| Course Acronym | Course Name | Technology |
| ACCXSL | Advanced Contact Center Express Scripting Labs (ACCXSL) | Cisco Contact Center Courses Cisco, Cisco Contact Center Courses, Sunset Learning Exclusives, Unified Contact Center Express (UCCX) |
| CCEFIN | Finesse Operations for Cisco Contact Center (CCEFIN) - 3 Days | Contact Center Enterprise Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Contact Center Enterprise, PCCE, UCCE, Unified Contact Center Express (UCCX) |
| UCCXD | Deploying Cisco Unified Contact Center Express (UCCXD) | Unified Contact Center Express (UCCX) Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Sunset Learning Exclusives, Unified Contact Center Express (UCCX) |
By Bruce Wilkinson | 60 Min Video Cisco Contact Center Express (CCX) Reporting for your team can be overwhelming. But we’ve got great news – we’ve developed a program that finally fits everyone’s needs. In this recorded webinar, we cover the four pillars of CCX Reporting: Navigating the product Understanding
By Bruce Wilkinson | 55 Min Video While many might describe UCCX V12 as ‘Same candy – different wrapper’ there are nonetheless some hidden gems that make this release well worth the upgrade. You’ll notice upgrades to the finesse desktop and some added configuration features and CUIC reports. All this
By Marty Griffin | 1 Min Read | 35 Min Video | Technical Level: Beginner In this video, Sunset Learning Institute Instructor Marty Griffin introduces an easy-to-use recording tool for Cisco Unified Contact Center Express Applications. As a part of the tutorial, Marty Griffin included the Record Prompts used in
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