Cisco Contact Center – Sunset Learning Institute

Course Acronym	Course Name	Technology
	Cisco Contact Center Enterprise 12.x	Cisco Contact Center
	Cisco Webex Contact Center Expert (CWCCE)	Cisco Contact Center
ACCXSL	Advanced Contact Center Express Scripting Labs (ACCXSL)	Cisco Contact Center
ACUIC	Administering Cisco Unified Intelligence Center (ACUIC)	Cisco Contact Center
APCCE	Administering Packaged Contact Center Enterprise (APCCE)	Cisco Contact Center
AUCCE 1	Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE 1)	Cisco Contact Center
AUCCE 2	Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE 2)	Cisco Contact Center
CCEA	NEW Administering Cisco Contact Center Enterprise (CCEA)	Cisco Contact Center
CCEAA	Cisco Contact Center Enterprise Advanced Administration (CCEAA)	Cisco Contact Center
CCECE	Implementing Cisco Contact Center Chat & Email (CCECE)	Cisco Contact Center
CCEF	Understanding Cisco Contact Center Foundations (CCEF)	Cisco Contact Center
CCEFIN	Finesse Operations for Cisco Contact Center (CCEFIN)	Cisco Contact Center
CCEI	Implementing Cisco Contact Center Enterprise (CCEI)	Cisco Contact Center
CCER	Reporting Cisco Contact Center Enterprise (CCER)	Cisco Contact Center
CCET	Troubleshooting Cisco Contact Center Enterprise (CCET)	Cisco Contact Center
CVPD Java	CVPD Java Development for Call Studio (CVPD Java)	Cisco Contact Center
CVPDS Part 1	CVP Development and Scripting Part 1 (CVPDS Part 1)	Cisco Contact Center
CVPDS Part 2	CVP Development and Scripting Part 2 (CVPDS Part 2)	Cisco Contact Center
DUCCE	Deploying Unified Contact Center Enterprise with CVP (DUCCE)	Cisco Contact Center
ICCE	Integrating Cisco Enterprise Chat & Email with UCCE (ICCE)	Cisco Contact Center
UCCXD	Deploying Cisco Unified Contact Center Express (UCCXD)	Cisco Contact Center
Webex CC Sales	Cisco Webex Contact Center Sales	Cisco Contact Center

Course Acronym:

Course Name:
Cisco Contact Center Enterprise 12.x
Technology:
Cisco Contact Center

Course Acronym:

Course Name:
Cisco Webex Contact Center Expert (CWCCE)
Technology:
Cisco Contact Center

Course Acronym:
ACCXSL
Course Name:
Advanced Contact Center Express Scripting Labs (ACCXSL)
Technology:
Cisco Contact Center

Course Acronym:
ACUIC
Course Name:
Administering Cisco Unified Intelligence Center (ACUIC)
Technology:
Cisco Contact Center

Course Acronym:
APCCE
Course Name:
Administering Packaged Contact Center Enterprise (APCCE)
Technology:
Cisco Contact Center

Course Acronym:
AUCCE 1
Course Name:
Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE 1)
Technology:
Cisco Contact Center

Course Acronym:
AUCCE 2
Course Name:
Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE 2)
Technology:
Cisco Contact Center

Course Acronym:
CCEA
Course Name:
*NEW* Administering Cisco Contact Center Enterprise (CCEA)
Technology:
*NEW* Cisco Training

Course Acronym:
CCEAA
Course Name:
Cisco Contact Center Enterprise Advanced Administration (CCEAA)
Technology:
*NEW* Cisco Training

Course Acronym:
CCECE
Course Name:
Implementing Cisco Contact Center Chat & Email (CCECE)
Technology:
Cisco Contact Center

Course Acronym:
CCEF
Course Name:
Understanding Cisco Contact Center Foundations (CCEF)
Technology:
*NEW* Cisco Training

Course Acronym:
CCEFIN
Course Name:
Finesse Operations for Cisco Contact Center (CCEFIN)
Technology:
Cisco Contact Center

Course Acronym:
CCEI
Course Name:
Implementing Cisco Contact Center Enterprise (CCEI)
Technology:
Cisco Contact Center

Course Acronym:
CCER
Course Name:
Reporting Cisco Contact Center Enterprise (CCER)
Technology:
*NEW* Cisco Training

Course Acronym:
CCET
Course Name:
Troubleshooting Cisco Contact Center Enterprise (CCET)
Technology:
Cisco Contact Center

Course Acronym:
CVPD Java
Course Name:
CVPD Java Development for Call Studio (CVPD Java)
Technology:
Cisco Contact Center

Course Acronym:
CVPDS Part 1
Course Name:
CVP Development and Scripting Part 1 (CVPDS Part 1)
Technology:
Cisco Contact Center

Course Acronym:
CVPDS Part 2
Course Name:
CVP Development and Scripting Part 2 (CVPDS Part 2)
Technology:
Cisco Contact Center

Course Acronym:
DUCCE
Course Name:
Deploying Unified Contact Center Enterprise with CVP (DUCCE)
Technology:
Cisco Contact Center

Course Acronym:
ICCE
Course Name:
Integrating Cisco Enterprise Chat & Email with UCCE (ICCE)
Technology:
Cisco Contact Center

Course Acronym:
UCCXD
Course Name:
Deploying Cisco Unified Contact Center Express (UCCXD)
Technology:
Cisco Contact Center

Course Acronym:
Webex CC Sales
Course Name:
Cisco Webex Contact Center Sales
Technology:
Cisco Contact Center