By Mike Keutzer | 34 Min Video Join Mike in a quick session on Custom Function, as seen in the Formula Editor of CCE Script Editor. We’ll show you the basics in a live demo.
By Mike Keutzer | 43 Min Video Knowing how to pull log files from key CCE components is half the battle in troubleshooting. This session will explore a few of the tools which can be
By Bruce Wilkinson | 43 Min Video | Technical Level: Intermediate This video discusses the software and system requirements necessary to begin a PCCE installation procedure. The deployment goal is to get a functional PCCE
By Vick Tagawa | 23 Min Video | Technical Level: Beginner In this webinar, Sunset Learning Institute CTO Vick Tagawa will introduce the new Cisco Contact Center Enterprise (CCE) curriculum, review the ATP requirements and
By Mike Keutzer | 60 Min Video | Technical Level: Advanced Watch this video for tips on how to run the PCCE 12.5 deployment wizard successfully. Our methods have proven successful in our environment. We
By Mike Keutzer | 70 Min Video | Technical Level Advanced The keytool command is a CLI tool used to import/view/delete security certificates on your CVP and ICM servers. Knowing this command becomes more imperative
By Bruce Wilkinson | 60 Min Video After attending this session, you will be able to navigate the CCE Release v12.5 Web Administration tool (Single Pane of Glass) and discuss the relevance of the SPOG
By Mark Wilson | 45 Min Video Technical Level: Beginner Join SLI instructor, Mark Wilson, as he explains key topics in the UCCEIS exam. This session will review the UCCEIS exam topic list and will
By Mark Wilson | 38 Min Video Technical Level: Beginner SLI instructor, Mark Wilson, helps you focus your UCCED exam prep based on specific review topics. This session will review the UCCED exam topic list
In Partnership with Outside Expert, eGain | 39 Min Video Updated March 2020 Technical Level: Beginner Join us for this high-level overview of ECE and its rich enterprise capabilities. This presentation will reflect the new
By Maren Mahoney | 50 Min Video Technical Level: Beginner With so many changes to Cisco certifications, it can get confusing on the path you should take to achieve your goals. Join SLI CCIE Instructor,
By John Meersma | 3 Min Read Technical Level: Beginner Downloadable PDF: Resetting or Restoring Cisco IP Phones Sometimes troubleshooting for Cisco IP phones can be challenging, there can be a number of reasons why an
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