By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound call into the Webex Contact Center including Dialed Numbers, Entry Points, Queues, Routing Strategies, and
By Raymond Doucette | 57 Min Video This session will introduce the Meraki portfolio from the point of view of planning for a hybrid deployment consisting of cloud-managed Cisco Meraki components and on-premise managed Cisco
By John Gardner | 50 Min Video In this session, we will be covering the recently released UCS-X 5th Generation equipment updates. This includes an update to the IFM (Intelligent Fabric Module), XFM (Cross Fabric
By Mike Keutzer | 55 Min. Video In this video, we’ll demonstrate the Webex Control Hub and the Webex Contact Center Portal to show the fundamental configuration aspects of the User/Site/Team relationship. An overview of
By Jed Demeule | 90 Minute Video Contact Lens, a feature of Amazon Connect, helps you follow the sentiment and trends of customer conversations in real-time to identify the crucial company and product feedback. You
By Tom Carpenter | 59 Min Video In this video, you will learn about the world of IoT and exciting advances made in the past decade. Then, you will explore the wireless IoT use cases
By Raymond Doucette | 65 Min Video This session will review the key considerations and operational details of a hybrid Cisco environment; including protocol compatibility and behaviors, mechanisms to achieve interoperability, and tools and techniques
By John Gardner | 37 Min Video With the new emergence of the UCSX system with Intersight, it is important for engineers from all walks to be familiar with the coming changes. We will cover
By Russell Hughes | 38 Min Video In this webinar, we’ll have a discussion of using BGP Community Strings to influence Routing by setting and matching BGP Community Strings and creating a Community-list. After attending
By Maren Mahoney | 45 Min Video Reading and writing REGEX expressions is one of the keys to sophisticated call routing and signaling manipulation in Cisco Expressway. In this session, you will learn the core
By Andrew Stibbards | 45 Minute Video In this session, we will dive into the new ISE 3.0 code for the Cisco Identity Services Engine. We will examine the updates to the management page, as
By Jed Demeule | 41 Minute Video In this session, you will learn how to create an AWS account and then provision an Amazon Connect instance. Then you will perform a basic configuration of Amazon
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