Cisco Contact Center Archives | Sunset Learning Institute

By Bruce Wilkinson | 60 Min Video After attending this session, you will be able to navigate the CCE Release

March 11, 2020

By Mark Wilson | 45 Min Video Technical Level: Beginner Join SLI instructor, Mark Wilson, as he explains key topics

December 16, 2019

By Mark Wilson | 38 Min Video Technical Level: Beginner SLI instructor, Mark Wilson, helps you focus your UCCED exam

December 10, 2019

In Partnership with Outside Expert, eGain | 39 Min Video Updated March 2020 Technical Level: Beginner Join us for

December 4, 2019

By Maren Mahoney | 50 Min Video Technical Level: Beginner With so many changes to Cisco certifications, it can get

July 2, 2019

By John Meersma | 3 Min Read Technical Level: Beginner Downloadable PDF: Resetting or Restoring Cisco IP Phones Sometimes troubleshooting for

February 15, 2019

2 Min Read While traditional classroom training is still an essential part of learning, students today often need more. Skills

December 10, 2018

By Marty Griffin | 1 Min Read | 41 Min Video In this video, Sunset Learning Institute Contact Center Specialized

May 24, 2017

By Marty Griffin | 1 Min Read | 35 Min Video | Technical Level: Beginner In this video, Sunset Learning

May 24, 2017

By Mike Keutzer | 1 Min Read | 16 Min Video | Technical Level: Intermediate Follow along with Sunset Learning

February 6, 2017

By Marty Griffin | 3 Min Read | 87 Min Video | Technical Level: Intermediate In these videos, Sunset Learning

April 2, 2015

By Bruce Wilkinson | 1 Min Read | 60 Min Video | Technical Level: Intermediate In this webinar, Sunset Learning Institute

June 19, 2014

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