By John Meersma | Min Video

This session explores how Cisco Collaboration Administrators can use AI tools like ChatGPT to streamline real-world tasks—from troubleshooting SIP and analyzing Wireshark captures and automating SBC configuration with Ansible. You’ll see practical demos that show how AI can boost efficiency, reduce errors, and empower you to train others on smarter workflows.

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Instructor Bio:

John Meersma has nearly twenty years of experience working in the IT industry. His focus areas are Collaboration, voice, video, and SIP, in addition to routing and switching. John has put his enthusiasm for data networking and his love of working with people to work as an instructor. Over the past two decades, he has taught various IT courses to diverse audiences.

John’s past employment includes monitoring the global WAN for a large pharmaceutical company, spending over five years as a university professor of Cisco and Microsoft curriculum, training engineers for Fortune 50 companies, and independent consultation for small and mid-sized organizations. John has also created and delivered custom courses for Dell Computers. He was also co-owner of an IT consulting firm serving non-profit organizations throughout southwest Michigan. He designed and implemented secure data storage solutions for local hospitals and installed Voice over IP infrastructure for area school districts.