CVP Development and Scripting Part 2 (CVPDS Part 2)

Prerequisites:

CVPD Part 1 or Experience Using Call Studio

 

Target Audience:

CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.  This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

 

Course Objectives:

• RESTful Web Service (WS) Interface 
• Parse XML from a WS with XPath
• Parse JSON with JsonPath
• SOAP WSDL Web Services
• SQL DB – Multiple Rows, Stored Procedures
• JavaScript in Call Studio for String and Math functions; Date Validations and Creating Date-Time Variables
• (New) Local Variables
• Enhanced Event Handling
• Subflows as Subroutines 
• Multiple Apps – Subdialogs, App Transfer
• Write Comprehensive Nuance Speech Reco Studio Scripts with Grammars, Confidence, Nbest, Global Commands

 

Course Outine:

Module 1: JavaScript:  Add an incredible amount of functionality that was not formerly available: 

• String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
• Math functions: round, floor, ceiling, truncate, random numbers, etc.)
• Date functions: date or time arithmetic, validate dates, create formatted date/time variables

Module 2: REST Web Service calls and XML: Learn to work with RESTful web services

• Testing RESTful web service interface in a Web Browser using Rest Client Extension
• Learn XPath syntax to parse XML response and using free online tools
• How to use the Studio REST Client Element  and to parse XML responses in Studio    
• Fetchtimeout and Fetchaudio review    

Module 3: REST Web Service calls and JSON: 

• Learn JSON syntax, how to parse JSON responses, and test using free online tools    
• Use the Studio Rest Client element and  JavaScript in Studio to parse JSON results    

Module 4: SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services

• SOAPUI to test web service connection outside of Studio  
• Using the Studio Web Services Element

Module 5: Database: Use the SQL Database element in Studio

• Select data and execute stored procedures on a SQL-based database
• Select multiple rows into XML and parse the result     
• Event Handling to catch exceptions and switch to backup database

Module 6: Modularization and Multiple applications

• SubFlows – Subroutines (or ‘functions) for reusability and readability       
• Subdialogs – Calling another Studio application as a subroutine 
• Application Transfers – Go to another Studio application without returning

Module 7: Event Handling: Adding event handling globally, in subflows, or element-level

• LastException variable    
• Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
• Creating an Error Element to catch any unhandled exceptions     
• Use Cisco Log Parser Tool

Module 8: Speech Recognition: Working with Nuance Speech Recognition

• Understanding grammars: builtin, inline, external
• Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
• Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
• Work with multiple results (N-Best list) Global Commands (HotLinks)