End-To-End
Webex Calling Education Solutions
Unlock the full potential of Cisco Webex Calling with our comprehensive learning solutions designed for every stage of your journey. Whether you’re new to Webex Calling, planning a migration, or looking to enhance your Webex end-user skills, we offer the expertise and resources to guide you. See our training options below – all public Sunset Learning classes are guaranteed to run!
The Essentials Of Webex Calling
Covers key features, setup processes, and practical labs that give hands-on experience with configuring and managing Webex Calling environments.
Webex Application Training
Our Webex Application Training offers comprehensive training on the features and functions available to end users. Learn more to see the full learning path outline.
Course Objectives
- Overview of the Webex Control Hub and its role in managing organizations.
- Step-by-step guidance on setting up a Webex organization, users, and devices.
- Understanding and configuring call management, analytics, and troubleshooting within Webex.
- Auto Attendant, Hunt Groups, Call Park, Paging Groups, Single number reach, and many more…
- Configuring a Local Gateway
- Connecting Webex to the Public Switched Telephone Network (PSTN) via Cisco or third-party providers.
- Ensuring high availability and redundancy in Webex Calling environments.
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- Assessing readiness
- Analyzing Features
- Ensuring Device Capabilities
- Managing Licensing
- Network Security Checks
- User Provisioning
- Feature Mapping
- Dial Configurations
- Integrations with third party applications
Course Objectives
- Downloading the App
- Signing in
- Overview of Webex
- Updating Your Profile Picture
- Updating your Display Name
- Setting a Custom Status
- How to Send and Receive Messages
- How to Send a File
- How to Place a Voice or Video Call
- Placing a Call on Hold
- How to Transfer a Call
- How to Make a Conference Call
- Accessing Advanced Call Settings
- Incoming Calls
- Do Not Disturb
- Call Forwarding
- Simultaneous Ring
- Remote Office
- Outgoing Calls
- Starting a Meeting
- Join a Meeting
Don’t see what you’re looking for or want to have a conversation with our Webex team? Contact us and we will be in touch shortly!