| Course Acronym | Course Name | Technology |
| CCEFIN | Finesse Operations for Cisco Contact Center (CCEFIN) - 3 Days | Contact Center Enterprise Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Contact Center Enterprise, PCCE, UCCE, Unified Contact Center Express (UCCX) |
By Mike Keutzer | 34 Min Video Join Mike in a quick session on Custom Function, as seen in the Formula Editor of CCE Script Editor. We’ll show you the basics in a live demo. After watching this video, you will be able to create and use a Custom Function.
By Mike Keutzer | 43 Min Video Knowing how to pull log files from key CCE components is half the battle in troubleshooting. This session will explore a few of the tools which can be used to pull CCE log files including the Diagnostic Framework Portico, Analysis Manager (RTMT), dump
By Bruce Wilkinson | 43 Min Video | Technical Level: Intermediate This video discusses the software and system requirements necessary to begin a PCCE installation procedure. The deployment goal is to get a functional PCCE environment installed and operational. After watching this session, attendees will be able to identify PCCE
Empowering customers
to improve performance.
Corporate Headquarters
12120 Sunset Hills Road
Suite 100
Reston, VA 20190
© 2025 All Rights Reserved.
Learn AI core concepts, earn a certification badge, and boost your career in just 4 hours. Sign up before July 31st to get this class absolutely free!