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Frequently Asked Questions

Instructor-Led Training FAQ's

SLI proudly offers our guaranteed to run training in over 50 locations across North America. While our instructors primarily teach from Reston, VA or Denver, CO, we have over 50 HD-ILT locations across the US. These are professional training centers with HD video endpoints, PCs, and any required lab gear. 

Learn more about our delivery options and locations here.

SLI’s team of instructors hold the most respected certifications in the  industry. To enable our instructors to be true experts in their field, we have developed an instructor specialization program. Each instructor is assigned as the resident expert for a specific technology area and is responsible for enhancing the existing curriculum to best fit the needs of our customers. By having such focus, our instructors excel in training delivery and development. 

Read about their professional experience and qualifications here.

Yes, for any training session that lists “Virtual Remote,” the training can be taken from a home, office, or anywhere with the needed bandwidth.  Enjoy the freedom of learning wherever you are located! 

YES! SLI can deliver any of our courses at your location, saving you time away from the office, not to mention expenses associated with travel. All you need to do is tell us what courses you would like delivered at your site and the number of students. We will take care of the rest!

We understand that some pre-packaged courses do not always meet the complex and diverse needs of our corporate clients. Sunset Learning Institute is a Cisco Platinum Learning Partner, which is the highest level that Cisco authorizes to offer official technical, product, sales, and solutions training. As such, we work closely with Cisco Partner Development and Education teams and have access to Cisco intellectual property allowing us to be especially qualified to create, customize, and deliver custom training.

YES! We understand the frustrations associated with planning to attend training, only to have the class rescheduled. SLI wants to eliminate that frustration, giving our customers a training company they can count on. All our open-enrollment SLI delivered Cisco classes are Guaranteed to Run (GTR). We’ll make it simple for you – No cancellations, no rescheduling, no changes. Guaranteed.

Testing Center/Exam FAQ's

All exams need at least one form of primary ID. A Primary ID is a government-issued ID has your photo and signature on it, your name spelled correctly, and is not expired. Examples include a driver’s license or passport.

Some exams require a secondary form of ID. These ID’s need to state your name, have a signature, and is not expired. This includes a credit or debit card and hunting/fishing licenses.

You can confirm ahead of time with your exam sponsor or Pearson Vue about what IDs are required for your exam.

You may receive a testing voucher through your employer or when you purchase a class from Sunset Learning. If you purchase a voucher through SLI, it may take up to 5 business days to reach you. Please schedule your exam according to this policy. You redeem vouchers when you go to register for the exam. There will be a specific spot to enter a voucher number as a payment method.

Cancellations or reschedule requests must be submitted at least 24 hours before your scheduled test time. Please reach out to your test sponsor or Pearson Vue for assistance cancelling or rescheduling your exam.

All parking is free at the Denver office however, some spots have time restrictions. Please park according to how long you will be staying. We are located on the ground level floor of the building with the Columbia College sign out front.

Our Reston office is located in the 12120 building directly across from Starbucks and Cooper’s Hawk.  Please park in the ample free parking available in the garage directly behind the building. When entering the building from the parking garage, Sunset Learning will be down the first hall on the right. Please use the door at the end of the hall to find our test proctors.

Items like cell phones, wallets, keys, jackets, purses, hats, water bottles and study materials are not permitted in the testing center. They need to be left in the car or we have lockable drawers for you to store your belongings.

Lab FAQ's

All our labs are delivered virtually. All “hands-on” lab work will be done through a virtual interface or web browser. However, online lab platforms vary between technologies and classes. Please contact us for specific class lab information.

To attend class and access the labs, you need the following items:

  • Video conferencing application if you are attending virtually and the link for it
  • Link or set of links to courseware
  • Lab access info

All lab information will be emailed to students a few days prior to the start of class.

Upon registration, students will receive instructions on how to get links to labs and other course materials. Students will have access to an online portal that contains everything they need for the course. Instructors thoroughly go through all lab information at the start of class.

Students receive the same experience whether they are attending class virtually or are in the classroom with the instructor. Access to the labs come with the courseware and can be started at the beginning of class.

Students have commented that they have a better experience in class with two screens. They use one to watch the instructor and the other to perform lab work. Switching between screens can be a hassle so some students prefer the double screen view. This mostly applies to virtual students, although students in a live classroom have this capability as well.

neXT LIVE 365 FAQ's

neXT LIVE 365 is an online learning community where students can collaborate and continue learning for a full year. Each package contains videos, webinars, blog posts, discussion boards and more that are relevant to your chosen technology package. There are Cisco, Juniper and Big Data packages to choose between.

Your membership starts once your payment method has been processed and your membership lasts for 365 days from that point on. You will officially know your access has been granted once you receive an email from us with the subject line, “You are now OFFICIALLY a neXT LIVE 365 Community Member!…” We offer personalized 1-on-1 screenshare tours of our neXT LIVE 365 Community to help get you acclimated with our Community features at no extra cost. 

Once your membership has officially started, you can contact Student Services to redeem your voucher and schedule your exam.  They will have record of your free voucher.

Please find full details of our cancellation policy regarding neXT LIVE 365 memberships at our Terms & Conditions page HERE.

We will give you 30, 60, and 90-day notices of your neXT LIVE 365 membership expiring; however, you can always check the date yourself in the Community. 

No, your membership will automatically cancel after one year.  However, if you are interested in extending your membership be sure to check our our Renew and Receive Program for special promotions!

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