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Administering Cisco Unified Communications Manager and Unity Connection (ACUCM w/AUC)

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What's Included With This Class?​

365 Day neXT Learning Membership

Video Reference Library

Online Discussion Forums

Tech Talk Webinars

Goal-Based Learning Paths

Your neXT membership includes…

  • A 365 Day neXT Learning Membership is included with the class, giving you access to the below resources. Join thousands of other neXT members in your learning journey!

 

  • Video Reference Library: Thousands of recorded topics, many of which relate to the official technology curriculum, broken down into short, consumable videos. These videos are all on-demand and searchable by subject or course name. Get access to content and recordings from the entire technology stack, not just this class!

 

  • Online Discussion Forums: Technical discussion boards are available for you to interact with SLI instructors, SME’s, and other neXT Learning members. You can leave questions and expect to see quick responses as discussion boards are monitored daily.

 

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Overview

Administering Cisco Unified Communications Manager (ACUCM) provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. 

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Target Audience

The primary audiences for this course are:

  • Phone Network Administrators
  • Data System Administrators
  • Entry-level Network Engineers
  • IT Support Personnel
  • Helpdesk Support Staff

 

The secondary audience includes:

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
  • Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Prerequisites

  • Basic knowledge of IP and networking or voice networks is suggested, but not required
  • Basic knowledge of the Windows desktop environment
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing. 
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • Basic understanding of Cisco Unified Communications Manager

Course Objectives

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Full Course Outline

Module 1: Introduction to IP Telephony

  • Lesson 1: Exploring IP Telephony
  • Lesson 2: Describing Deployment Models
  • Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

  • Lesson 1: Logging In to Cisco Unified Communications Manager
  • Lesson 2: Examining Basic Server Configuration
  • Lesson 3: Describing Multilevel Administration
  • Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

  • Lesson 1: Understanding User Configuration
  • Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

  • Lesson 1: Configuring System Parameters
  • Lesson 2: Supporting Cisco Unified IP Phones
  • Lesson 3: Exploring Phone Registration and IP Phone Communications
  • Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

  • Lesson 1: Implementing Dial Plan Connectivity 
  • Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

  • Lesson 1: Configuring Translation Patterns and Route Filters
  • Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

  • Lesson 1: Defining Class of Control
  • Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

  • Lesson 1: Defining Media Resources
  • Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

  • Lesson 1: Describing Basic Features
  • Lesson 2: Exploring Hunt Groups
  • Lesson 3: Describing Phone Services

Labs for ACUCM:

  • Lab 2-1: Performing General Administration
  • Lab 2-2: Configuring Basic Settings
  • Lab 2-3: Backing Up and Restoring a Publisher
  • Lab 3-1: Creating and Associating Users
  • Lab 4-1: Configuring the System to Support Cisco IP Phones
  • Lab 4-2: Using the Cisco Unified Communication Manager BAT
  • Lab 5-1: Configuring Basic Dial Plan Elements
  • Lab 6-1: Configuring Complex Dial Plan Elements
  • Lab 6-1: Implementing Calling Privileges and Restrictions
  • Lab 8-1: Configuring Media Resources
  • Lab 9-1: Configuring User Features
  • Lab 9-2: Configuring Hunt Groups and Call Coverage

 

AUC Course Outline:

 

Module 1: Introduction to Cisco Unity Connection

  • Lesson 1: Overview of Cisco Unity Connection
  • Lesson 2: Navigating Cisco Unity Connection
  • Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

  • Lesson 1: Explaining Users and Contacts
  • Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

  • Lesson 1: Implementing the Dial Plan
  • Lesson 2: Understanding User Features
  • Lesson 3: Accessing Voice Messaging and User Features
  • Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

  • Lesson 1: Designing an Audiotext Application
  • Lesson 2: Using Cisco Unity Connection Tools and Reports
  • Lesson 3: Using the DRS

Labs for AUC:

  • Lab 1-1: Verifying Connectivity and Call Flow
  • Lab 1-2: Verifying and Configuring Call Handlers
  • Lab 1-3: Working with Users and Extensions in Voice Mail
  • Lab 2-1: Preparing to Configure Users and Contacts
  • Lab 2-2: Managing Users and Contacts
  • Lab 2-3: Managing Multiple Users
  • Lab 3-1: Implementing the Dial Plan
  • Lab 3-2: Understanding User Features
  • Lab 3-3: Implementing Integrated Messaging and User Features
  • Lab 4-1: Implementing an Audiotext Application
  • Lab 4-2: Using Cisco Unity Connection Tools and Reports

 Sunset Learning Exclusive Additional Material

 Cisco Unified Communications Solutions Maintenance

Lesson 1: Understanding Cisco Unified Communications Manager Reports

  • Generating Reports on Cisco Unified Communications Manager
  • Analyzing Generated Reports

Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)

  • Cisco Unified Communications Manager CAR Tool Overview
  • CDR Management and System Settings
  • Generating CDR Reports

Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)

  • Cisco Unified RTMT Overview
  • Monitoring the System with Cisco Unified RTMT
  • Monitoring Cisco Unified Communications Manager with Cisco Unified RTMT

Labs:

  • Lab 1: Generating Cisco Unified Communications Manager Reports
  • Lab 2: Generating Cisco Unified Communications Manager CAR Tool Reports
  • Lab 3: Monitoring the System with Cisco Unified RTMT
Exclusive Video Included With This Course:​
Native CUCM Emergency Dialing
Exclusive Video Included With This Course:​
Using Wireshark To Troubleshoot SIP
Exclusive Video Included With This Course:​
Using the Jabber-Config.xml Generator
Exclusive Video Included With This Course:​
Uses for Self-Service User ID
Exclusive Video Included With This Course:​
Phone Boot Process
Exclusive Video Included With This Course:​
Globalization Call Routing Explained (E.164 Dialing)
Exclusive Video Included With This Course:​
Phone Migration Utility in v12
Exclusive Video Included With This Course:​
Phone Firmware Upgrade Options
Exclusive Video Included With This Course:​
Tour of RealTime Monitoring Tool for CUCM and Unity Connection
Exclusive Video Included With This Course:​
Setting Up and Retreiving Trace Files in CUCM and RTMT
Exclusive Video Included With This Course:​
Using Trace Files to Troubleshoot CUCM Media Resource Allocation
Exclusive Video Included With This Course:​
Using CUCM/RTMT Trace Files to Analyze SCCP Call Setup and SIP Call Setup
Exclusive Video Included With This Course:​
Configuring CUCM and CUBE to Support SIP URI Dialing
Exclusive Video Included With This Course:​
Configuring Cisco TelePresence Solution
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