CVP Development and Scripting Part 2 (CVPDS Part 2)

Overview

The new CVPD Scripting Part 2 class provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a speech recognition applications, and advanced event handling.

Target Audience

CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.  This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

Prerequisites

CVPD Part 1 or Experience Using Call Studio

Course Outline

Module 1: JavaScript:  Add an incredible amount of functionality that was not formerly available: 

  • String functions: substring, string length, string replace, toUpper, toLower, charAt, etc.
  • Math functions: round, floor, ceiling, truncate, random numbers, etc.)
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables
Module 2: REST Web Service calls and XML: Learn to work with RESTful web services
  • Testing RESTful web service interface in a Web Browser using Rest Client Extension
  • Learn XPath syntax to parse XML response and using free online tools
  • How to use the Studio REST Client Element  and to parse XML responses in Studio    
  • Fetchtimeout and Fetchaudio review    
Module 3: REST Web Service calls and JSON: 
  • Learn JSON syntax, how to parse JSON responses, and test using free online tools    
  • Use the Studio Rest Client element and  JavaScript in Studio to parse JSON results    
Module 4: SOAP Web Services: Understand how to invoke a SOAP and WSDL based web services
  • SOAPUI to test web service connection outside of Studio  
  • Using the Studio Web Services Element
Module 5: Database: Use the SQL Database element in Studio
  • Select data and execute stored procedures on a SQL-based database
  • Select multiple rows into XML and parse the result     
  • Event Handling to catch exceptions and switch to backup database
Module 6: Modularization and Multiple applications
  • SubFlows - Subroutines (or ‘functions) for reusability and readability       
  • Subdialogs - Calling another Studio application as a subroutine 
  • Application Transfers - Go to another Studio application without returning
Module 7: Event Handling: Adding event handling globally, in subflows, or element-level
  • LastException variable    
  • Adding Your Own Event Handling for Java Exceptions, VoiceXML Events, Custom Exceptions
  • Creating an Error Element to catch any unhandled exceptions     
  • Use Cisco Log Parser Tool
Module 8: Speech Recognition: Working with Nuance Speech Recognition
  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)

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