Routing Strategies and Call Flows for Webex Contact Center
By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound
September 22, 2022
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The new ACE program is structured on a simple multi-level model. As you learn and master new skills you should increase your certification level. No nested courses requiring you to pass two or more individual courses to complete a single certification.
Through practical hands-on instruction and experience, you will learn best practices for the deployment of Meraki and hybrid solutions, and be able to configure, and troubleshoot Meraki cloud-based and hybrid networks using the Meraki Dashboard and analytics as well as third-party tools.
The Cisco UCS X-Series with Intersight Deployment course will enable Cisco customers, internal and Partner SEs/FEs to deploy the UCS X9508 chassis, X210c compute nodes, X6400 Series Fabric Interconnects, and options.
Sunset Learning Institute has played an integral part in developing and delivering Cisco Contact Center training for over 20 years. If you are a Cisco partner, be sure to check out the new ATP requirements and exclusive SLI bundles.
Sunset Learning has developed a 3-day, hands-on, instructor-led training intended for administrators, team leads, workflow analysts, systems engineers, and Cisco partners requiring Day 2 support of the Webex Contact Center environment.
Sunset Learning has developed a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.
By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound
By Gregg Mills | 52 Min Video CloudVision Portal is Arista’s management/automation tool for their switches. Arista CloudVision WiFi (now
By Raymond Doucette | 57 Min Video This session will introduce the Meraki portfolio from the point of view of
By John Gardner | 50 Min Video In this session, we will be covering the recently released UCS-X 5th Generation
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