PCCE Software Preparation

By Bruce Wilkinson | 43 Min Video | Technical Level: Intermediate

This video discusses the software and system requirements necessary to begin a PCCE installation procedure. The deployment goal is to get a functional PCCE environment installed and operational. After watching this session, attendees will be able to identify PCCE Software requirements, identify the role of Active Directory, and identify CCE software Installation Requirements.

Key Topics:

  • Goal: Get PCCE Installed and Working – 2:54
  • General Considerations – 4:36
  • Active Directory Considerations – 18:07
  • CCE Software Installation – 28:24



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Instructor Bio:


Bruce Wilkinson has a broad range of experience in working with Cisco technology for over 20 years. He has been specializing in Cisco training, consulting, and deployment projects associated with the following technologies and products; Cisco Unified Contact Center Express and Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Unified Communications Manager Express, and Unity. Bruce is considered an industry expert and in the early 2000s was asked by Cisco to help develop the course curriculum and educational lab using Cisco Contact Center products. Since joining Sunset Learning Institute in 2013, Bruce has taught all Contact Center Enterprise courses offered by Sunset Learning and consistently maintains high student ratings. Bruce co-authored and developed the current UCCE v10 authorized Cisco curriculum. Bruce combines his extensive telephony and data background with a solid understanding of the latest in VoIP technologies to develop custom solutions that are both unique and practical.

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