By Daniel Ball | 30 Min Video

In this video, you will learn how to seamlessly interface with CUCM users using advanced AI and natural language techniques. Gain insights into enhancing user experiences, streamlining processes, and unlocking the full potential of your CUCM platform.

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Focus and Objectives

• Teaches how to embed AI-powered, conversational interfaces for Cisco Unified Communications Manager (CUCM).

Detailed Content

• API Integration Setup – Connect using REST AXL endpoints via Python.
• LLM Orchestration – Uses Node.js (low-code) to bridge OpenAI (or local LLM like Ollama) with CUCM.
• Natural-Language Operations – Query and modify CUCM—devices, users, statuses—via plain English.
• Webex Bot Deployment – Walks through building and deploying a Webex Chat bot for secure UCM access.
• Local LLM Option – Supports on-prem LLM integration for privacy and compliance.

Instructor Bio:

Daniel has been working as a Collaboration engineer for the last 13 years. He has edited two of Cisco’s official certification books and is working on his third.