API Programming for Contact Center

In this course we will lay a solid foundation in API concepts, exploring RESTful architecture, common programming languages, API anatomy, and security mechanisms. We will equip you with essential tools like Postman and CURL to interact with APIs effectively, and delve into data encoding formats such as XML, JSON, and YAML. With Python as our primary language, we will cover its basics, data types, variables, strings, branching, looping, and code structuring. You will gain hands-on experience in authenticating with APIs, working with JSON, and explore the Webex Contact Center API's functionalities. By the course's end, you will possess the skills to work with APIs, manipulate JSON data, and confidently engage with the Webex Contact Center API.

Course Information

Price: $1,995.00

Duration: 2 days

Certification:

Exam:

Learning Credits:

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Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.

Train face-to-face with the live instructor.

Interact with a live, remote instructor from a specialized, HD-equipped classroom near you. An SLI sales rep will confirm location availability prior to registration confirmation.

Attend the live class from the comfort of your home or office.

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Prerequisites:

Basic computer literacy

Target Audience:

Contact Center solution specialists
Support/Quality teams
Webex Partner systems engineers

Course Objectives:

Course Outline:

What is an API?

Defining an API
Restful API’s
Common languages used with API’s
Anatomy of a typical API
Common Security mechanisms with API’s
API Tools
- Postman
- CURL
- Others
Data Encoding
- XML
- JSON
- YAML
The Git Protocol

Introducing Python

Python Overview
Python Basics
Packages and how to install them
Lab – Setup Python on your computer

Python Programming – Basic Math and Printing

Numerical Operators
Print Command
Input Command
Debugging with Print
Comments
Lab – Making your first Python Script

Python Programming – Data Types, Variables and String Basics

Data Types
Variables
String Basics
Lab – Printing, Variables and Debugging a Python Script

Python Programming – Manipulating Variables

Packing Variables
Unpacking Variables
f-strings
Lab – Working with Variables in Python
argv
Lab – Working with argv

Python Programming -Lists, Dictionaries and Tuples

Lists
Dictionaries
Tuples
Lab – Working with Lists and Dictionaries

Python Programming -Branching Logic and Looping Logic

If-else
for loops
while loops
Lab – Working with Branching and Looping logic

Python Programming – Structuring Code

Function
Lab – Working with Branching and Looping logic

Python Programming – Authenticating with an API

Base64
Token
Webex Connect Authentication
Webex Contact Center Authentication
Lab – Authenticate to Webex Contact Center

Python Programming – Working with JSON

JSON Structures and how they correlate to Python
Extracting data from JSON in Python (nested data)
Lab – Extract data from JSON data

The Webex Contact Center API’s

Tour of the Webex Contact Center API’s
Working with the Webex Contact Center API’s
Lab – Get Queue data from Webex Contact Center using Python