The modern contact center
Contact centers are key to creating the overall customer experience. In the modern age, they need the agility and scalability to move beyond on-premises and legacy solutions and shift to more nimble work-from-anywhere and omnichannel scenarios.
Amazon Connect makes it possible to set up a cloud-based contact center quickly and easily and enable agents to deliver superior customer experiences from anywhere.
Learn to Deploy an Amazon Connect Instance
If you follow along, you will have a functional free demo/lab Amazon Connect instance for a year with no cost to you.
why amazon connect?
Create seamless omnichannel experiences through a single unified contact center for voice, chat, and task management
FASTER CUSTOMER INSIGHTS
Understand customer needs better and in real time with full speech-to-text search, sentiment, trend analysis, and alerts
AUTOMATED TASK TRACKING
Easily prioritize, assign, and track all contact center agent tasks to improve agent productivity and quickly resolve customer issues
PERSONALIZED CUSTOMER SERVICE
Give agents all the customer information they need in a single pane of glass to customize interactions and resolve calls faster
DEEPER AGENT KNOWLEDGE
Use machine learning to accelerate answers, search for information, and resolve issues faster and more completely
IMPROVED CUSTOMER EXPERIENCE
End frustrating manual and repetitive questioning by analyzing a caller’s unique voice characteristics
Introducing Administering and Configuring Amazon Connect (ACAC)
This is a 3-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.
Course topics include setting up accounts, navigating the Amazon Connect Dashboard, configuring basic Contact Flows to establish the customer experience, and performing day-to-day operational tasks.