By Bruce Wilkinson | 55 Min Video While many might describe UCCX V12 as ‘Same candy – different wrapper’ there are nonetheless some hidden gems that make this release well worth the upgrade. You’ll notice
By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound call into the Webex Contact Center including Dialed Numbers, Entry Points, Queues, Routing Strategies, and
By Mike Keutzer | 55 Min. Video In this video, we’ll demonstrate the Webex Control Hub and the Webex Contact Center Portal to show the fundamental configuration aspects of the User/Site/Team relationship. An overview of
By Mike Keutzer | 34 Min Video Join Mike in a quick session on Custom Function, as seen in the Formula Editor of CCE Script Editor. We’ll show you the basics in a live demo.
By Mike Keutzer | 43 Min Video Knowing how to pull log files from key CCE components is half the battle in troubleshooting. This session will explore a few of the tools which can be
By Bruce Wilkinson | 43 Min Video | Technical Level: Intermediate This video discusses the software and system requirements necessary to begin a PCCE installation procedure. The deployment goal is to get a functional PCCE
By Vick Tagawa | 23 Min Video | Technical Level: Beginner In this webinar, Sunset Learning Institute CTO Vick Tagawa will introduce the new Cisco Contact Center Enterprise (CCE) curriculum, review the ATP requirements and
By Mike Keutzer | 60 Min Video | Technical Level: Advanced Watch this video for tips on how to run the PCCE 12.5 deployment wizard successfully. Our methods have proven successful in our environment. We
By Mike Keutzer | 70 Min Video | Technical Level Advanced The keytool command is a CLI tool used to import/view/delete security certificates on your CVP and ICM servers. Knowing this command becomes more imperative
By Bruce Wilkinson | 60 Min Video After attending this session, you will be able to navigate the CCE Release v12.5 Web Administration tool (Single Pane of Glass) and discuss the relevance of the SPOG
By Mark Wilson | 45 Min Video Technical Level: Beginner Join SLI instructor, Mark Wilson, as he explains key topics in the UCCEIS exam. This session will review the UCCEIS exam topic list and will
By Mark Wilson | 38 Min Video Technical Level: Beginner SLI instructor, Mark Wilson, helps you focus your UCCED exam prep based on specific review topics. This session will review the UCCED exam topic list
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