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In these videos Sunset Learning Institute instructor Marty Griffin, demonstrates how to customize reports and maximize reporting capabilities using Cisco Unified Intelligence Center (CUIC) in Cisco
Downloadable PDF: Cisco IOS Voice Translations – Part 4 By Maren Mahoney, Sunset Learning Institute Cisco Specialized Instructor This is the fourth part of a
By Sunset Learning Instructor, Andrew Stibbards Downloadable PDF: Cisco Port Naming Convention One of the questions I get from students almost every week is, “Why
In this webinar, Sunset Learning Institute discusses New Features in Cisco Unified Contact Center Enterprise v10 (UCCE). SLI instructor Bruce Wilkinson covers, what’s new in UCCE 10, the
In this three part series, Sunset Learning instructor Russell Hughes discusses in detail Packet & Route Filtering on Cisco IOS. This includes Access Lists (Part
Downloadable PDF: Cisco IOS Voice Translations – Part 3 By Maren Mahoney, Sunset Learning Cisco Unified Communications Specialized Instructor This is the third part of
Cisco IOS Voice Translations – Part 2: Writing and Applying Voice Translation Rules and Voice Translation Profiles By Maren Mahoney, Sunset Learning Cisco Unified Communications
Cisco IOS Voice Translations – Part 1: The Basics of Voice Translation Rules By Maren Mahoney, Sunset Learning Cisco Unified Communications Specialized Instructor PDF Download: Cisco IOS
Here is a list of updates and requirements for Cisco Unified Communications Manager Express v10.5 compiled by Sunset Learning Institute. See Full List of
In this brief discussion, Sunset Learning will show you how to get your ICM scripts to run, and the association between the dialed number, call
In this video, Sunset Learning instructor Russell Hughes gives a subnetting tutorial for beginners. Watch for a few helpful tips and examples on how to