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CUIC for Unified Contact Center Express Training

April 2, 2015

In these videos Sunset Learning Institute instructor Marty Griffin, demonstrates how to customize reports and maximize reporting capabilities using Cisco Unified…

Cisco IOS Voice Translations – Part 4: Testing and Troubleshooting Voice Translation Profiles

April 2, 2015

By Maren Mahoney, Sunset Learning Institute Cisco Specialized Instructor Downloadable PDF: Cisco IOS Voice Translations – Part 4 This is…

Cisco Device Port Naming Convention

January 20, 2015

By Sunset Learning Instructor, Andrew Stibbards Downloadable PDF: Cisco Port Naming Convention One of the questions I get from students…

New Features in UCCE 10 Webinar from SLI

June 19, 2014

In this webinar, Sunset Learning Institute discusses New Features in Cisco Unified Contact Center Enterprise v10. Sunset Learning Institute (SLI) instructor Bruce…

Packet & Route Filtering on Cisco IOS: 3 Part Video Series

January 8, 2014

In this three part series, Sunset Learning instructor Russell Hughes discusses in detail Access Lists (Part 1), Route Mapping (Part…

Cisco IOS Voice Translations – Part 3: Building and Applying Advanced Expressions in Voice Translation Profiles

January 7, 2014

By Maren Mahoney, Sunset Learning Cisco Unified Communications Specialized Instructor Downloadable PDF: Cisco IOS Voice Translations – Part 3 This is…

Cisco IOS Voice Translations – Part 2: Writing and Applying Voice Translation Rules and Voice Translation Profiles

January 7, 2014

By Maren Mahoney, Sunset Learning Cisco Unified Communications Specialized Instructor Downloadable PDF: Cisco IOS Voice Translations – Part 2 This is…

Cisco IOS Voice Translations – Part 1: The Basics of Voice Translation Rules

January 7, 2014

By Maren Mahoney, Sunset Learning Cisco Unified Communications Specialized Instructor PDF Download: Cisco IOS Voice Translations Many of my students find that…

Cisco Unified Communications Manager Express 10.5 Updates and Requirements

December 3, 2013

Here is a list of updates and requirements for Cisco Unified Communications Manager Express v10.5 compiled by Sunset Learning Institute.…

Overview on ICM Scripts in Contact Center Enterprise

February 20, 2013

In this brief discussion Sunset Learning will show you how to get your ICM scripts to run, and the association…