UCCE

Course Acronym	Course Name	Technology
CCEFIN	Finesse Operations for Cisco Contact Center (CCEFIN) - 3 Days	Contact Center Enterprise Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Contact Center Enterprise, PCCE, UCCE, Unified Contact Center Express (UCCX)

Course Acronym: CCEFIN
Course Name: Finesse Operations for Cisco Contact Center (CCEFIN) - 3 Days
Technology: Cisco

Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Contact Center Enterprise, PCCE, UCCE, Unified Contact Center Express (UCCX)

UCCE/PCCE Blogs

CCE Custom Functions

By Mike Keutzer | 34 Min Video Join Mike in a quick session on Custom Function, as seen in the Formula Editor of CCE Script

Collecting CCE Log Files

By Mike Keutzer | 43 Min Video Knowing how to pull log files from key CCE components is half the battle in troubleshooting. This session

PCCE Software Preparation

By Bruce Wilkinson | 43 Min Video | Technical Level: Intermediate This video discusses the software and system requirements necessary to begin a PCCE installation

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