Prerequisites:

CVPD Scripting Part 1 or Call Studio experience.

Target Audience:

Course Objectives:

Course Outline:

JavaScript: Introduction to javascript: 

• String functions: substring, string length, string replace, etc.
• Math functions: round, floor, ceiling, etc.
• Date functions: date or time arithmetic, validate dates, create formatted date/time variables
• Customize alphanumeric strings for playback using Say It Smart
• Remove invalid characters from data that would otherwise cause errors upon returning it to ICM 

REST Web Service calls and XML: Learn to work with RESTful web services

• Use Post Man to test RESTful web service interface
• Learn XPath syntax to parse XML response and test using Notepad++ and free online tools
• Learn XPath expressions that select specific data from XML arrays
• How to use the Studio REST Client Element and to parse XML responses in Studio
• Set fetching properties for the voice browser

REST Web Service calls and JSON: JavaScript Object Notation (JSON) responses from web services

• Learn JSON syntax, how to parse JSON responses, and test using JSONPath.com free online tools
• Learn JSON path expressions to select specific data from JSON arrays
• Use the Studio Rest Client element and JavaScript in Studio to parse JSON results

SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services

• SOAPUI to test web service connection outside of Studio  
• Using the Studio Web Services Element
• Learn to parse SOAP responses manually using XPath expressions

Database: Use the SQL Database element in Studio

• Select data to implement a Prompt Recorder application
• Execute stored procedures in a SQL-based database
• Select multiple rows from SQL DB and parse the result using XPath expressions

Modularization and Multiple applications

• SubFlows – Subroutines (or ‘functions) for reusability and readability  
• Subdialogs – Calling another Studio application as a subroutine 
• Application Transfers – Go to another Studio application without returning

Google DialogFlow Introduction

• How to create the Google Dialogflow account and configure CVP  
• How to create a Google Dialogflow agent
• Using the Call Studio Customer Virtual Assistant elements to interface with a Google Dialogflow agent

Nuance Speech Recognition (upon request): Working with Nuance Speech Recognition

• Understanding grammars: builtin, inline, external
• Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
• Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
• Work with multiple results (N-Best list) Global Commands (HotLinks)

Courtesy Callback: How to customize Cisco Courtesy Callback