Contact Center Express Reporting (CCXR)
Sunset Learning Exclusive
This 1-day ILT course introduces a fresh and efficient approach to reporting training, supporting the reporting solutions in UCCX using Cisco Unified Intelligence Center. This course limits the classroom investment time to just one day and is designed to equip customers with the task of administering reports in a UCCX environment and preparing them for targeted report analyses and follow-up as required.
Interested in customized reports? Our Mentored Learning option offers focused analysis and customizable views to deepen your understanding. Unlock your reports' potential, maximize efficiency, and gain valuable insights. With personalized attention, our program provides recommendations tailored to your needs. If you are interested in speaking to one of our specialists click here.
Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.
Train face-to-face with the live instructor.
Access to on-demand training content anytime, anywhere.
Attend the live class from the comfort of your home or office.
Interact with a live, remote instructor from a specialized, HD-equipped classroom near you. An SLI sales rep will confirm location availability prior to registration confirmation.
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Prerequisites:
The knowledge and skills that students are expected to have before attending this course are:
- Basic knowledge of computer networking components – Windows A/D, SQL Server, and components (servers, routers, switch) is helpful but not required
- Understanding of Contact Center Express components and call flows
Recommended Cisco Learning offerings that may help students meet these prerequisites:
- Cisco UCCXD Course
- Cisco ACCXSL Course
Target Audience:
- UCCX Reports administrators
- UCCX Report Builders
- UCCX Report Users
Course Objectives:
This course will provide attendees with hands-on exposure to the basic navigation and administration of CUIC in a UCCX environment.
Course Outline:
Lesson 1: Access and Navigation
This lesson will show students how to access the CUIC application and navigate the various links and tools.
- CUIC access
- Assigning a Reports users
- Exploring the Links
- Home
- Analyzer
- Dashboards
- Reports
- Report Definitions
- Value Lists
- Configure
- Schedules
Lesson 2: Building a Security Profile
This lesson will show students how to develop a Security Profile for the CUIC platform
- Roles and Permissions
- Users and Groups
Lesson 3: Stock Reports and Report Definitions
In this lesson students will work with Stock UCCX reports and Report Definitions.
- Stock Reports
- Report Definitions
- Value Lists and Collections
- Report Definitions and Drilldowns
Lesson 4: Customizing Reports and Views
In this lesson, students will make some basic changes to sock report views and create a basic report definition and associated custom report.
- Editing Report Views
- Creating a Custom Report Definition
- Generating Custom Reports
- Report Definitions and Drilldowns