Empower Your Team with Cutting-Edge

Cisco AI Microsoft DevOps AWS ITIL CompTIA Red Hat Training

All Sunset Learning courses are guaranteed to run!

We develop and deliver authorized technical courses and custom learning solutions to our business partners and their customers to help optimize investments, improve job performance, grow revenue, reduce costs, mitigate risk, and ultimately increase customer and employee satisfaction.

Future-Proof Your Workforce

Technical
Training

Stay ahead in the IT industry with expert-led, hands-on training across today’s most in-demand technologies, including Cisco, AWS, Microsoft, and more.

Managed Learning
Services

Simplify and scale your training programs with our end-to-end managed learning services, designed to optimize learning delivery, track progress, and align with your business goals.

Custom Learning
Solutions

We combine instructional design, content development, and delivery strategy to create impactful, results-driven training experiences.

Proud Partnerships

We’re proud to be recognized by leading technology providers as an authorized training partner. Our trusted partnerships ensure you receive the highest quality training backed by industry leaders.

What will you learn today?

Popular Courses

Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)

The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.3 training gives you the knowledge and skills needed to install, configure, operate, and troubleshoot an enterprise network and introduces you to overlay network design by using SD-Access and SD-WAN solutions. You’ll also learn to understand and implement security principles and automation and programmability within an enterprise network.

After taking this course, you should be able to:

Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers
Compare and contrast the various hardware and software switching mechanisms and operation, while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM), along with process switching, fast switching, and Cisco Express Forwarding concepts
Troubleshoot Layer 2 connectivity using VLANs and trunking
Implementation of redundant switched networks using Spanning Tree Protocol
Troubleshooting link aggregation using Etherchannel
Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP)
Implementation and optimization of Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4 and IPv6
Implementing External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking
Implementing network redundancy using protocols including Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP)
Implementing internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT)
Describe the virtualization technology of servers, switches, and the various network devices and components
Implementing overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP)
Describe the components and concepts of wireless networking including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards
Describe the various wireless deployment models available, include autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture
Describe wireless roaming and location services
Describe how APs communicate with WLCs to obtain software, configurations, and centralized management
Configure and verify Extensible Authentication Protocol (EAP), WebAuth, and Pre-shared Key (PSK) wireless client authentication on a WLC
Troubleshoot wireless client connectivity issues using various available tools
Troubleshooting Enterprise networks using services such as Network Time Protocol (NTP), Simple Network Management Protocol (SNMP), Cisco Internetwork Operating System (Cisco IOS©_) IP Service Level Agreements (SLAs), NetFlow, and Cisco IOS Embedded Event Manager
Explain the use of available network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting
Configure secure administrative access for Cisco IOS devices using the Command-Line Interface (CLI) access, Role-Based Access Control (RBAC), Access Control List (ACL), and Secure Shell (SSH), and explore device hardening concepts to secure devices from less secure applications, such as Telnet and HTTP
Implement scalable administration using Authentication, Authorization, and Accounting (AAA) and the local database, while exploring the features and benefits
Describe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, endpoint security, personal firewalls, and other security features
Explain the purpose, function, features, and workflow of Cisco DNA Center Assurance for Intent-Based Networking, for network visibility, proactive monitoring, and application experience
Describe the components and features of the Cisco SD-Access solution, including the nodes, fabric control plane, and data plane, while illustrating the purpose and function of the Virtual Extensible LAN (VXLAN) gateways
Define the components and features of Cisco SD-WAN solutions, including the orchestration plane, management plane, control plane, and data plane
Describe the concepts, purpose, and features of multicast protocols, including Internet Group Management Protocol (IGMP) v2/v3, Protocol-Independent Multicast (PIM) dense mode/sparse mode, and rendezvous points
Describe the concepts and features of Quality of Service (QoS), and describe the need within the enterprise network
Explain basic Python components and conditionals with script writing and analysis
Describe network programmability protocols such as Network Configuration Protocol (NETCONF) and RESTCONF
Describe APIs in Cisco DNA Center and vManage

Examining Cisco Enterprise Network Architecture
Exploring Cisco Switching Paths
Implementing Campus LAN Connectivity
Building Redundant Switched Topology
Implementing Layer 2 Port Aggregation
Understanding EIGRP
Implementing OSPF
Optimizing OSPF
Exploring EBGP
Implementing Network Redundancy
Implementing NAT
Introducing Virtualization Protocols and Techniques
Understanding Virtual Private Networks and Interfaces
Understanding Wireless Principles
Examining Wireless Deployment Options
Understanding Wireless Roaming and Location Services
Examining Wireless AP Operation
Implementing Wireless Client Authentication
Troubleshooting Wireless Client Connectivity
Implementing Network Services
Using Network Analysis Tools
Implementing Infrastructure Security
Implementing Secure Access Control
Discovering the Basics of Python Programming
Discovering Network Programmability Protocols
Implementing Layer 2 Port Aggregation
Discovering Multicast Protocols
Understanding QoS
Exploring Enterprise Network Security Architecture
Exploring Automation and Assurance Using Cisco DNA Center
Examining the Cisco SD-Access Solution
Understanding the Working Principles of the Cisco SD-WAN Solution

Lab Outline

Investigate the CAM
Analyze Cisco Express Forwarding
Troubleshoot VLAN and Trunk Issues
Tune Spanning Tree Protocol (STP) and Configure Rapid Spanning Tree Protocol (RSTP)
Configure Multiple Spanning Tree Protocol
Troubleshoot EtherChannel
Implement Multi-area OSPF
Implement OSPF Tuning
Apply OSPF Optimization
Implement OSPFv3
Configure and Verify Single-Homed EBGP
Implement Hot Standby Routing Protocol (HSRP)
Configure Virtual Router Redundancy Protocol (VRRP)
Implement NAT
Configure and Verify Virtual Routing and Forwarding (VRF)
Configure and Verify a Generic Routing Encapsulation (GRE) Tunnel
Configure Static Virtual Tunnel Interface (VTI) Point-to-Point Tunnels
Configure Wireless Client Authentication in a Centralized Deployment
Troubleshoot Wireless Client Connectivity Issues
Configure Syslog
Configure and Verify Flexible NetFlow
Configure Cisco IOS Embedded Event Manager (EEM)
Troubleshoot Connectivity and Analyze Traffic with Ping, Trace route, and Debug
Configure and Verify Cisco IP SLAs
Configure Standard and Extended ACLs
Configure Control Plane Policing
Implement Local and Server-Based AAA
Write and Troubleshoot Python Scripts
Explore JavaScript Object Notation (JSON) Objects and Scripts in Python
Use NETCONF Via SSH
Use RESTCONF with Cisco IOS XE Software

Knowledge and skills you should have before attending this course:

Implementation of Enterprise LAN networks
Basic understanding of Enterprise routing and wireless connectivity
Basic understanding of Python scripting

Mid-level network engineers
Network administrators
Network support technicians
Help desk technicians

5 4295 ENCOR

Implementing and Administering Cisco Solutions (CCNA)

This training teaches you how to install, operate, configure, and verify a basic IPv4 and IPv6 network, configure network components, such as switches, routers, and wireless local area network (LAN) controllers (WLNs), manage network devices, and identify basic security threats. This training also covers the introduction of AI and machine learning (ML) in network operations.

This Learning Path prepares you for the Cisco Certified Network Associate (200-301 CCNA) v1.1 exam. If passed, you earn your CCNA certification.

Identify the components of a computer network and describe their basic characteristics
Understand the model of host-to-host communication
Describe the features and functions of the Cisco IOS Software
Describe LANs and the role of switches within LANs
Describe Ethernet as the network access layer of transmission control protocol and the internet protocol (TCP/IP) and describe the operation of switches
Install a switch and perform the initial configuration
Describe the TCP/IP internet layer, IPv4, its addressing scheme, and subnetting
Describe the TCP/IP transport layer and application layer
Explore the functions of routing
Implement basic configuration on a Cisco router
Explain host-to-host communications across switches and routers
Identify and resolve common switched network issues and common problems associated with IPv4 addressing
Describe IPv6 main features, addresses and configure and verify basic IPv6 connectivity
Describe the operation, benefits, and limitations of static routing
Describe, implement and verify virtual local area networks (VLANs) and trunks
Describe the application and configuration of inter-VLAN routing
Explain the basics of dynamic routing protocols and describe components and terms of open shortest path first (OSPF)
Explain how spanning tree protocol (STP) and rapid spanning tree protocol (RSTP) work
Configure link aggregation using EtherChannel
Describe the purpose of Layer 3 redundancy protocols
Describe basic wide-area network (WAN) and virtual private network (VPN) concepts
Describe the operation of access control lists (ACLs) and their applications in the network
Configure internet access using dynamic host configuration protocol (DHCP) clients and explain and configure network address translation (NAT) on Cisco routers
Describe the basic quality of service (QoS) concepts
Describe the concepts of wireless networks, which types of wireless networks can be built and how to use WLC
Describe network and device architectures and introduce virtualization
Explain software-defined networks
Configure basic Cisco IOS system monitoring tools
Describe the management of Cisco devices
Describe the current security threat landscape
Describe threat defense technologies
Implement a basic security configuration of the device management plane
Implement basic steps to harden network devices
Discuss the need of network programmability in Enterprise networks, common programmability protocols, and configuration management tools
Describe AI and ML in network operations

Course Outline:

Exploring the Functions of Networking
Introducing the Host-To-Host Communications Model
Operating Cisco IOS Software
Introducing LANs
Exploring the TCP/IP Link Layer
Starting a Switch
Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets
Explaining the TCP/IP Transport Layer and Application Layer
Exploring the Functions of Routing
Configuring a Cisco Router
Exploring the Packet Delivery Process
Troubleshooting a Simple Network
Introducing Basic IPv6
Configuring Static Routing
Implementing VLANs and Trunks
Routing Between VLANs
Introducing OSPF
Building Redundant Switched Topologies
Improving Redundant Switched Topologies with EtherChannel
Explaining the Basics of ACL
Enabling Internet Connectivity
Introducing AI and ML in Network Operations
Introducing System Monitoring
Managing Cisco Devices
Securing Administrative Access
Implementing Device Hardening
Exploring Layer 3 Redundancy
Introducing WAN Technologies
Introducing QoS
Explaining Wireless Fundamentals
Introducing Architectures and Virtualization
Explaining Software-Defined Networking
Introducing Network Programmability
Examining the Security Threat Landscape
Implementing Threat Defense Technologies

Lab Outline:

Get Started with Cisco CLI
Observe How a Switch Operates
Perform Basic Switch Configuration
Inspect TCP/IP Applications
Configure an Interface on a Cisco Router
Configure and Verify Layer 2 Discovery Protocols
Configure Default Gateway
Explore Packet Forwarding
Troubleshoot Switch Media and Port Issues
Troubleshoot Port Duplex Issues
Configure Basic IPv6 Connectivity
Configure and Verify IPv4 Static Routes
Configure IPv6 Static Routes
Configure VLANs and Trunks
Configure Inter-VLAN Routing
Configure and Verify Single-Area OSPF
Configure and Verify EtherChannel
Configure and Verify IPv4 ACLs
Configure a Provider-Assigned IPv4 Address
Configure Static NAT
Configure Dynamic NAT and PAT
Configure and Verify NTP
Create the Cisco IOS Image Backup
Upgrade Cisco IOS Image
Secure Console and Remote Access
Enable and Limit Remote Access Connectivity
Configure and Verify Port Security

The knowledge and skills you are expected to have before attending this training are:

Basic computer literacy
Basic PC operating system navigation skills
Basic internet usage skills
Basic IP address knowledge

Who Should Attend:

Entry-level Network Engineers
Entry-level Network Administrators
Entry-level Network Support Technicians
Entry-level Help Desk Technicians

5 4195 CCNA

Implementing and Configuring Cisco Identity Services Engine (SISE)

The Implementing and Configuring Cisco Identity Services Engine (SISE) v4.0 course teaches you to deploy and use Cisco© Identity Services Engine (ISE) v3.x, an identity, and access control policy platform that simplifies the delivery of consistent, highly secure access control across wired, wireless, and VPN connections. This hands-on course provides you with the knowledge and skills to implement and apply Cisco ISE capabilities to support use cases for Zero Trust security posture. These use cases include tasks such as policy enforcement, profiling services, web authentication, guest access services, BYOD, endpoint compliance services, and Terminal Access Controller Access Control Server (TACACS+) device administration.

Through hands-on practice via lab exercises, you will learn how to use Cisco ISE to gain visibility into what is happening in your network, streamline security policy management, and contribute to operational efficiency. This course helps you prepare to take the Implementing and Configuring Cisco Identity Services Engine (300-715 SISE) exam, which leads to CCNP© Security and the Cisco Certified Specialist – Security Identity Management Implementation certifications.

After taking this course, you should be able to:

Describe the Cisco Identity Services Engine (ISE)
Explain Cisco ISE deployment
Describe Cisco ISE policy enforcement components
Describe Cisco ISE policy configuration
Troubleshoot Cisco ISE policy and third-party Network Access Device (NAD) support
Configure guest access
Configure hotspots and guest portals
Describe the Cisco ISE profiler services
Describe profiling best practices and reporting
Configure a Cisco ISE BYOD solution
Configure endpoint compliance
Configure client posture services
Configure Cisco ISE device administration
Describe Cisco ISE TrustSec configurations

Introducing Cisco ISE Architecture
Introducing Cisco ISE Deployment
Introducing Cisco ISE Policy Enforcement Components
Introducing Cisco ISE Policy Configuration
Troubleshooting Cisco ISE Policy and Third-Party NAD Support
Introducing Web Authentication and Guest Services
Configuring Hotspots and Guest Portals
Introducing the Cisco ISE Profiler
Introducing Profiling Best Practices and Reporting
Configuring Cisco ISE BYOD
Introducing Cisco ISE Endpoint Compliance Services
Configuring Client Posture Services and Compliance
Working With Network Access Devices
Exploring Cisco TrustSec

Lab Outline

Configure Initial Cisco ISE Setup and System Certificate Usage
Integrate Cisco ISE with Active Directory
Configure Cisco ISE Policy for MAC Authentication Bypass (MAB)
Configure Cisco ISE Policy for 802.1X
Configure Guest Access
Configure Hotspot and Self-Registered Guest Access
Configure Sponsor-Approved and Fully Sponsored Guest Access
Create Guest Reports
Configure Profiling
Customize the Cisco ISE Profiling Configuration
Create Cisco ISE Profiling Reports
Configure BYOD
Manage a Lost or Stolen BYOD Device
Configure Cisco ISE Compliance Services
Configure Client Provisioning
Configure Posture Policies
Test and Monitor Compliance-Based Access
Configure Cisco ISE for Basic Device Administration
Configure Cisco ISE Command Authorization
Configure Cisco TrustSec

To fully benefit from this course, you should have the following knowledge:

Familiarity with the Cisco IOS©_ Software Command-Line Interface (CLI) for wired and wireless devices
Familiarity with Cisco AnyConnect©_ Secure Mobility Client
Familiarity with Microsoft Windows operating systems
Familiarity with 802.1X

Recommended Cisco offerings that may help you meet these prerequisites:

Cisco CCNP Security Certification training

Network security engineers
Network security architects
ISE administrators
Senior Security Operations Center (SOC) personnel responsible for Incidence Response
Cisco integrators and partners

5 4295 SISE 4.0

Webex Contact Center Advanced (WXCCA)

Webex Contact Center Advanced course is designed to provide an in-depth understanding and hands-on expertise in the advanced functionalities of Webex Contact Center. This comprehensive course is tailored for professionals seeking to elevate their skills in the complex aspects of managing and optimizing a contact center environment.

Before registering for this course, please ensure you can answer the following questions:

Name the 3 types of Contact Center users
Name the 2 types of Queues used in Webex CC
What is the difference between an Entry Point and a Channel?
Interfaces used to configure Digital Channels?
Name the 2 types of Voice Flows
Name 4 CC Profiles and their use
Routing Strategies replaced with what?

If you cannot answer these questions, we recommend Administering Webex Contact Center (AWXCC)

Understand the Integration of Google Dialogflow with Webex Contact Center: Learn how to integrate and utilize Google Dialogflow for enhanced customer interaction and automated responses in the Webex Contact Center.
Mastering Webex CC APIs: Gain in-depth knowledge about Webex CC APIs for customizing and enhancing the functionality of the Webex Contact Center.
Develop Skills in Advanced Voice Flow Design: Acquire the ability to design and implement complex call flows that cater to various customer interaction scenarios in the Webex Contact Center.
Customize Agent and Supervisor Interfaces: Learn techniques for customizing and optimizing the interfaces used by agents and supervisors in the Webex Contact Center for improved efficiency and usability.
Expertise in Webex Connect Flow Designer: Develop proficiency in using the Webex Connect Flow Designer to create and manage customer interaction flows.
Enhance Customer Experience through Advanced Routing Techniques: Understand and apply advanced routing techniques to direct customer interactions to the most appropriate agents or resources.
Implementing Effective Reporting and Analytics: Learn how to implement and utilize reporting and analytics features in Webex Contact Center for performance tracking and decision-making.

Topic: Google Dialogflow

Introduction to Dialogflow
- Overview of Dialogflow and its capabilities
- Understanding the role of AI in Dialogflow
- Use cases and applications of virtual agents
Setting Up the Environment
- Creating a Google Cloud account
- Setting up a Dialogflow project
- Overview of the Dialogflow console
Basic Concepts
- Understanding Intents, Entities, and Contexts
- Designing conversational flows
- Training phrases and responses
Building a Basic Agent
- Creating your first agent
- Designing simple conversations
- Testing the agent in the Dialogflow simulator
Managing Dialogflow Agents in WxCC
- Deploying a Virtual Agent in WxCC
- Integrating the Virtual Agent into the Flow
Advanced Dialogflow Features
- Utilizing contexts for maintaining conversation state
- Working with entities for dynamic user input
- Implementing fulfillment using webhooks
- Integrating with external APIs

Discovery 1: Verify the Google CCAI Integration

Discovery 2: Building a Basic Agent

Task 1: Logging into DialogFlow
Task 2: Create a new Agent
Task 3: Create Intents
Task 4: Create Entities

Discovery 3: Integrate with Webex Contact Center

Task 1: Create a new Virtual Agent in WxCC
Task 2: Map the Virtual agent to a DialogFlow zip
Task 3: Complete the Dialog Integration

Discovery 4: Advanced functionality

Task 1: Using Contexts
Task 2: Integrating with an External Database
Task 3: Using the returned data in DialogFlow
Task 4: Webhooks

Discovery 5: Monitoring and Analytics

Task 1: Monitoring from Google
Task 2: Monitoring from WxCC

Topic: Webex CC API's

Introduction to Webex Contact Center API's
- Documentation
- Try it
Authentication
- Apps
- Test Token
Exploring the API's
Building a Python script
Understanding GraphQL

Discovery 1: Explore the Documentation

Discovery 2: Using Postman

Discovery 3: Create a Python Script using AI

Task 1: Use ChatGPT or CoPilot to build a Python Script to Authenticate to Webex Contact Center
Task 2: Get a list of Agents
Task 3: Add a Queue thru the API
Task 4: Get Performance metrics thru the API

Discovery 4: Track a call thru the API

Task 1: Create a Python Script to Queury the 4 Historical Databases
Task 2: Track a call thru the 4 databases and extract call details

Topic: Advanced Flows

Business Rules
Querying an external Database
- Using APIs for DB query
- http to jdbc
Pebblebed Expressions
Advanced Activities

Discovery 1: Business Rules

Discovery 2: Query a Database and Parse

Discovery 3: The Recording Activity

Discovery 4: Using Pebble Templates

Discovery 5: Queue to Agent

Discovery 6: Advanced Queue Information

Discovery 7: Escalate Call Distribution

Topic: Customizing the Agent and Supervisor Interface

The Desktop Layout
JSON file structure
Adding elements to the interface
Enabling Features

Discovery 1: Explore the Defaut Desktop Layout

Discovery 2: Customizing the Agent and Supervisor Layouts

Task 1: Download the json file
Task 2: Modify the Icon and Header
Task 3: Add a custom Widget
Task 4: Enabling Chat between Supervisor and Agent

Topic: Webex Connect Flow Designer

Flow Designer Overview
- Digital Channels review
- Beyond the Default Flows
- Branching Logic
- Using Variables

Discovery 1: Building a Flow

Discovery 2: Business Hours for Digital Channels

Discovery 3: Customizing the Chat Flow

Topic: Digital Channels Bot Builder

Digital Channels Overview
- Digital Channels review
- Introducing the Bot Builder
- Building a Bot
- Advanced Bot features

Discovery 1: The Bot Builder interface

Discovery 2: Configuring your first Bot

Discovery 3: Building logic into your Bot

Topic: Analyzer Deep Dive

Introduction to Webex Contact Center Analyzer
- Overview and purpose of Contact Center Analyzer
- Key features and benefits
- Typical use cases and business applications
Getting Started with Contact Center Analyzer
- Accessing and navigating the Analyzer interface
- Understanding the dashboard and reporting tools
- Basic configuration and setup
Deep Dive into Reporting Features
- Overview of available reports
- Customizing reports for specific needs
- Understanding data sources and integration points
Advanced Data Analysis and Visualization
- Leveraging advanced filtering and data segmentation
- Visualizing data with charts and graphs
- Best practices for data interpretation

Discovery 1: Login to Customer Journey Analyzer and Review the Default Dashboard Reports

Discovery 2: Customer Journey Analyzer User Interface

Discovery 3: Access Control

Discovery 4: Execute Stock Reports

Discovery 5: Create a Custom Report using a Stock Report

Discovery 6: Create Realtime Contact Report

Discovery 7: Create Realtime Agent Report

Discovery 8: Create Chat Reports with Interval

Discovery 9: Using Formula and Filters

Discovery 10: Enhanced Field Compound Visualization and Drill-down

Each learner must have a PC/laptop with audio/video capability, preferably with the Webex app already installed. At least one PSTN-capable phone (cell phone) is required. Although you will be using Webex Calling for Agent functionality, access to multiple PSTN phones will augment the understanding of the Webex Contact Center environment regarding routing calls to Agents – wherever they may reside.

Learner should have taken AWXCC or CWCCE or have equivalent knowledge.

Digital Platform Architects
Voice System Engineers
DevOps teams
Operations managers
Contact Center solution and training specialists
Support/Quality teams
Webex Partner systems engineers
Anyone with Day-2 responsibilities for Webex Contact Center

4 3995 WXCCA

Administering and Configuring Amazon Connect (ACAC)

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center. The lab environment emulates a typical deployment and provides each learner with a dedicated instance of Amazon Connect. Learners initially create a stable lab environment by performing basic configuration using approved validation procedures.

Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks. The course also includes advanced features that focus on creating custom call queues, defining contact attributes, using Polly and SSML in Contact Flows, and creating a typical Call Center Agent operating environment. Configuring more complex Contact Flows utilizing Lex Bots and Lambda provides experience integrating with other AWS services. Functional testing and problem isolation are featured in the Monitoring, Recording, and Reporting module.

Note: Amazon Connect is not available in all countries; a notable exception includes India.

BONUS: Attend one of our AWS Cloud Practitioner Essentials courses for free when you register for ACAC. Start your certification journey with AWS!

Upon completion of this course, learners will gain proficiency at performing basic configuration and administration of Connect deployments, including integration with commonly deployed AWS services, such as Lambda, Lex, and Polly.

The Administering and Configuring Amazon Connect (ACAC) course is a 4-day, hands-on, instructor led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center. The course contains the following lecture and lab components.

Module 1: Introduction to Amazon Connect and related AWS Services

Introducing Amazon Connect
Amazon Connect Differentiators, Features, and Benefits
Amazon Connect Partners and the AWS ecosystem

Module 2: Instantiating and Configuring the Amazon Connect

IAM and Console Access
Lab 1: Creating an AWS Account (Instructor Demo)
Create an Amazon Connect Instance
Lab 2: Creating an Amazon Connect Instance
Configuration Components of Amazon Connect
The Dashboard Configuration Guide
Agent Hierarchies
Security Profiles
Agent Status and Settings
Lab 3: Creating a Basic Configuration for Amazon Connect using the Dashboard

Module 3: Contact Flows

Contact Flow Designer
Contact Flow Designer – Blocks
Building a Basic Inbound Contact Flow (Instructor Demo)
Lab 4: Designing Contact Flows
Queuing
Lab 5: Creating Custom Queue Logic
Contact Attributes
Lab 6: Using Contact Attributes
Amazon Polly and SSML
Lab 7: Integrating Amazon Polly and SSML
Chat and Contact Flows
Lab 8: Configuring Chat in a Contact Flow

Module 4: Advanced Contact Flows

Calling on a Lambda Function
Lab 9: Invoking a Lambda Function
Building a Lex Bot
Lab 10: Building a Lex Bot for Chat and Voice

Module 5: Advanced Features

Utilizing Agent Workspace by enabling Customer Profiles, Cases, and Views
Building a screen pop using the Connect Streams API
Lab 11: Retrieving Data from a Database and Using it in a Contact Flow to Display to the Agent
Queued Callback
Lab 12: Implementing Queued Callback

Module 6: Advanced Agent Configurations

Quick Connects
Lab 13: Configuring the Agent and Agent Interface
Monitoring, Barge and Recording Calls and Chats
Lab 14: Monitoring, Barge and Recording Agent Interactions with Contacts

Module 7: Contact Lens

Contact Lens Overview and Use Cases
Configuring Contact Lens
Analyzing a Contact Lens Call
Creating new Tasks based on Contact Lens Rules
Lab 15: Integrating Contact Lens

Module 8: Monitoring Metrics, Reports, and Dashboards in Amazon Connect

Real-time Metrics
Historical Metrics
Lab 16: Monitoring Metrics and Generating Reports

The Administering and Configuring Amazon Connect course contains the following lab activities:

Lab 1: Creating an AWS Account (Instructor Demo)
Lab 2: Creating an Amazon Connect Instance
Lab 3: Creating a Basic Configuration for Amazon Connect using the Dashboard
Lab 4: Designing Contact Flows
Lab 5: Creating Custom Queue Logic
Lab 6: Using Contact Attributes
Lab 7: Integrating Amazon Polly and SSML
Lab 8: Configuring Chat in a Contact Flow
Lab 9: Invoking a Lambda Function
Lab 10: Building a Lex Bot for Chat and Voice
Lab 11: Retrieving Data from a Database and Using it in a Contact Flow to Display to Agent
Lab 12: Implementing Queued Callback
Lab 13: Configuring the Agent and Agent Interface
Lab 14: Monitoring, Barge and Recording Agent Interactions with Contacts
Lab 15: Integrating Contact Lens
Lab 16: Monitoring Metrics and Generating Reports

To be successful, attendees must:

Have a telephony device with local call access
Have a PC/laptop with Firefox or Chrome and audio/video capability
Complete or have equivalent knowledge of AWS-CLD-ESS or AWS-ESS

Administrators
Systems engineers
AWS partners

4 3695 ACAC

Microsoft Azure Administrator (AZ-104T00)

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

Students will learn to:

Prerequisites for Azure Administrators
Manage identities and governance in Azure
Configure and manage virtual networks for Azure administrators
Implement and manage storage in Azure

Prerequisites for Azure Administrators:

Learn the basic Azure concepts you need to know as an Azure administrator. Here are the learning paths in the AZ-104

Azure Administrator series.

Use Azure Resource Manager:
- Review Azure Resource Manager benefits
- Review Azure resource terminology
- Create resource groups3 min
- Create Azure Resource Manager locks
- Reorganize Azure resources3 min
- Remove resources and resource groups
- Determine resource limits
Introduction to Azure Cloud Shell:
- What is Azure Cloud Shell?
- How does Azure Cloud Shell work?
- When should you use Azure Cloud Shell?
Introduction to Bash:
- What is Bash?
- Bash fundamentals
- Bash commands and operators
- Exercise – Try Bash
- Exercise – Terminate a misbehaving process
- Exercise – Use Bash and grep to filter CLI output
Introduction to PowerShell:
- What is PowerShell?
- Exercise – Run your first PowerShell commands
- Locate commands
- Exercise – Locate commands

Manage identities and governance in Azure

Learn how to manage Azure Active Directory objects, role-based access control (RBAC), subscriptions, and governance in Azure. Here are the learning paths in the AZ-104 Azure Administrator series:

Understand Microsoft Entra ID:
- Examine Microsoft Entra ID
- Compare Microsoft Entra ID and Active Directory Domain Services
- Examine Microsoft Entra ID as a directory service for cloud apps
- Compare Microsoft Entra ID P1 and P2 plans
- Examine Microsoft Entra Domain Services
Configure User & Group Accounts:
- Create user accounts
- Manage user accounts
- Create bulk user accounts
- Create group accounts
- Create administrative units
Configure Subscriptions:
- Identify Azure regions
- Implement Azure subscriptions
- Obtain an Azure subscription
- Identify Azure subscription usage
- Implement Microsoft Cost Management
- Apply resource tagging
- Apply cost savings
Configure Azure Policy:
- Create management groups
- Implement Azure policies
- Create Azure policies
- Create policy definitions
- Create an initiative definition
- Scope the initiative definition
- Determine compliance
- Interactive lab simulation
Configure role-based access control:
- Implement role-based access control
- Create a role definition
- Create a role assignment
- Compare Azure roles to Microsoft Entra roles
- Apply role-based access control
- Review fundamental Azure RBAC roles
- Interactive lab simulation
Create Azure users and groups in Microsoft Entra ID:
- What are user accounts in Microsoft Entra ID?
- Exercise – Add and delete users in Microsoft Entra ID
- Manage app and resource access by using Microsoft Entra groups
- Exercise – Assign users to Microsoft Entra groups
- Collaborate by using guest accounts and Microsoft Entra B2B
- Exercise – Give guest users access in Microsoft Entra B2B
Secure your Azure resources with Azure role-based access control (Azure RBAC):
- What is Azure RBAC?
- Knowledge check – What is Azure RBAC?
- Exercise – List access using Azure RBAC and the Azure portal
- Exercise – Grant access using Azure RBAC and the Azure portal
- Exercise – View activity logs for Azure RBAC changes
- Knowledge check – Using Azure RBAC
Allow users to reset their password with Microsoft Entra self-service password reset:
- What is self-service password reset in Microsoft Entra ID?
- Implement Microsoft Entra self-service password reset
- Exercise – Set up self-service password reset
- Exercise – Customize directory branding

Manage identities and governance in Azure:

Learn how to manage Azure Active Directory objects, role-based access control (RBAC), subscriptions, and governance in Azure. Here are the learning paths in the AZ-104 Azure Administrator series:

Understand Microsoft Entra ID:
- Examine Microsoft Entra ID
- Compare Microsoft Entra ID and Active Directory Domain Services
- Examine Microsoft Entra ID as a directory service for cloud apps
- Compare Microsoft Entra ID P1 and P2 plans
- Examine Microsoft Entra Domain Services
Configure User & Group Accounts:
- Create user accounts
- Manage user accounts
- Create bulk user accounts
- Create group accounts
- Create administrative units
Configure Subscriptions:
- Identify Azure regions
- Implement Azure subscriptions
- Obtain an Azure subscription
- Identify Azure subscription usage
- Implement Microsoft Cost Management
- Apply resource tagging
- Apply cost savings
Configure Azure Policy:
- Create management groups
- Implement Azure policies
- Create Azure policies
- Create policy definitions
- Create an initiative definition
- Scope the initiative definition
- Determine compliance
- Interactive lab simulation
Configure role-based access control:
- Implement role-based access control
- Create a role definition
- Create a role assignment
- Compare Azure roles to Microsoft Entra roles
- Apply role-based access control
- Review fundamental Azure RBAC roles
- Interactive lab simulation
Create Azure users and groups in Microsoft Entra ID:
- What are user accounts in Microsoft Entra ID?
- Exercise – Add and delete users in Microsoft Entra ID
- Manage app and resource access by using Microsoft Entra groups
- Exercise – Assign users to Microsoft Entra groups
- Collaborate by using guest accounts and Microsoft Entra B2B
- Exercise – Give guest users access in Microsoft Entra B2B
Secure your Azure resources with Azure role-based access control (Azure RBAC):
- What is Azure RBAC?
- Knowledge check – What is Azure RBAC?
- Exercise – List access using Azure RBAC and the Azure portal
- Exercise – Grant access using Azure RBAC and the Azure portal
- Exercise – View activity logs for Azure RBAC changes
- Knowledge check – Using Azure RBAC
Allow users to reset their password with Microsoft Entra self-service password reset:
- What is self-service password reset in Microsoft Entra ID?
- Implement Microsoft Entra self-service password reset
- Exercise – Set up self-service password reset
- Exercise – Customize directory branding

Configure and manage virtual networks for Azure administrators:

Learn how to configure and manage Azure network capabilities like connectivity services, application protection, application delivery, and network monitoring services.

Configure Virtual Networks:
- Plan Virtual Networks
- Create Subnets
- Create Virtual Networks
- Plan IP Addressing
- Create Public IP Addressing
- Associate Public IP Addresses
- Allocate or Assign Private IP Addresses
- Interactive Lab Simulation
Configure Network Security Groups:
- Implement Network Security Groups
- Determine Network Security Group Rules
- Determine Network Security Group Effective Rules
- Create Network Security Group Rules
- Implement Application Security Groups
- Interactive Lab Simulation
Configure Azure Virtual Network Peering:
- Determine Azure Virtual Networks Peering Uses
- Determine Gateway Transit & Connectivity
- Create Virtual Network Peering
- Extend Peering with User-Defined Routes & Service Chaining
- Interactive Lab Simulation
Configure Networking Routing & Endpoints:
- Review System Routes
- Identify User-Defined Routes
- Determine Service Endpoint Uses
- Determine Service Endpoint Services
- Identify Private Link Uses
- Interactive Lab Simulation
Configure Azure Load Balancer:
- Determine Azure Load Balancer uses
- Implement a public load balancer
- Implement an internal load balancer
- Determine load balancer SKUs
- Create back-end pools
- Create health probes
- Create load balancer rules
- Interactive lab simulation
Configure Azure Application Gateway:
- Implement Azure Application Gateway
- Determine Azure Application Gateway routing
- Configure Azure Application Gateway components
Design an IP addressing schema for your Azure deployment:
- Network IP addressing and integration
- Public and private IP addressing in Azure
- Plan IP addressing for your networks
- Exercise – Design and implement IP addressing for Azure virtual networks
- Distribute your services across Azure virtual networks and integrate them by using virtual network peering:
- Connect services by using virtual network peering
- Exercise – Prepare virtual networks for peering by using Azure CLI commands
- Exercise – Configure virtual network peering connections by using Azure CLI commands
- Exercise – Verify virtual network peering by using SSH between Azure virtual machines
Host your domain on Azure DNS:
- What is Azure DNS?
- Configure Azure DNS to host your domain
- Exercise – Create a DNS zone and an A record by using Azure DNS
- Dynamically resolve resource name by using alias record
- Exercise – Create alias records for Azure DNS
Manage and control traffic flow in your Azure deployment with routes:
- Identify routing capabilities of an Azure virtual network
- Exercise – Create custom routes
- What is an NVA?
- Exercise – Create an NVA and virtual machines
- Exercise – Route traffic through the NVA
Improve application scalability and resiliency by using Azure Load Balancer:
- Azure Load Balancer features and capabilities
- Configure a public load balancer
- Exercise – Configure a public load balancer
- Internal load balancer

Implement and manage storage in Azure:

Learn how to manage storage accounts, data in Azure Storage, and Azure File and Blob storage.

Configure storage accounts:
- Implement Azure Storage
- Explore Azure Storage services
- Determine storage account types
- Determine replication strategies
- Access storage
- Secure storage endpoints
Configure Azure Blob Storage:
- Implement Azure Blob Storage
- Create blob containers
- Assign blob access tiers
- Add blob lifecycle management rules
- Determine blob object replication
- Upload blobs
- Determine Blob Storage pricing
- Interactive lab simulation
Configure Azure Storage security:
- Review Azure Storage security strategies
- Create shared access signatures
- Identify URI and SAS parameters
- Determine Azure Storage encryption
- Create customer-managed keys
- Apply Azure Storage security best practices
- Interactive lab simulation
Configure Azure Files and Azure File Sync:
- Compare storage for file shares and blob data
- Manage Azure file shares
- Create file share snapshots
- Implement soft delete for Azure Files
- Use Azure Storage Explorer
- Deploy Azure File Sync
Configure Azure Files and Azure File Sync:
- Compare storage for file shares and blob data
- Manage Azure file shares
- Create file share snapshots
- Implement soft delete for Azure Files
- Use Azure Storage Explorer
- Deploy Azure File Sync
Create an Azure Storage account:
- Decide how many storage accounts you need
- Choose your account settings
- Choose an account creation tool
- Exercise – Create a storage account using the Azure portal
- Create a Storage Account
Control access to Azure Storage with shared access signatures:
- Authorization options for Azure Storage
- Use shared access signatures to delegate access to Azure Storage
- Exercise – Use shared access signatures to delegate access to Azure Storage
- Use stored access policies to delegate access to Azure Storage
- Exercise – Use stored access policies to delegate access to Azure Storage
Upload, download, and manage data with Azure Storage Explorer:
- Connect Azure Storage Explorer to Azure Data Lake Storage

Deploy and manage Azure compute resources:

Learn how to deploy and configure virtual machines, containers, and Web Apps in Azure. Here are the learning paths in the AZ-104 Azure Administrator series.

Configure virtual machines:
- Review cloud services responsibilities
- Plan virtual machines
- Determine virtual machine sizing
- Determine virtual machine storage
- Create virtual machines in the Azure portal
- Connect to virtual machines
- Interactive lab simulation
Configure virtual machine availability:
- Plan for maintenance and downtime
- Create availability sets
- Review update domains and fault domains
- Review availability zones
- Compare vertical and horizontal scaling
- Implement Azure Virtual Machine Scale Sets
- Create Virtual Machine Scale Sets
- Implement autoscale
- Configure autoscale
- Interactive lab simulation
Configure Azure App Service plans:
- Implement Azure App Service plans
- Determine Azure App Service plan pricing
- Scale up and scale out Azure App Service
- Configure Azure App Service autoscale
Configure Azure App Service:
- Implement Azure App Service
- Create an app with App Service
- Explore continuous integration and deployment
- Create deployment slots
- Add deployment slots
- Secure your App Service app
- Create custom domain names
- Back up and restore your App Service app
- Use Azure Application Insights
- Interactive lab simulation
Configure Azure Container Instances:
- Compare containers to virtual machines
- Review Azure Container Instances
- Implement container groups
- Review Azure Container Apps
- Interactive lab simulation
Manage virtual machines with the Azure CLI:
- What is the Azure CLI?
- Exercise – Create a virtual machine
- Exercise – Test your new virtual machine
- Exercise – Explore other VM images
- Exercise – Sizing VMs properly
- Exercise – Query system and runtime information about the VM
- Exercise – Start and stop your VM with the Azure CLI
- Exercise – Install software on your VM
- Summary and cleanup
Create a Windows virtual machine in Azure:
- Create a Windows virtual machine in Azure
- Exercise – Create a Windows virtual machine
- Use RDP to connect to Windows Azure virtual machines
- Exercise – Connect to a Windows virtual machine using RDP
- Configure Azure virtual machine network settings
Host a web application with Azure App Service:
- Create a web app in the Azure portal
- Exercise – Create a web app in the Azure portal
- Prepare the web application code
- Exercise – Write code to implement a web application
- Deploy code to App Service
- Exercise – Deploy your code to App Service

Microsoft Azure Fundamentals: Describe cloud concepts
Azure Fundamentals: Describe Azure architecture and services
Azure Fundamentals: Describe Azure management and governance

This course is for Azure Administrators. The Azure Administrator implements, manages, and monitors identity, governance, storage, compute, and virtual networks in a cloud environment. The Azure Administrator will provision, size, monitor, and adjust resources as appropriate. Successful Azure Administrators start this role with experience in virtualization, networking, identity, and storage.

Understanding of on-premises virtualization technologies, including: VMs, virtual networking, and virtual hard disks.
Understanding of network configurations, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies.
Understanding of Active Directory concepts, including users, groups, and role-based access control.
Understanding of resilience and disaster recovery, including backup and restore operations.

4 2495 AZ-104T00

Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR)

After taking this course, you should be able to:

Illustrate the hierarchical network design model and architecture using the access, distribution, and core layers
Compare and contrast the various hardware and software switching mechanisms and operation, while defining the Ternary Content Addressable Memory (TCAM) and Content Addressable Memory (CAM), along with process switching, fast switching, and Cisco Express Forwarding concepts
Troubleshoot Layer 2 connectivity using VLANs and trunking
Implementation of redundant switched networks using Spanning Tree Protocol
Troubleshooting link aggregation using Etherchannel
Describe the features, metrics, and path selection concepts of Enhanced Interior Gateway Routing Protocol (EIGRP)
Implementation and optimization of Open Shortest Path First (OSPF)v2 and OSPFv3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4 and IPv6
Implementing External Border Gateway Protocol (EBGP) interdomain routing, path selection, and single and dual-homed networking
Implementing network redundancy using protocols including Hot Standby Routing Protocol (HSRP) and Virtual Router Redundancy Protocol (VRRP)
Implementing internet connectivity within Enterprise using static and dynamic Network Address Translation (NAT)
Describe the virtualization technology of servers, switches, and the various network devices and components
Implementing overlay technologies such as Virtual Routing and Forwarding (VRF), Generic Routing Encapsulation (GRE), VPN, and Location Identifier Separation Protocol (LISP)
Describe the components and concepts of wireless networking including Radio Frequency (RF) and antenna characteristics, and define the specific wireless standards
Describe the various wireless deployment models available, include autonomous Access Point (AP) deployments and cloud-based designs within the centralized Cisco Wireless LAN Controller (WLC) architecture
Describe wireless roaming and location services
Describe how APs communicate with WLCs to obtain software, configurations, and centralized management
Configure and verify Extensible Authentication Protocol (EAP), WebAuth, and Pre-shared Key (PSK) wireless client authentication on a WLC
Troubleshoot wireless client connectivity issues using various available tools
Troubleshooting Enterprise networks using services such as Network Time Protocol (NTP), Simple Network Management Protocol (SNMP), Cisco Internetwork Operating System (Cisco IOS©_) IP Service Level Agreements (SLAs), NetFlow, and Cisco IOS Embedded Event Manager
Explain the use of available network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting
Configure secure administrative access for Cisco IOS devices using the Command-Line Interface (CLI) access, Role-Based Access Control (RBAC), Access Control List (ACL), and Secure Shell (SSH), and explore device hardening concepts to secure devices from less secure applications, such as Telnet and HTTP
Implement scalable administration using Authentication, Authorization, and Accounting (AAA) and the local database, while exploring the features and benefits
Describe the enterprise network security architecture, including the purpose and function of VPNs, content security, logging, endpoint security, personal firewalls, and other security features
Explain the purpose, function, features, and workflow of Cisco DNA Center Assurance for Intent-Based Networking, for network visibility, proactive monitoring, and application experience
Describe the components and features of the Cisco SD-Access solution, including the nodes, fabric control plane, and data plane, while illustrating the purpose and function of the Virtual Extensible LAN (VXLAN) gateways
Define the components and features of Cisco SD-WAN solutions, including the orchestration plane, management plane, control plane, and data plane
Describe the concepts, purpose, and features of multicast protocols, including Internet Group Management Protocol (IGMP) v2/v3, Protocol-Independent Multicast (PIM) dense mode/sparse mode, and rendezvous points
Describe the concepts and features of Quality of Service (QoS), and describe the need within the enterprise network
Explain basic Python components and conditionals with script writing and analysis
Describe network programmability protocols such as Network Configuration Protocol (NETCONF) and RESTCONF
Describe APIs in Cisco DNA Center and vManage

Examining Cisco Enterprise Network Architecture
Exploring Cisco Switching Paths
Implementing Campus LAN Connectivity
Building Redundant Switched Topology
Implementing Layer 2 Port Aggregation
Understanding EIGRP
Implementing OSPF
Optimizing OSPF
Exploring EBGP
Implementing Network Redundancy
Implementing NAT
Introducing Virtualization Protocols and Techniques
Understanding Virtual Private Networks and Interfaces
Understanding Wireless Principles
Examining Wireless Deployment Options
Understanding Wireless Roaming and Location Services
Examining Wireless AP Operation
Implementing Wireless Client Authentication
Troubleshooting Wireless Client Connectivity
Implementing Network Services
Using Network Analysis Tools
Implementing Infrastructure Security
Implementing Secure Access Control
Discovering the Basics of Python Programming
Discovering Network Programmability Protocols
Implementing Layer 2 Port Aggregation
Discovering Multicast Protocols
Understanding QoS
Exploring Enterprise Network Security Architecture
Exploring Automation and Assurance Using Cisco DNA Center
Examining the Cisco SD-Access Solution
Understanding the Working Principles of the Cisco SD-WAN Solution

Lab Outline

Investigate the CAM
Analyze Cisco Express Forwarding
Troubleshoot VLAN and Trunk Issues
Tune Spanning Tree Protocol (STP) and Configure Rapid Spanning Tree Protocol (RSTP)
Configure Multiple Spanning Tree Protocol
Troubleshoot EtherChannel
Implement Multi-area OSPF
Implement OSPF Tuning
Apply OSPF Optimization
Implement OSPFv3
Configure and Verify Single-Homed EBGP
Implement Hot Standby Routing Protocol (HSRP)
Configure Virtual Router Redundancy Protocol (VRRP)
Implement NAT
Configure and Verify Virtual Routing and Forwarding (VRF)
Configure and Verify a Generic Routing Encapsulation (GRE) Tunnel
Configure Static Virtual Tunnel Interface (VTI) Point-to-Point Tunnels
Configure Wireless Client Authentication in a Centralized Deployment
Troubleshoot Wireless Client Connectivity Issues
Configure Syslog
Configure and Verify Flexible NetFlow
Configure Cisco IOS Embedded Event Manager (EEM)
Troubleshoot Connectivity and Analyze Traffic with Ping, Trace route, and Debug
Configure and Verify Cisco IP SLAs
Configure Standard and Extended ACLs
Configure Control Plane Policing
Implement Local and Server-Based AAA
Write and Troubleshoot Python Scripts
Explore JavaScript Object Notation (JSON) Objects and Scripts in Python
Use NETCONF Via SSH
Use RESTCONF with Cisco IOS XE Software

Knowledge and skills you should have before attending this course:

Implementation of Enterprise LAN networks
Basic understanding of Enterprise routing and wireless connectivity
Basic understanding of Python scripting

Mid-level network engineers
Network administrators
Network support technicians
Help desk technicians

5 4295 ENCOR

Implementing and Administering Cisco Solutions (CCNA)

This Learning Path prepares you for the Cisco Certified Network Associate (200-301 CCNA) v1.1 exam. If passed, you earn your CCNA certification.

Identify the components of a computer network and describe their basic characteristics
Understand the model of host-to-host communication
Describe the features and functions of the Cisco IOS Software
Describe LANs and the role of switches within LANs
Describe Ethernet as the network access layer of transmission control protocol and the internet protocol (TCP/IP) and describe the operation of switches
Install a switch and perform the initial configuration
Describe the TCP/IP internet layer, IPv4, its addressing scheme, and subnetting
Describe the TCP/IP transport layer and application layer
Explore the functions of routing
Implement basic configuration on a Cisco router
Explain host-to-host communications across switches and routers
Identify and resolve common switched network issues and common problems associated with IPv4 addressing
Describe IPv6 main features, addresses and configure and verify basic IPv6 connectivity
Describe the operation, benefits, and limitations of static routing
Describe, implement and verify virtual local area networks (VLANs) and trunks
Describe the application and configuration of inter-VLAN routing
Explain the basics of dynamic routing protocols and describe components and terms of open shortest path first (OSPF)
Explain how spanning tree protocol (STP) and rapid spanning tree protocol (RSTP) work
Configure link aggregation using EtherChannel
Describe the purpose of Layer 3 redundancy protocols
Describe basic wide-area network (WAN) and virtual private network (VPN) concepts
Describe the operation of access control lists (ACLs) and their applications in the network
Configure internet access using dynamic host configuration protocol (DHCP) clients and explain and configure network address translation (NAT) on Cisco routers
Describe the basic quality of service (QoS) concepts
Describe the concepts of wireless networks, which types of wireless networks can be built and how to use WLC
Describe network and device architectures and introduce virtualization
Explain software-defined networks
Configure basic Cisco IOS system monitoring tools
Describe the management of Cisco devices
Describe the current security threat landscape
Describe threat defense technologies
Implement a basic security configuration of the device management plane
Implement basic steps to harden network devices
Discuss the need of network programmability in Enterprise networks, common programmability protocols, and configuration management tools
Describe AI and ML in network operations

Course Outline:

Exploring the Functions of Networking
Introducing the Host-To-Host Communications Model
Operating Cisco IOS Software
Introducing LANs
Exploring the TCP/IP Link Layer
Starting a Switch
Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets
Explaining the TCP/IP Transport Layer and Application Layer
Exploring the Functions of Routing
Configuring a Cisco Router
Exploring the Packet Delivery Process
Troubleshooting a Simple Network
Introducing Basic IPv6
Configuring Static Routing
Implementing VLANs and Trunks
Routing Between VLANs
Introducing OSPF
Building Redundant Switched Topologies
Improving Redundant Switched Topologies with EtherChannel
Explaining the Basics of ACL
Enabling Internet Connectivity
Introducing AI and ML in Network Operations
Introducing System Monitoring
Managing Cisco Devices
Securing Administrative Access
Implementing Device Hardening
Exploring Layer 3 Redundancy
Introducing WAN Technologies
Introducing QoS
Explaining Wireless Fundamentals
Introducing Architectures and Virtualization
Explaining Software-Defined Networking
Introducing Network Programmability
Examining the Security Threat Landscape
Implementing Threat Defense Technologies

Lab Outline:

Get Started with Cisco CLI
Observe How a Switch Operates
Perform Basic Switch Configuration
Inspect TCP/IP Applications
Configure an Interface on a Cisco Router
Configure and Verify Layer 2 Discovery Protocols
Configure Default Gateway
Explore Packet Forwarding
Troubleshoot Switch Media and Port Issues
Troubleshoot Port Duplex Issues
Configure Basic IPv6 Connectivity
Configure and Verify IPv4 Static Routes
Configure IPv6 Static Routes
Configure VLANs and Trunks
Configure Inter-VLAN Routing
Configure and Verify Single-Area OSPF
Configure and Verify EtherChannel
Configure and Verify IPv4 ACLs
Configure a Provider-Assigned IPv4 Address
Configure Static NAT
Configure Dynamic NAT and PAT
Configure and Verify NTP
Create the Cisco IOS Image Backup
Upgrade Cisco IOS Image
Secure Console and Remote Access
Enable and Limit Remote Access Connectivity
Configure and Verify Port Security

The knowledge and skills you are expected to have before attending this training are:

Basic computer literacy
Basic PC operating system navigation skills
Basic internet usage skills
Basic IP address knowledge

Who Should Attend:

Entry-level Network Engineers
Entry-level Network Administrators
Entry-level Network Support Technicians
Entry-level Help Desk Technicians

5 4195 CCNA

Implementing and Configuring Cisco Identity Services Engine (SISE)

After taking this course, you should be able to:

Describe the Cisco Identity Services Engine (ISE)
Explain Cisco ISE deployment
Describe Cisco ISE policy enforcement components
Describe Cisco ISE policy configuration
Troubleshoot Cisco ISE policy and third-party Network Access Device (NAD) support
Configure guest access
Configure hotspots and guest portals
Describe the Cisco ISE profiler services
Describe profiling best practices and reporting
Configure a Cisco ISE BYOD solution
Configure endpoint compliance
Configure client posture services
Configure Cisco ISE device administration
Describe Cisco ISE TrustSec configurations

Introducing Cisco ISE Architecture
Introducing Cisco ISE Deployment
Introducing Cisco ISE Policy Enforcement Components
Introducing Cisco ISE Policy Configuration
Troubleshooting Cisco ISE Policy and Third-Party NAD Support
Introducing Web Authentication and Guest Services
Configuring Hotspots and Guest Portals
Introducing the Cisco ISE Profiler
Introducing Profiling Best Practices and Reporting
Configuring Cisco ISE BYOD
Introducing Cisco ISE Endpoint Compliance Services
Configuring Client Posture Services and Compliance
Working With Network Access Devices
Exploring Cisco TrustSec

Lab Outline

Configure Initial Cisco ISE Setup and System Certificate Usage
Integrate Cisco ISE with Active Directory
Configure Cisco ISE Policy for MAC Authentication Bypass (MAB)
Configure Cisco ISE Policy for 802.1X
Configure Guest Access
Configure Hotspot and Self-Registered Guest Access
Configure Sponsor-Approved and Fully Sponsored Guest Access
Create Guest Reports
Configure Profiling
Customize the Cisco ISE Profiling Configuration
Create Cisco ISE Profiling Reports
Configure BYOD
Manage a Lost or Stolen BYOD Device
Configure Cisco ISE Compliance Services
Configure Client Provisioning
Configure Posture Policies
Test and Monitor Compliance-Based Access
Configure Cisco ISE for Basic Device Administration
Configure Cisco ISE Command Authorization
Configure Cisco TrustSec

To fully benefit from this course, you should have the following knowledge:

Familiarity with the Cisco IOS©_ Software Command-Line Interface (CLI) for wired and wireless devices
Familiarity with Cisco AnyConnect©_ Secure Mobility Client
Familiarity with Microsoft Windows operating systems
Familiarity with 802.1X

Recommended Cisco offerings that may help you meet these prerequisites:

Cisco CCNP Security Certification training

Network security engineers
Network security architects
ISE administrators
Senior Security Operations Center (SOC) personnel responsible for Incidence Response
Cisco integrators and partners

5 4295 SISE 4.0

Webex Contact Center Advanced (WXCCA)

Before registering for this course, please ensure you can answer the following questions:

Name the 3 types of Contact Center users
Name the 2 types of Queues used in Webex CC
What is the difference between an Entry Point and a Channel?
Interfaces used to configure Digital Channels?
Name the 2 types of Voice Flows
Name 4 CC Profiles and their use
Routing Strategies replaced with what?

If you cannot answer these questions, we recommend Administering Webex Contact Center (AWXCC)

Understand the Integration of Google Dialogflow with Webex Contact Center: Learn how to integrate and utilize Google Dialogflow for enhanced customer interaction and automated responses in the Webex Contact Center.
Mastering Webex CC APIs: Gain in-depth knowledge about Webex CC APIs for customizing and enhancing the functionality of the Webex Contact Center.
Develop Skills in Advanced Voice Flow Design: Acquire the ability to design and implement complex call flows that cater to various customer interaction scenarios in the Webex Contact Center.
Customize Agent and Supervisor Interfaces: Learn techniques for customizing and optimizing the interfaces used by agents and supervisors in the Webex Contact Center for improved efficiency and usability.
Expertise in Webex Connect Flow Designer: Develop proficiency in using the Webex Connect Flow Designer to create and manage customer interaction flows.
Enhance Customer Experience through Advanced Routing Techniques: Understand and apply advanced routing techniques to direct customer interactions to the most appropriate agents or resources.
Implementing Effective Reporting and Analytics: Learn how to implement and utilize reporting and analytics features in Webex Contact Center for performance tracking and decision-making.

Topic: Google Dialogflow

Introduction to Dialogflow
- Overview of Dialogflow and its capabilities
- Understanding the role of AI in Dialogflow
- Use cases and applications of virtual agents
Setting Up the Environment
- Creating a Google Cloud account
- Setting up a Dialogflow project
- Overview of the Dialogflow console
Basic Concepts
- Understanding Intents, Entities, and Contexts
- Designing conversational flows
- Training phrases and responses
Building a Basic Agent
- Creating your first agent
- Designing simple conversations
- Testing the agent in the Dialogflow simulator
Managing Dialogflow Agents in WxCC
- Deploying a Virtual Agent in WxCC
- Integrating the Virtual Agent into the Flow
Advanced Dialogflow Features
- Utilizing contexts for maintaining conversation state
- Working with entities for dynamic user input
- Implementing fulfillment using webhooks
- Integrating with external APIs

Discovery 1: Verify the Google CCAI Integration

Discovery 2: Building a Basic Agent

Task 1: Logging into DialogFlow
Task 2: Create a new Agent
Task 3: Create Intents
Task 4: Create Entities

Discovery 3: Integrate with Webex Contact Center

Task 1: Create a new Virtual Agent in WxCC
Task 2: Map the Virtual agent to a DialogFlow zip
Task 3: Complete the Dialog Integration

Discovery 4: Advanced functionality

Task 1: Using Contexts
Task 2: Integrating with an External Database
Task 3: Using the returned data in DialogFlow
Task 4: Webhooks

Discovery 5: Monitoring and Analytics

Task 1: Monitoring from Google
Task 2: Monitoring from WxCC

Topic: Webex CC API's

Introduction to Webex Contact Center API's
- Documentation
- Try it
Authentication
- Apps
- Test Token
Exploring the API's
Building a Python script
Understanding GraphQL

Discovery 1: Explore the Documentation

Discovery 2: Using Postman

Discovery 3: Create a Python Script using AI

Task 1: Use ChatGPT or CoPilot to build a Python Script to Authenticate to Webex Contact Center
Task 2: Get a list of Agents
Task 3: Add a Queue thru the API
Task 4: Get Performance metrics thru the API

Discovery 4: Track a call thru the API

Task 1: Create a Python Script to Queury the 4 Historical Databases
Task 2: Track a call thru the 4 databases and extract call details

Topic: Advanced Flows

Business Rules
Querying an external Database
- Using APIs for DB query
- http to jdbc
Pebblebed Expressions
Advanced Activities

Discovery 1: Business Rules

Discovery 2: Query a Database and Parse

Discovery 3: The Recording Activity

Discovery 4: Using Pebble Templates

Discovery 5: Queue to Agent

Discovery 6: Advanced Queue Information

Discovery 7: Escalate Call Distribution

Topic: Customizing the Agent and Supervisor Interface

The Desktop Layout
JSON file structure
Adding elements to the interface
Enabling Features

Discovery 1: Explore the Defaut Desktop Layout

Discovery 2: Customizing the Agent and Supervisor Layouts

Task 1: Download the json file
Task 2: Modify the Icon and Header
Task 3: Add a custom Widget
Task 4: Enabling Chat between Supervisor and Agent

Topic: Webex Connect Flow Designer

Flow Designer Overview
- Digital Channels review
- Beyond the Default Flows
- Branching Logic
- Using Variables

Discovery 1: Building a Flow

Discovery 2: Business Hours for Digital Channels

Discovery 3: Customizing the Chat Flow

Topic: Digital Channels Bot Builder

Digital Channels Overview
- Digital Channels review
- Introducing the Bot Builder
- Building a Bot
- Advanced Bot features

Discovery 1: The Bot Builder interface

Discovery 2: Configuring your first Bot

Discovery 3: Building logic into your Bot

Topic: Analyzer Deep Dive

Introduction to Webex Contact Center Analyzer
- Overview and purpose of Contact Center Analyzer
- Key features and benefits
- Typical use cases and business applications
Getting Started with Contact Center Analyzer
- Accessing and navigating the Analyzer interface
- Understanding the dashboard and reporting tools
- Basic configuration and setup
Deep Dive into Reporting Features
- Overview of available reports
- Customizing reports for specific needs
- Understanding data sources and integration points
Advanced Data Analysis and Visualization
- Leveraging advanced filtering and data segmentation
- Visualizing data with charts and graphs
- Best practices for data interpretation

Discovery 1: Login to Customer Journey Analyzer and Review the Default Dashboard Reports

Discovery 2: Customer Journey Analyzer User Interface

Discovery 3: Access Control

Discovery 4: Execute Stock Reports

Discovery 5: Create a Custom Report using a Stock Report

Discovery 6: Create Realtime Contact Report

Discovery 7: Create Realtime Agent Report

Discovery 8: Create Chat Reports with Interval

Discovery 9: Using Formula and Filters

Discovery 10: Enhanced Field Compound Visualization and Drill-down

Learner should have taken AWXCC or CWCCE or have equivalent knowledge.

Digital Platform Architects
Voice System Engineers
DevOps teams
Operations managers
Contact Center solution and training specialists
Support/Quality teams
Webex Partner systems engineers
Anyone with Day-2 responsibilities for Webex Contact Center

4 3995 WXCCA

Administering and Configuring Amazon Connect (ACAC)

Note: Amazon Connect is not available in all countries; a notable exception includes India.

BONUS: Attend one of our AWS Cloud Practitioner Essentials courses for free when you register for ACAC. Start your certification journey with AWS!

Module 1: Introduction to Amazon Connect and related AWS Services

Introducing Amazon Connect
Amazon Connect Differentiators, Features, and Benefits
Amazon Connect Partners and the AWS ecosystem

Module 2: Instantiating and Configuring the Amazon Connect

IAM and Console Access
Lab 1: Creating an AWS Account (Instructor Demo)
Create an Amazon Connect Instance
Lab 2: Creating an Amazon Connect Instance
Configuration Components of Amazon Connect
The Dashboard Configuration Guide
Agent Hierarchies
Security Profiles
Agent Status and Settings
Lab 3: Creating a Basic Configuration for Amazon Connect using the Dashboard

Module 3: Contact Flows

Contact Flow Designer
Contact Flow Designer – Blocks
Building a Basic Inbound Contact Flow (Instructor Demo)
Lab 4: Designing Contact Flows
Queuing
Lab 5: Creating Custom Queue Logic
Contact Attributes
Lab 6: Using Contact Attributes
Amazon Polly and SSML
Lab 7: Integrating Amazon Polly and SSML
Chat and Contact Flows
Lab 8: Configuring Chat in a Contact Flow

Module 4: Advanced Contact Flows

Calling on a Lambda Function
Lab 9: Invoking a Lambda Function
Building a Lex Bot
Lab 10: Building a Lex Bot for Chat and Voice

Module 5: Advanced Features

Utilizing Agent Workspace by enabling Customer Profiles, Cases, and Views
Building a screen pop using the Connect Streams API
Lab 11: Retrieving Data from a Database and Using it in a Contact Flow to Display to the Agent
Queued Callback
Lab 12: Implementing Queued Callback

Module 6: Advanced Agent Configurations

Quick Connects
Lab 13: Configuring the Agent and Agent Interface
Monitoring, Barge and Recording Calls and Chats
Lab 14: Monitoring, Barge and Recording Agent Interactions with Contacts

Module 7: Contact Lens

Contact Lens Overview and Use Cases
Configuring Contact Lens
Analyzing a Contact Lens Call
Creating new Tasks based on Contact Lens Rules
Lab 15: Integrating Contact Lens

Module 8: Monitoring Metrics, Reports, and Dashboards in Amazon Connect

Real-time Metrics
Historical Metrics
Lab 16: Monitoring Metrics and Generating Reports

The Administering and Configuring Amazon Connect course contains the following lab activities:

Lab 1: Creating an AWS Account (Instructor Demo)
Lab 2: Creating an Amazon Connect Instance
Lab 3: Creating a Basic Configuration for Amazon Connect using the Dashboard
Lab 4: Designing Contact Flows
Lab 5: Creating Custom Queue Logic
Lab 6: Using Contact Attributes
Lab 7: Integrating Amazon Polly and SSML
Lab 8: Configuring Chat in a Contact Flow
Lab 9: Invoking a Lambda Function
Lab 10: Building a Lex Bot for Chat and Voice
Lab 11: Retrieving Data from a Database and Using it in a Contact Flow to Display to Agent
Lab 12: Implementing Queued Callback
Lab 13: Configuring the Agent and Agent Interface
Lab 14: Monitoring, Barge and Recording Agent Interactions with Contacts
Lab 15: Integrating Contact Lens
Lab 16: Monitoring Metrics and Generating Reports

To be successful, attendees must:

Have a telephony device with local call access
Have a PC/laptop with Firefox or Chrome and audio/video capability
Complete or have equivalent knowledge of AWS-CLD-ESS or AWS-ESS

Administrators
Systems engineers
AWS partners

4 3695 ACAC

Microsoft Azure Administrator (AZ-104T00)

Students will learn to:

Prerequisites for Azure Administrators
Manage identities and governance in Azure
Configure and manage virtual networks for Azure administrators
Implement and manage storage in Azure

Prerequisites for Azure Administrators:

Learn the basic Azure concepts you need to know as an Azure administrator. Here are the learning paths in the AZ-104

Azure Administrator series.

Use Azure Resource Manager:
- Review Azure Resource Manager benefits
- Review Azure resource terminology
- Create resource groups3 min
- Create Azure Resource Manager locks
- Reorganize Azure resources3 min
- Remove resources and resource groups
- Determine resource limits
Introduction to Azure Cloud Shell:
- What is Azure Cloud Shell?
- How does Azure Cloud Shell work?
- When should you use Azure Cloud Shell?
Introduction to Bash:
- What is Bash?
- Bash fundamentals
- Bash commands and operators
- Exercise – Try Bash
- Exercise – Terminate a misbehaving process
- Exercise – Use Bash and grep to filter CLI output
Introduction to PowerShell:
- What is PowerShell?
- Exercise – Run your first PowerShell commands
- Locate commands
- Exercise – Locate commands

Manage identities and governance in Azure

Learn how to manage Azure Active Directory objects, role-based access control (RBAC), subscriptions, and governance in Azure. Here are the learning paths in the AZ-104 Azure Administrator series:

Understand Microsoft Entra ID:
- Examine Microsoft Entra ID
- Compare Microsoft Entra ID and Active Directory Domain Services
- Examine Microsoft Entra ID as a directory service for cloud apps
- Compare Microsoft Entra ID P1 and P2 plans
- Examine Microsoft Entra Domain Services
Configure User & Group Accounts:
- Create user accounts
- Manage user accounts
- Create bulk user accounts
- Create group accounts
- Create administrative units
Configure Subscriptions:
- Identify Azure regions
- Implement Azure subscriptions
- Obtain an Azure subscription
- Identify Azure subscription usage
- Implement Microsoft Cost Management
- Apply resource tagging
- Apply cost savings
Configure Azure Policy:
- Create management groups
- Implement Azure policies
- Create Azure policies
- Create policy definitions
- Create an initiative definition
- Scope the initiative definition
- Determine compliance
- Interactive lab simulation
Configure role-based access control:
- Implement role-based access control
- Create a role definition
- Create a role assignment
- Compare Azure roles to Microsoft Entra roles
- Apply role-based access control
- Review fundamental Azure RBAC roles
- Interactive lab simulation
Create Azure users and groups in Microsoft Entra ID:
- What are user accounts in Microsoft Entra ID?
- Exercise – Add and delete users in Microsoft Entra ID
- Manage app and resource access by using Microsoft Entra groups
- Exercise – Assign users to Microsoft Entra groups
- Collaborate by using guest accounts and Microsoft Entra B2B
- Exercise – Give guest users access in Microsoft Entra B2B
Secure your Azure resources with Azure role-based access control (Azure RBAC):
- What is Azure RBAC?
- Knowledge check – What is Azure RBAC?
- Exercise – List access using Azure RBAC and the Azure portal
- Exercise – Grant access using Azure RBAC and the Azure portal
- Exercise – View activity logs for Azure RBAC changes
- Knowledge check – Using Azure RBAC
Allow users to reset their password with Microsoft Entra self-service password reset:
- What is self-service password reset in Microsoft Entra ID?
- Implement Microsoft Entra self-service password reset
- Exercise – Set up self-service password reset
- Exercise – Customize directory branding

Manage identities and governance in Azure:

Learn how to manage Azure Active Directory objects, role-based access control (RBAC), subscriptions, and governance in Azure. Here are the learning paths in the AZ-104 Azure Administrator series:

Understand Microsoft Entra ID:
- Examine Microsoft Entra ID
- Compare Microsoft Entra ID and Active Directory Domain Services
- Examine Microsoft Entra ID as a directory service for cloud apps
- Compare Microsoft Entra ID P1 and P2 plans
- Examine Microsoft Entra Domain Services
Configure User & Group Accounts:
- Create user accounts
- Manage user accounts
- Create bulk user accounts
- Create group accounts
- Create administrative units
Configure Subscriptions:
- Identify Azure regions
- Implement Azure subscriptions
- Obtain an Azure subscription
- Identify Azure subscription usage
- Implement Microsoft Cost Management
- Apply resource tagging
- Apply cost savings
Configure Azure Policy:
- Create management groups
- Implement Azure policies
- Create Azure policies
- Create policy definitions
- Create an initiative definition
- Scope the initiative definition
- Determine compliance
- Interactive lab simulation
Configure role-based access control:
- Implement role-based access control
- Create a role definition
- Create a role assignment
- Compare Azure roles to Microsoft Entra roles
- Apply role-based access control
- Review fundamental Azure RBAC roles
- Interactive lab simulation
Create Azure users and groups in Microsoft Entra ID:
- What are user accounts in Microsoft Entra ID?
- Exercise – Add and delete users in Microsoft Entra ID
- Manage app and resource access by using Microsoft Entra groups
- Exercise – Assign users to Microsoft Entra groups
- Collaborate by using guest accounts and Microsoft Entra B2B
- Exercise – Give guest users access in Microsoft Entra B2B
Secure your Azure resources with Azure role-based access control (Azure RBAC):
- What is Azure RBAC?
- Knowledge check – What is Azure RBAC?
- Exercise – List access using Azure RBAC and the Azure portal
- Exercise – Grant access using Azure RBAC and the Azure portal
- Exercise – View activity logs for Azure RBAC changes
- Knowledge check – Using Azure RBAC
Allow users to reset their password with Microsoft Entra self-service password reset:
- What is self-service password reset in Microsoft Entra ID?
- Implement Microsoft Entra self-service password reset
- Exercise – Set up self-service password reset
- Exercise – Customize directory branding

Configure and manage virtual networks for Azure administrators:

Learn how to configure and manage Azure network capabilities like connectivity services, application protection, application delivery, and network monitoring services.

Configure Virtual Networks:
- Plan Virtual Networks
- Create Subnets
- Create Virtual Networks
- Plan IP Addressing
- Create Public IP Addressing
- Associate Public IP Addresses
- Allocate or Assign Private IP Addresses
- Interactive Lab Simulation
Configure Network Security Groups:
- Implement Network Security Groups
- Determine Network Security Group Rules
- Determine Network Security Group Effective Rules
- Create Network Security Group Rules
- Implement Application Security Groups
- Interactive Lab Simulation
Configure Azure Virtual Network Peering:
- Determine Azure Virtual Networks Peering Uses
- Determine Gateway Transit & Connectivity
- Create Virtual Network Peering
- Extend Peering with User-Defined Routes & Service Chaining
- Interactive Lab Simulation
Configure Networking Routing & Endpoints:
- Review System Routes
- Identify User-Defined Routes
- Determine Service Endpoint Uses
- Determine Service Endpoint Services
- Identify Private Link Uses
- Interactive Lab Simulation
Configure Azure Load Balancer:
- Determine Azure Load Balancer uses
- Implement a public load balancer
- Implement an internal load balancer
- Determine load balancer SKUs
- Create back-end pools
- Create health probes
- Create load balancer rules
- Interactive lab simulation
Configure Azure Application Gateway:
- Implement Azure Application Gateway
- Determine Azure Application Gateway routing
- Configure Azure Application Gateway components
Design an IP addressing schema for your Azure deployment:
- Network IP addressing and integration
- Public and private IP addressing in Azure
- Plan IP addressing for your networks
- Exercise – Design and implement IP addressing for Azure virtual networks
- Distribute your services across Azure virtual networks and integrate them by using virtual network peering:
- Connect services by using virtual network peering
- Exercise – Prepare virtual networks for peering by using Azure CLI commands
- Exercise – Configure virtual network peering connections by using Azure CLI commands
- Exercise – Verify virtual network peering by using SSH between Azure virtual machines
Host your domain on Azure DNS:
- What is Azure DNS?
- Configure Azure DNS to host your domain
- Exercise – Create a DNS zone and an A record by using Azure DNS
- Dynamically resolve resource name by using alias record
- Exercise – Create alias records for Azure DNS
Manage and control traffic flow in your Azure deployment with routes:
- Identify routing capabilities of an Azure virtual network
- Exercise – Create custom routes
- What is an NVA?
- Exercise – Create an NVA and virtual machines
- Exercise – Route traffic through the NVA
Improve application scalability and resiliency by using Azure Load Balancer:
- Azure Load Balancer features and capabilities
- Configure a public load balancer
- Exercise – Configure a public load balancer
- Internal load balancer

Implement and manage storage in Azure:

Learn how to manage storage accounts, data in Azure Storage, and Azure File and Blob storage.

Configure storage accounts:
- Implement Azure Storage
- Explore Azure Storage services
- Determine storage account types
- Determine replication strategies
- Access storage
- Secure storage endpoints
Configure Azure Blob Storage:
- Implement Azure Blob Storage
- Create blob containers
- Assign blob access tiers
- Add blob lifecycle management rules
- Determine blob object replication
- Upload blobs
- Determine Blob Storage pricing
- Interactive lab simulation
Configure Azure Storage security:
- Review Azure Storage security strategies
- Create shared access signatures
- Identify URI and SAS parameters
- Determine Azure Storage encryption
- Create customer-managed keys
- Apply Azure Storage security best practices
- Interactive lab simulation
Configure Azure Files and Azure File Sync:
- Compare storage for file shares and blob data
- Manage Azure file shares
- Create file share snapshots
- Implement soft delete for Azure Files
- Use Azure Storage Explorer
- Deploy Azure File Sync
Configure Azure Files and Azure File Sync:
- Compare storage for file shares and blob data
- Manage Azure file shares
- Create file share snapshots
- Implement soft delete for Azure Files
- Use Azure Storage Explorer
- Deploy Azure File Sync
Create an Azure Storage account:
- Decide how many storage accounts you need
- Choose your account settings
- Choose an account creation tool
- Exercise – Create a storage account using the Azure portal
- Create a Storage Account
Control access to Azure Storage with shared access signatures:
- Authorization options for Azure Storage
- Use shared access signatures to delegate access to Azure Storage
- Exercise – Use shared access signatures to delegate access to Azure Storage
- Use stored access policies to delegate access to Azure Storage
- Exercise – Use stored access policies to delegate access to Azure Storage
Upload, download, and manage data with Azure Storage Explorer:
- Connect Azure Storage Explorer to Azure Data Lake Storage

Deploy and manage Azure compute resources:

Learn how to deploy and configure virtual machines, containers, and Web Apps in Azure. Here are the learning paths in the AZ-104 Azure Administrator series.

Configure virtual machines:
- Review cloud services responsibilities
- Plan virtual machines
- Determine virtual machine sizing
- Determine virtual machine storage
- Create virtual machines in the Azure portal
- Connect to virtual machines
- Interactive lab simulation
Configure virtual machine availability:
- Plan for maintenance and downtime
- Create availability sets
- Review update domains and fault domains
- Review availability zones
- Compare vertical and horizontal scaling
- Implement Azure Virtual Machine Scale Sets
- Create Virtual Machine Scale Sets
- Implement autoscale
- Configure autoscale
- Interactive lab simulation
Configure Azure App Service plans:
- Implement Azure App Service plans
- Determine Azure App Service plan pricing
- Scale up and scale out Azure App Service
- Configure Azure App Service autoscale
Configure Azure App Service:
- Implement Azure App Service
- Create an app with App Service
- Explore continuous integration and deployment
- Create deployment slots
- Add deployment slots
- Secure your App Service app
- Create custom domain names
- Back up and restore your App Service app
- Use Azure Application Insights
- Interactive lab simulation
Configure Azure Container Instances:
- Compare containers to virtual machines
- Review Azure Container Instances
- Implement container groups
- Review Azure Container Apps
- Interactive lab simulation
Manage virtual machines with the Azure CLI:
- What is the Azure CLI?
- Exercise – Create a virtual machine
- Exercise – Test your new virtual machine
- Exercise – Explore other VM images
- Exercise – Sizing VMs properly
- Exercise – Query system and runtime information about the VM
- Exercise – Start and stop your VM with the Azure CLI
- Exercise – Install software on your VM
- Summary and cleanup
Create a Windows virtual machine in Azure:
- Create a Windows virtual machine in Azure
- Exercise – Create a Windows virtual machine
- Use RDP to connect to Windows Azure virtual machines
- Exercise – Connect to a Windows virtual machine using RDP
- Configure Azure virtual machine network settings
Host a web application with Azure App Service:
- Create a web app in the Azure portal
- Exercise – Create a web app in the Azure portal
- Prepare the web application code
- Exercise – Write code to implement a web application
- Deploy code to App Service
- Exercise – Deploy your code to App Service

Microsoft Azure Fundamentals: Describe cloud concepts
Azure Fundamentals: Describe Azure architecture and services
Azure Fundamentals: Describe Azure management and governance

Understanding of on-premises virtualization technologies, including: VMs, virtual networking, and virtual hard disks.
Understanding of network configurations, including TCP/IP, Domain Name System (DNS), virtual private networks (VPNs), firewalls, and encryption technologies.
Understanding of Active Directory concepts, including users, groups, and role-based access control.
Understanding of resilience and disaster recovery, including backup and restore operations.

4 2495 AZ-104T00

Upcoming

Webinars & Events

I had a positive experience with Sunset, the course was guaranteed to run which made planning very easy. The instructor's lessons were very detailed, and he kept us engaged at all times. With the technology it felt like I was sitting in the classroom, it made the material very easy to follow. The labs were very intuitive and the material was still available after the class ended. I highly recommend Sunset Learning Institute; I'll certainly use them again.

Michael HarloffLead IT Service Desk Specialist

The Sunset Learning Institute team has proven to be an exceptional partner and has been instrumental in enhancing the quality of our project. They demonstrate foresight in anticipating potential risks and proactively offer solutions to mitigate these challenges. Working with such a high-caliber team is indeed a pleasure!

Mike CeitaProgram Manager

SLI does some amazing training courses! I was very pleased with both the facility and being able to take part in the course online. Everyone was very friendly and professional and I would highly recommend them for your technical training needs!

Drew ShepardPartner Success Manager

Michael HarloffLead IT Service Desk Specialist

Mike CeitaProgram Manager

Training by Vendor

Training by Topic

Training Resources

Why Work With SLI?

What's New at SLI

What are you looking for?

Popular Searches

Empower Your Team with Cutting-Edge

Cisco AI Microsoft DevOps AWS ITIL CompTIA Red Hat Training

Future-Proof Your Workforce

TechnicalTraining

Custom LearningSolutions

Proud Partnerships

What will you learn today?

Popular Courses

Upcoming

Webinars & Events

Quick Links

Get In Touch

Technical
Training

Custom Learning
Solutions