SLI hosts a series of virtual, interactive sessions for customers, instructors & SME’s to engage on a variety of topics, driven by our members. Most professional webinars and training events are recorded and archived for future viewing. Session Types: new featured topics, exam prep & guidance, lab demos, how-to videos, foundations training, product comparisons, etc.
Have a topic idea for an upcoming event or webinar? We'd love to hear it - submit your ideas below!
This session explores how AI tools like ChatGPT can simplify and accelerate the work of Cisco Collaboration admins. Attendees will see practical examples of using AI to learn SIP call flow and headers, troubleshoot CUCM/CUBE/Webex Calling issues, and build configurations and automation scripts. Whether you’re decoding SIP debugs or generating dial-peers and playbooks, this talk shows how AI makes your job easier—from SIP to Script.
Webex Contact Center has rolled out important updates that directly impact how queues are managed and optimized. In this Tech Talk, Sunset Learning instructor Mark Wilson will break down the latest changes, explain what they mean for your contact center, and share practical tips to adapt with confidence.
Learn about the latest Webex Contact Center queue updates, including things like interface changes and enhancements to LAA and SBR queues to help you optimize flows, skill assignments, and workload management.
Arista has recently updated its training and certification programs – join us to learn what’s changed, how it impacts your current or future certifications, and the new prerequisites. Our experts will walk you through the updates step-by-step and answer your questions live, so you leave with a clear roadmap forward.
All tech talks are recorded and available to watch at a later time. Visit our blog page to see all past tech talk webinars!
Do you have a topic you would like to see in an upcoming Tech Talk webinar? Submit your ideas to us!
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