Cisco UCS X-Series Troubleshooting

Sunset Learning Exclusive

The Cisco UCS X-Series Troubleshooting course will enable Cisco Partner SEs/FEs to effectively troubleshoot common issues with Fabric Interconnect configurations, vNIC/vHBA configuration issues, firmware update issues and profile/policy/pool configuration issues. The course also includes information on CLI/Intersight troubleshooting options and common troubleshooting methodologies. 

Course Information

Price: $1,195.00
Duration: 1 day
Learning Credits:
Course Delivery Options

Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.

Train face-to-face with the live instructor.

Access to on-demand training content anytime, anywhere.

Attend the live class from the comfort of your home or office.

Interact with a live, remote instructor from a specialized, HD-equipped classroom near you. An SLI sales rep will confirm location availability prior to registration confirmation.

All Sunset Learning dates are guaranteed to run!



To fully benefit from this course, Partners should have the following knowledge and skills: 

  • Basic or Intermediate understanding of UCS
  • Have attended ’Cisco UCS X-Series Intersight Deployment’ workshop.  


Target Audience:

Cisco Partner SEs/FEs looking to develop the skills to troubleshoot the UCS X-Series.  


Course Objectives:

After taking this course, Partners should have a clear understanding of Troubleshooting Guidelines and be able to successfully troubleshoot: 

  • Fabric Interconnect issues
  • IOM issues
  • Frame and CRC issues
  • SAN connectivity issues
  • Firmware issues


Course Outline:

Guidelines for Troubleshooting

  • Faults
  • Events
  • Audit Log
  • System Event Log
  • Syslog
  • Technical Support Files
  • Powering Down a Cisco UCS Domain

Troubleshooting Fabric Interconnect Issues

  • Recovering a Fabric Interconnect from the Boot Loader Prompt
  • Resolving Fabric Interconnect Cluster ID Mismatch

Troubleshooting Firmware Issues

  • Recovering Fabric Interconnect During Upgrade
  • Recovering IO Modules During Firmware Upgrade

Troubleshooting IOM Issues

  • IOM Terminology
  • Chassis Boot Sequence
  • Link Pinning and Failover Behavior

Troubleshooting Frame and CRC Issues

  • Background Information
  • Reasons for Bad Frames and CRC Errors
  • Forwarding Mode Behavior (Cut-Through or Store-and-Forward)
  • Main Forwarding ASICs Commands for UCS FIs, IOMs and VIC Cards

Troubleshooting SAN Connectivity Issues

  • SAN Connectivity Checklist
  • SAN Array Configuration Checklist
  • Recommended Solutions for Issues During SAN Boot

Troubleshooting Pools/Policies/Profile Issues

  • Diagnosing Common Pools/Policies/Profile Issues
    • Pools
    • Policies
    • Profiles


  • Lab 1: Intersight Dashboard Overview
  • Lab 2: Adding/Removing Dashboards and Widgets
  • Lab 3: Updating Firmware (REVIEW ONLY)
  • Lab 4: Accessing the IOM and Using Troubleshooting commands in CLI
  • Lab 5: Verify Pinning
  • Lab 6: Verify FI, IOM, and VIC Connectivity
  • Lab 7: Resolve Uplink Connectivity Issues
  • Lab 8: Verify SAN Connectivity
  • Lab 9: Resolve SAN Uplink Connectivity Issues
  • Lab 10: Verify Profile Attachment
  • Lab 11: Resolve Common Profile Errors