Following a Call Through ICM and CVP

In this video, Sunset Learning Institute Contact Center Specialized Instructor Marty Griffin demonstrates in great detail different scenarios for: How…

Cisco Answer File Generator How-to

In this video Maren Mahoney (CCIE Collaboration #50569) demonstrates how to create Answer Files using Cisco’s Answer File Generator as well…

Introduction to Cisco Learning Labs

In this video, Sunset Learning instructor Andrew Stibbards gives an introduction on how to use Cisco Learning Labs. These labs…
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