CUIC for Unified Contact Center Express Training

By Marty Griffin | 3 Min Read | 87 Min Video | Technical Level: Intermediate

In these videos, Sunset Learning Institute instructor Marty Griffin, demonstrates how to customize reports and maximize reporting capabilities using Cisco Unified Intelligence Center (CUIC) in Cisco Unified Contact Center Express.  

 

Video  1: Getting Started with Unified Contact Center Express CUIC

 

 

Video 2: Customizing Stock Reports

 

Video 3: Creating and Managing Dashboards

 

 

Video 4: Managing Users, Groups and Permissions

 


Need More Contact Center Training?
Sunset Learning Institute specializes in both Contact Center Enterprise and Contact Center Express training.  Here is a list of all our Contact Center classes, please visit our Contact Center Training page for full outlines and guaranteed to run schedule. 

 

UCCXD: Deploying Unified Contact Center Express

This course, Deploying Cisco Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

 

ACCXSL: Advanced Contact Center Express Scripting

Advanced Contact Center Express Scripting Labs v11.0 (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration.

This course is intended to be a follow-on course to UCCX, and completely replaces the outdated Unified Contact Center Advanced v1.0 class. ACCXSL introduces updated best practices, sophisticated steps, and modern concepts for deploying advanced contact center applications and techniques.

The class utilizes Cisco Unified Contact Center Express v11.0 and highlights new application features and services. Sunset Learning has deployed Unified CCX labs on the latest UCS platforms using VMWare ESXi and vSphere technology.

 

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