Webex Contact Center (Cloud)

At Sunset Learning Institute, we offer exclusive Webex Contact Center training for all levels. Whether you’re a beginner or an advanced user, our training ensures a seamless and effective use of Webex Contact Center tools. Join us to enhance your team’s efficiency, improve customer experiences, and drive success in today’s dynamic communication landscape.

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Course Acronym: AWXCC
Course Name: Administering Webex Contact Center (AWXCC)
Technology: Cisco Contact Center Courses
Cisco Contact Center Courses, Cisco Promo Eligible, Promo Eligible, Sunset Learning Exclusives, Webex Contact Center (Cloud)
Course Acronym: WXCCA
Course Name: Webex Contact Center Advanced (WXCCA)
Technology: Cisco Contact Center Courses
Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud)

Webex Contact Center Blogs

Routing Strategies and Call Flows for Webex Contact Center

By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound call into the Webex Contact Center including Dialed Numbers, Entry Points, Queues, Routing Strategies, and Call Flows. We’ll review how an activity is used in a flow and distinguish Main Flows from Event Flows.   Watch more videos like this on our YouTube Channel.    Instructor Bio: Mike Keutzer has been involved in information systems for almost 30 years. His IT

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Webex Contact Center Tenant Profiles

By Mike Keutzer | 55 Min. Video In this video, we’ll demonstrate the Webex Control Hub and the Webex Contact Center Portal to show the fundamental configuration aspects of the User/Site/Team relationship. An overview of Profile Types for Users including Skill, User, Agent, and Multimedia profiles will be reviewed as they relate to the different user types found in the Webex Contact Center environment. After watching, you will be able to distinguish the different user types in the Webex Contact

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