By John Meersma | 60 Min Video

Learn the secrets of efficient SIP troubleshooting! Explore cutting-edge techniques using Wireshark for capturing and filtering SIP calls. Discover how ChatGPT AI can enhance your understanding and problem-solving capabilities, and learn to utilize the latest CUCM version 15 RTMT tool for real-time SIP call tracing. This session is tailored for network administrators, collaboration engineers, Cisco system engineers, and IT professionals dedicated to deploying, managing, and troubleshooting Cisco collaboration solutions. Gain hands-on experience and expert insights to elevate your troubleshooting skills.

Session Objectives:

• Master Wireshark for detailed SIP call analysis and troubleshooting.
• Leverage ChatGPT AI for deeper insights and solutions to SIP call issues.
• Utilize CUCM version 15 RTMT for efficient real-time SIP call monitoring and tracing.

Challenges Addressed:

• Effectively capturing and analyzing SIP calls.
• Advanced tools and methods for resolving SIP call issues.
• Real-time SIP call monitoring and tracing with CUCM RTMT.

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Tool Integration

• Using Wireshark for SIP trace capture and advanced filtering.
• Automating SIP anomaly detection with AI-powered heuristics.
• RTMT (Real-Time Monitoring Tool) for ongoing health checks on call quality and jitter.

Optimization Tactics

• SIP header tweaks (e.g., RFC compliance, timers).
• Auto-remediation scripts generated by AI modules.
• Creating dashboards for real-time SIP QoS monitoring.

Instructor Bio:

John Meersma has nearly twenty years of experience working in the IT industry. His areas of focus are Collaboration; voice, video, and SIP, in addition to routing and switching. John has put his enthusiasm for data networking and his love of working with people to work as an instructor. Over the past two decades, he has taught a wide variety of IT courses to diverse audiences.

John’s past employment includes monitoring the global WAN for a large pharmaceutical company, spending over five years as a university professor of Cisco and Microsoft curriculum, training engineers for Fortune 50 companies, and independent consultation for small and mid-sized organizations. John has also created and delivered custom courses for Dell Computers. He was also co-owner of an IT consulting firm serving non-profit organizations throughout southwest Michigan. He designed and implemented secure data storage solutions for local hospitals and installed Voice over IP infrastructure for area school districts.