Cisco Contact Center Archives | Sunset Learning Institute

neXT Steps – The Evolution of Training

While traditional classroom training is still an essential part of learning, students today often need more. Skills learned in the classroom can quickly become obsolete

December 10, 2018

Following a Call Through ICM and CVP

In this video, Sunset Learning Institute Contact Center Specialized Instructor Marty Griffin demonstrates in great detail different scenarios for: The call arriving at ICM and

May 24, 2017

Cisco Contact Center Express, A Prompt Recording Script & Tutorial

In this video, Sunset Learning Institute Instructor Marty Griffin introduces an easy-to-use recording tool for Cisco Unified Contact Center Express Applications. As a part of

May 24, 2017

Cisco Virtualized Voice Browser (CVVB) Overview

Follow along with Sunset Learning Institute instructor Mike Keutzer, as he reviews a newer product within CVP, called Cisco Virtualized Voice Browser (CVVB). Cisco CVVB

February 6, 2017

CUIC for Unified Contact Center Express Training

In these videos Sunset Learning Institute instructor Marty Griffin, demonstrates how to customize reports and maximize reporting capabilities using Cisco Unified Intelligence Center (CUIC) in Cisco

April 2, 2015

New Features in UCCE 10 Webinar from SLI

In this webinar, Sunset Learning Institute discusses New Features in Cisco Unified Contact Center Enterprise v10 (UCCE). SLI instructor Bruce Wilkinson covers, what’s new in UCCE 10, the

June 19, 2014

Overview on ICM Scripts in Contact Center Enterprise

In this brief discussion, Sunset Learning will show you how to get your ICM scripts to run, and the association between the dialed number, call

February 20, 2013

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