By Mike Keutzer | 55 Min. Video In this video, we’ll demonstrate the Webex Control Hub and the Webex Contact Center Portal to show the fundamental configuration aspects of the User/Site/Team relationship. An overview of
By Jed Demeule | 90 Minute Video Contact Lens, a feature of Amazon Connect, helps you follow the sentiment and trends of customer conversations in real-time to identify the crucial company and product feedback. You
By Tom Carpenter | 59 Min Video In this video, you will learn about the world of IoT and exciting advances made in the past decade. Then, you will explore the wireless IoT use cases
By Raymond Doucette | 65 Min Video This session will review the key considerations and operational details of a hybrid Cisco environment; including protocol compatibility and behaviors, mechanisms to achieve interoperability, and tools and techniques
By John Gardner | 37 Min Video With the new emergence of the UCSX system with Intersight, it is important for engineers from all walks to be familiar with the coming changes. We will cover
By Bruce Wilkinson | 45 Min Video UCCX V12.x introduces a new calendar management configuration and scripting process that can be conveniently accessed via a UCCX routing script without the need to refer to a
By Russell Hughes | 38 Min Video In this webinar, we’ll have a discussion of using BGP Community Strings to influence Routing by setting and matching BGP Community Strings and creating a Community-list. After attending
By Andrew Stibbards One of the questions I get from students almost every week is, “Why is my first FastEthernet interface called FastEthernet 0/0, and not just FastEthernet O?” Let’s take a look. The
By Maren Mahoney | 45 Min Video Reading and writing REGEX expressions is one of the keys to sophisticated call routing and signaling manipulation in Cisco Expressway. In this session, you will learn the core
By Andrew Stibbards | 45 Minute Video In this session, we will dive into the new ISE 3.0 code for the Cisco Identity Services Engine. We will examine the updates to the management page, as
By Jed Demeule | 41 Minute Video In this session, you will learn how to create an AWS account and then provision an Amazon Connect instance. Then you will perform a basic configuration of Amazon
By Dennis Nofsinger | 51 Min Video In this Tech Talk, we will cover the 2.4 GHz, 5 GHz, and 6 GHz improvements 802.11ax (Wi-Fi6 and Wi-Fi6E) created by IEEE to meet the demands of
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