By David Cannon | 57 Min Video

IT service management is one of the most important sets of skills for managing cloud services. ITIL specifically focuses on managing services in and through the cloud. What are the critical elements needed to manage Cloud services? What are the most common mistakes and how does ITIL help us to avoid them?

After watching, you will be able to identify…

• The practices needed to predict and manage cloud costs
• The practices that determine effective, quality cloud services
• The common mistakes made when acquiring and using cloud services, and understand the strategies needed to avoid them

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Cloud Cost Governance

• Applying ITIL processes (change, incident, problem) to control cloud costs.
• Tag taxonomies and chargebacks for AWS, Azure, GCP environments.

Optimization Strategies

• Automating scale-in/out rules, rightsizing VMs, and scheduling off-peak shutdowns.
• Utilizing RTMT-like tooling for service performance and cost monitoring.

Continuous Improvement

• Iterative reviews with KPIs and SLAs.
• Service-level reporting to drive budget and architectural clarity.

Instructor Bio:

David Cannon is the Director of PeopleCert for the Americas. He has used ITIL as a practitioner, consultant, and business executive for 30 years. He has led consulting practices in Hewlett-Packard, BMC Software, and Forrester Research. He is the author of 4 ITIL books, from Service Operation and Service Strategy in ITIL v3 to Digital and IT Strategy and Acquiring and Managing Cloud Services in ITIL 4.