By John Meersma | 55 Min Video

This session explores how Cisco Collaboration Administrators can use AI tools like ChatGPT to streamline real-world tasks—from troubleshooting SIP and analyzing Wireshark captures and automating SBC configuration with Ansible. You’ll see practical demos that show how AI can boost efficiency, reduce errors, and empower you to train others on smarter workflows.

AI-Powered Efficiency for Cisco Collaboration Administrators

• ChatGPT can streamline tasks for Cisco Collaboration Administrators, including troubleshooting SIP, analyzing Wireshark captures, and automating SBC configuration with Ansible.
• Leveraging AI to explain complex SIP requests and responses in simple terms enhances understanding of protocols like INVITE, ACK, BYE, and INFO.
• Using Wireshark filters to capture only specific SIP requests or packets significantly improves analysis efficiency and reduces data overload.

Advanced SIP and Wireshark Analysis

• Wireshark’s flow sequence feature enables detailed analysis of SIP message exchanges, including SDP offer and answer, crucial for identifying codec negotiation issues.
• Wireshark’s ability to capture and analyze RTP audio packets is essential for troubleshooting audio quality and codec negotiation in SIP calls.
• Wireshark can capture DTMF digits pressed during calls, showing RTP packets sent to ensure reception, and can even play back spoken content for comprehensive voice call analysis.

Automation and Scripting

• PowerShell scripts combined with Ansible can automate tasks like powering on/off and snapshotting multiple Cisco servers, significantly reducing time and errors.
• AI tools can translate Linux commands and Ansible scripts into understandable language, enabling users unfamiliar with these technologies to script and automate tasks effectively.

SIP Protocol Insights

• SIP, used for voice and video calls over IP networks, consists of requests and responses between client and server devices, with 200 indicating success and 400 indicating client error.
• Key SIP headers like Supported for encrypted RTP and Remote-Party-ID for remote party identification are crucial for understanding SIP communication intricacies.
• SIP responses include codes like 100 (request received), 300 (redirection), 500 (server error), and 600 (global failure), each providing specific insights into call processing stages.

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Instructor Bio:

John Meersma has nearly twenty years of experience working in the IT industry. His focus areas are Collaboration, voice, video, and SIP, in addition to routing and switching. John has put his enthusiasm for data networking and his love of working with people to work as an instructor. Over the past two decades, he has taught various IT courses to diverse audiences.

John’s past employment includes monitoring the global WAN for a large pharmaceutical company, spending over five years as a university professor of Cisco and Microsoft curriculum, training engineers for Fortune 50 companies, and independent consultation for small and mid-sized organizations. John has also created and delivered custom courses for Dell Computers. He was also co-owner of an IT consulting firm serving non-profit organizations throughout southwest Michigan. He designed and implemented secure data storage solutions for local hospitals and installed Voice over IP infrastructure for area school districts.