon Connect instance. Then you will perform a basic configuration of Amazon

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