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Government Agency Training Management
A local government agency was in the process of moving from a PBX to a VOIP environment. With the help of an integrator, the government agency was implementing Cisco Communications Manager, Contact Center Express and Unity.
In conjunction with this VOIP upgrade, the government agency decided that a network infrastructure upgrade was also mandatory to support the new VOIP architecture. As a part of the upgrade, they decided that adding new security was also necessary.