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Learning For You & Your Customers
Empower your Customer Experience Practice with the right Webex training. Get your people ready to meet the needs of your customers and get your customers using, adopting and renewing their Webex Customer Experience products and services.
You can see our learning options for Webex Customer Experience in the table below. Click on the links for course details, schedules and booking.
Remember to attach Customer Enablement courses to all of your deals as standard and consider the Optimization and Adoption options for your projects. You can resell all starred (*) courses to your customers to drive adoption, increase customer satisfaction and maximize your margins.
| AUDIENCE | Webex CC | Webex AI Agent | Webex Connect | Webex CCE/UCCE | Webex Calling | Availability |
|---|---|---|---|---|---|---|
| PARTNER CERTIFICATION for you and your team | Webex Contact Center Partner Specialization See Course & Book Now | Webex AI Agent Recommended Certification See Course & Book Now | Webex Connect Recommended Certification See Course & Book Now | Webex CCE & UCCE Recommended Certifications UCCE Training Webex CCE Training | Webex Calling Recommended Certification See Course & Book Now | Scheduled Courses |
| CUSTOMER ENABLEMENT for re-sale to your customers | Webex Contact Center* Administration See Course & Get Quote | Webex AI Agent* Administration See Course & Get Quote | Webex Connect* Administration See Course & Get Quote | Webex CCE* Administration See Course & Get Quote | Webex Calling* Administration See Course & Get Quote | Scheduled Courses |
| ADOPTION for customer end-users | Webex Contact Center* Agent/Supervisor See Training | Webex Suite / Webex Devices* End-User/Admin See Training | Webex Calling* End-User/Admin See Training | Customized Learning | ||
| OPTIMIZATION specific education for your business | Webex Contact Center* Advanced See Course | Sales Training, Demos, Reporting, Advanced Training, Custom Bootcamps, and More Available for all Webex Customer Experience products | Customized Learning | |||
Partner Training
SLI provides the official Cisco Webex Contact Center Specialization (Expert Certification) training and exam administration.
Training Options
cUSTOMER tRAINING
SLI can customize training for customers for any specific deployment scenario. Core training options include WxCC Administration for Day 2 support and agent/supervisor training.
Training Options
Recorded Contact Center Tech Talks
Do you have a topic request for an upcoming Tech Talk Webinar? We would love to hear it!
Please submit your ideas here