Customizing Agent/Supervisor Desktop in Webex Contact Center
By Mike Keutzer | 55 Min Video You will learn how to create a custom analyzer report and embed it into the agent/supervisor desktops by
Sunset Learning Institute (SLI) has been an innovative leader in developing and delivering authorized technical training since 1996. We develop and deliver scalable technical learning solutions to our technology partners and their customers to help optimize technology investments, improve job performance, grow revenue, reduce costs, mitigate risk, and ultimately increase customer and employee satisfaction.
Our technical learning solutions are offered as events, projects, or managed services. We believe learning is at the forefront of every successful business and are fully committed in leading or assisting our customers in driving employee development to improve their desired business results.
By Mike Keutzer | 55 Min Video You will learn how to create a custom analyzer report and embed it into the agent/supervisor desktops by
By Dan O’Brien | 26 Min Video Do you find it increasingly challenging to keep up with learning solutions such as onboarding, upskilling, and
By Eckhart Eichler | 45 Min Video In the rapidly evolving cyber security domain, artificial intelligence (AI) stands as a pivotal force with dual capabilities:
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