Following a Call Through ICM and CVP
In this video, Sunset Learning Institute Contact Center Specialized Instructor Marty Griffin demonstrates in great detail different scenarios for: The call arriving at ICM and
May 24, 2017
Cisco Contact Center Express, A Prompt Recording Script & Tutorial
In this video, Sunset Learning Institute Instructor Marty Griffin introduces an easy-to-use recording tool for Cisco Unified Contact Center Express Applications. As a part of
May 24, 2017
Cisco Virtualized Voice Browser (CVVB) Overview
Follow along with Sunset Learning Institute instructor Mike Keutzer, as he reviews a newer product within CVP, called Cisco Virtualized Voice Browser (CVVB). Cisco CVVB
February 6, 2017
CUIC for Unified Contact Center Express Training
In these videos Sunset Learning Institute instructor Marty Griffin, demonstrates how to customize reports and maximize reporting capabilities using Cisco Unified Intelligence Center (CUIC) in Cisco
April 2, 2015
New Features in UCCE 10 Webinar from SLI
In this webinar, Sunset Learning Institute discusses New Features in Cisco Unified Contact Center Enterprise v10 (UCCE). SLI instructor Bruce Wilkinson covers, what’s new in UCCE 10, the
June 19, 2014
Overview on ICM Scripts in Contact Center Enterprise
In this brief discussion, Sunset Learning will show you how to get your ICM scripts to run, and the association between the dialed number, call
February 20, 2013
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