Please welcome Mark Wilson to our instructor team! He will be joining our Contact Center instructors in teaching classes and contributing to our neXT LIVE 365 community.
He has experience in various telecommunications and network engineering arenas. Mark Wilson’s first job in the IT industry was in the mid 1990’s after college and a few years in the Army. His experience started with hardware and desktop support, eventually migrating to Server and LAN Administration and developing cable modem systems and ISP Services. Mark then joined SLI (named CCTI at the time) in 1999 teaching Cisco courses on routing and dial-up networking.
After a decade of working for Avaya, Mark returned and is excited to be back teaching at SLI. His current focus is contact center courses, but given how many different areas he has worked, he reserves to right to teach other technologies. Mark has a long history in helping Sunset Learning grow and become the force we are in the Cisco Contact Center education space. Mark’s passion for teaching, versatility and industry experience will add to SLI’s technical depth and strengthen our team.
View Mark’s full bio here.