Webex Contact Center (Cloud)

By Mike Keutzer | 60 Min Video Watch as we dive into Webex Connect, Cisco’s powerful enterprise-grade communications platform. Whether you’re exploring automation, customer engagement, or streamlined communication across multiple channels, this live training shows you how Webex Connect delivers.   What you’ll learn: What is Webex Connect how does it work? A walkthrough of its core features and tools (flow builder, proactive journey, webhook, event scheduler) Real-world use cases showing how businesses are leveraging the platform A live demo

By Mike Keutzer | 55 Min Video You will learn how to create a custom analyzer report and embed it into the agent/supervisor desktops by modifying the desktop layout JSON file. Desktop Layout Overview Teams, personas, CC Desktop, .json layout overview Personalize Desktop Layout Custom header/logo, Webex Chat, Screen Pop Add Reporting Widgets to Desktop Layout iFrame Widgets, Single/Multiple reports per page Watch more videos like this on our YouTube Channel.    Focus and Objectives Guides administrators through tailoring Webex Contact

By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound call into the Webex Contact Center including Dialed Numbers, Entry Points, Queues, Routing Strategies, and Call Flows. We’ll review how an activity is used in a flow and distinguish Main Flows from Event Flows.   Watch more videos like this on our YouTube Channel.  Entry Configuration Explains setting up Dialed Numbers, Entry Points, and Queues. Differentiates Main Flow (the core routing