At Sunset Learning Institute, we offer exclusive Webex Contact Center training for all levels. Whether you’re a beginner or an advanced user, our training ensures a seamless and effective use of Webex Contact Center tools. Join us to enhance your team’s efficiency, improve customer experiences, and drive success in today’s dynamic communication landscape.
All Sunset Learning dates are guaranteed to run!
| Course Acronym | Course Name | Technology |
| AWXCC | Administering Webex Contact Center (AWXCC) | Webex Contact Center (Cloud) Cisco, Cisco Class Promotion, Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud) |
| AWXCCE | Administering Webex Contact Center Enterprise (AWXCCE) | Webex Contact Center (Cloud) Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud) |
| CLWXCALL | The Essentials of Webex Calling (CLWXCALL) | Cisco Collaboration Courses Cisco Class Promotion, Cisco Collaboration Courses, Webex Contact Center (Cloud) |
| WXCCA | Webex Contact Center Advanced (WXCCA) | Webex Contact Center (Cloud) Cisco, Cisco Class Promotion, Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud) |
By Mark Wilson | 60 Min Video Webex Contact Center has rolled out important updates that directly impact how queues are managed and optimized. In this video, Sunset Learning instructor Mark Wilson breaks down the latest changes, explains what they mean for your contact center, and shares practical tips to
By Mike Keutzer | 60 Min Video Watch as we dive into Webex Connect, Cisco’s powerful enterprise-grade communications platform. Whether you’re exploring automation, customer engagement, or streamlined communication across multiple channels, this live training shows you how Webex Connect delivers. What you’ll learn: What is Webex Connect how does
By Mike Keutzer | 55 Min Video You will learn how to create a custom analyzer report and embed it into the agent/supervisor desktops by modifying the desktop layout JSON file. Desktop Layout Overview Teams, personas, CC Desktop, .json layout overview Personalize Desktop Layout Custom header/logo, Webex Chat, Screen Pop
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