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Empower your team and your customers with the right Webex training. This table highlights key product areas and flexible delivery options, making it easy for you to find courses that drive adoption, boost expertise, and maximize impact.
| AUDIENCE | Webex CC | Webex AI Agent | Webex Connect | Webex CCE/UCCE | Availability |
|---|---|---|---|---|---|
| PARTNER CERTIFICATION for you and your team | Webex Contact Center Partner Specialization See Course | Webex AI Agent Recommended Certification See Course | Webex Connect Recommended Certification See Course | Webex CCE/UCCE Recommended Certifications UCCE Training Webex CCE Training | Scheduled Courses |
| CUSTOMER ENABLEMENT for re-sale to your customers | Webex Contact Center Administration See Course | Webex AI Agent Administration See Course | Webex Connect Administration Coming Soon | Webex CCE Administration See Course | Scheduled Courses |
| OPTIMIZATION specific education for your business | Webex Contact Center Advanced See Course | Sales Training, Demos, Reporting, Advanced Training, Custom Bootcamps, and More Available for all Webex Contact Center Products | Customized Learning | ||
| ADOPTION for customer end-users | Webex Contact Center Agent/Supervisor See Training | Webex Suite End-User/Admin See Training | Webex Devices End-User/Admin See Training | Customized Learning | |
Partner Training
SLI provides the official Cisco Webex Contact Center Specialization (Expert Certification) training and exam administration.
Training Options
cUSTOMER tRAINING
SLI can customize training for customers for any specific deployment scenario. Core training options include WxCC Administration for Day 2 support and agent/supervisor training.
Training Options
Recorded Contact Center Tech Talks
Do you have a topic request for an upcoming Tech Talk Webinar? We would love to hear it!
Please submit your ideas here