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Enhancing the Queue: The Power of Callback Options in Webex
By Mike Keutzer | 70 Min Video Join us for an in-depth look at how advanced queue logic can improve the caller experience in Webex
August 13, 2026
How IT Certifications Can Elevate Your Career
IT certifications are like a badge of honor. Not only do they help you stand out as a job candidate, but they can help you
August 11, 2026
How to Create a CCNA Study Plan That Actually Works
Many aspiring network engineers don’t fail the CCNA because the material is too difficult. They fail because they don’t have a structured CCNA study plan.
August 5, 2026
Configuring and Using Outdial in Webex Contact Center
By Mark Wilson | 60 Min Video While inbound customer interactions are the primary focus of most contact centers, many agent roles also require the
July 24, 2026
Optimizing Wireshark for Packet Analysis
By John Meersma | 11 Min Video This tutorial by John Meersma focuses on optimizing Wireshark for network packet analysis. It teaches viewers how to
July 8, 2026
Using AI to Troubleshoot Common Webex Calling Scenarios
By John Meersma | 43 Min Video This video demonstrates how AI can help Cisco Collaboration administrators troubleshoot and manage Webex Calling more effectively. Through
July 1, 2026
Building an AI Audit Team
By Ed Finger | 65 Min Video As AI systems become embedded across financial services, healthcare, government, and enterprise operations, internal audit teams face a
June 18, 2026
Choose Your Cert & Get Exam-Ready: AB‑730 vs AB‑731 (Study Guides Included)
By Brad Haynes | 50 Min Video Join Sunset Learning Institute as part of Microsoft’s AI Skills Fest to explore and compare two of Microsoft’s
June 10, 2026
From Wi‑Fi 6/6E to Wi‑Fi 7: What’s New and Why It Matters
By Gregg Mills | 60 Min Video Wi‑Fi 7 is the next evolution of wireless networking, delivering higher speeds, lower latency, and more reliable connectivity
June 1, 2026
Build Your First SMS Automation Flow in Webex Connect
By Jed Demeule | 70 Min Video Discover how simple SMS automation can improve your customer journey. In this video, Jed Demeule shows how to
May 11, 2026
AI Training Beyond the Buzz: Real Skills That Get You Hired
Artificial intelligence is everywhere—on headlines, in boardrooms, and embedded into nearly every modern productivity tool. But while the conversation around AI keeps getting louder, many
March 25, 2026
From AI Strategy to Implementation: Cisco’s AIBIZ and AITECH Paths
By Brad Haynes | 52 Min Video Artificial intelligence is rapidly becoming a core capability for every organization, but successful adoption requires both a strong
March 20, 2026
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