By Mike Keutzer | 60 Min Video

Watch as we dive into Webex Connect, Cisco’s powerful enterprise-grade communications platform. Whether you’re exploring automation, customer engagement, or streamlined communication across multiple channels, this live training shows you how Webex Connect delivers.

What you’ll learn:

• What is Webex Connect how does it work?
• A walkthrough of its core features and tools (flow builder, proactive journey, webhook, event scheduler)
• Real-world use cases showing how businesses are leveraging the platform
• A live demo to see Webex Connect in action

Find out how Webex Connect can transform your communications strategy.

View more videos like this on our YouTube Channel.

The live training focused on integrating Cisco Webex Connect within the Webex ecosystem to enhance multi-channel communication and customer engagement through AI agents and proactive interactions. The instructor discusses Cisco Webex Connect and its integration within the Webex ecosystem. You’ll see insights on AI agent functionality and use cases for Webex Connect, with an emphasis on creating seamless multi-channel communication experiences for customers. The presentation covers channel support, integrations, and the concept of proactive journeys in customer interactions.

Key Takeaways:

• Webex Connect aims to enhance communication through various channels and proactive customer engagement.
• Cisco integrates AI agents into its ecosystem, enhancing customer experience and reducing costs.
• Dialogflow remains a supported integration option alongside Cisco’s native solutions.
• AI agents replace traditional bots, offering advanced functionality and flexibility.
• Two types of AI agents exist: scripted (limited functionality) and autonomous (self-learning).
• Webex Connect facilitates seamless communication across multiple channels and backend systems.
• AI assistants enhance human agent performance with context and analytics during customer interactions.
• Use cases demonstrate the effectiveness of automated systems in healthcare and billing scenarios.

Instructor Bio:

Mike Keutzer has been involved in information systems for almost 30 years. His IT career started in the Marine Corps where he spent 8 years as a computer technician working on radar defense systems. He carried that experience to 20+ years of work in the private sector. After leaving the military Mike spent time working as a technician maintaining computers and printers, managing and supporting Mainframe, AS/400, Novell, UNIX, Mac, and Windows networks –mostly within the world of Contact (Call) Center environments.

In 2019, Mike finished the development of the current (v11) Enterprise Chat & Email course for Cisco, which has a successful following. Plans are underway to upgrade the course to v12. Speaking of CCE v12, Mike was involved in revamping the UCCE courseware content. Six newly updated CCE courses were added to the Cisco repository, all based on Packaged CCE (PCCE).