Tech Talk Webinars
SLI hosts a series of virtual, interactive sessions for customers, instructors & SME’s to engage on a variety of topics, driven by our members. Sessions are recorded and archived for future viewing within the NEXT Learning Community.
Session Types: New Featured Topics, Exam Prep & Guidance, Lab Demos, How-To Videos, Product Comparisons, etc.
New Sessions Coming Soon
Tech Talks Coming Up in 2022…
Webex Contact Center – June 2022
Arista – July 2022
Have an idea for a Tech Talk Webinar topic? We'd love to hear it!
See What Tech Talk Topics Are Available in the NEXT Community Today...
Interested in watching these recorded Tech Talk Webinars?
How to Solve Every IP Subnetting Question with 3 Shortcuts
Advanced Routing Options
Security: DAI & DHCP Snooping
How to Configure, Verify and Troubleshoot a Router on a Stick
Wireless into Wired: Infrastructure Configuration to Support Wireless
How to Configure, Verify and Troubleshoot Single Area and Multi-Area OSPFv3 or IPv6
Static OSPF IPv6 Routing
Static & EIGRP Routing
Campus Network Architecture
Inter-VLAN Routing
What is SD-WAN?
Overview of Cisco SD-WAN Licensing
Overview of ENSDW Course
Mobility Express**
5G vs NB IoT Service Provider**
Meraki Licensing**
Application Aware Routing Lab
LISP in an SD-Access Environment
SD-Access in a Campus Environment
VXLANs in an SD Access Environment
Interpreting the Link-State Database in OSPF
ROUTE Exam Prep**
SWITCH Exam Prep**
Configuring HSRP
New in Call Manager 12.x
Understanding Spanning Tree Protocol
Cisco CCNP Enterprise Certification Overview
NAT & PAT
Explaining Wireless Fundamentals
Introducing Architectures and Virtualization
Examining the Security Threat Landscape
Implementing Threat Defense Technologies
CCNA Exam Prep
ENC9K Delta Session**
SDWAN Introduction**
DNA Center Fundamentals
Software-Defined Access Fundamentals
Wireless Fundamentals for your Work from Home Network
Understanding your Wireless Device Capabilities
What are the Risks to your Wireless Network?
MPLS Layer 3 VPN
Interpreting the Link State Database in OSPF
Special Area types in OPSPF
BGP Attributes and How They Are Used
BGP Configuration
Troubleshooting BGP
Understanding Cisco Access Point Power Settings
Configuring BGP Community Strings to Influence Routing**
Using BGP Community Strings to influence Routing
**Delta Topics that aren’t covered in any ILT classes!
Native CUCM Emergency Dialing**
What’s New in v12.0!?**
Using Wireshark to troubleshoot SIP**
Using the jabber-config.xml Generator**
Uses for Self-Service User ID**
Globalization Call Routing Explained (E.164 Dialing)**
New SIPTO v11.6 Class: Overview of Upgrades
Phone Boot Process
Phone Migration Utility in v12**
Phone Firmware Upgrade Options**
Unity Connection Tools**
TranslatorX Deep Dive**
Setting Up and Retrieving Trace Files in CUCM and RTMT**
CCNA Collaboration Exam Prep
Using Trace Files to Troubleshoot CUCM Media Resource Allocation**
Configuring Cisco TelePresence Solution**
Configuring CUCM and CUBE to Support SIP URI Dialing**
Call Hunting/Native Call Queuing
Extension Mobility
WXCC Call Flows**
WXCC Demo**
What is Session Border Controller (CUBE) and How Does It Work?**
Managing Unity Connection Users
Using POSTMAN w/ REST APIs to Automate WebEx Teams Task**
Webex Calling
Scripting a Basic Helpdesk Application in UCCX
Implementing Expected Wait Time/Position in Queue UCCX
Enabling PIN Synchronization between CUCM CUxN
Encryption Concepts for Cisco Collaboration**
Certificates in Cisco Collaboration**
Certificate Management in Cisco Collaboration**
ICE, STUN, and TURN Overview**
CUCME (Cisco Unified Communications Manager Express) Basics
CUCME (Cisco Unified Communications Manager Express) Features
CUCME (Cisco Unified Communications Manager Express) Conferencing and Transcoding
Introduction to Cisco Meeting Server
Introduction to QoS for Collaboration
Calculating DSCP Values
Troubleshooting Collaboration – DNA & Route Plan Report
Troubleshooting MRA Registration using Expressway Logs
Calculating DSCP Values
Introduction to QoS for Collaboration
Troubleshooting Collaboration with the CUCM Dialed Number Analyzer (DNA) and Route Plan Report
Troubleshooting MRA Registration using Expressway Logs
REGEX Expressions in Cisco Expressway
**Delta Topics that aren’t covered in any ILT classes!
Cisco Security Everywhere
Cisco TrustSec
Cisco Rapid Threat Containment**
Cisco Security SLI Portfolio Overview**
Stealthwatch Demo**
Security within SD-WAN
What is Cisco Umbrella?**
Difference between Cisco Security vs Cyber Security Courses**
Cisco’s Updated Security Training Guide**
Basic Cisco ASA Troubleshooting**
Quantum Computing and Security**
ASA Certificate Setup for AnyConnect VPN
Implementing and Operating Cisco Security Core Technologies (SCOR) Exam Preparation
Next-Generation Firewall**
Firepower 200
SISE 3.0 Feature Exploration**
What’s New in SISE v3.0?
**Delta Topics that aren’t covered in any ILT classes!
Cisco DNA Assurance Overview**
Cisco DNA Center Overview**
Advanced Data Center Networking and Layer 3
Cisco Data Center Network Virtualization
Cisco Unified Computing System
Cisco Data Center Automation and Orchestration
SAN Storage Implementation for Cisco Unified Computing System
Security, Operations and Maintenance for Cisco Unified Computing System
Data Center Infrastructure Storage Services
FCoE Unified Fabric
ACI Overview, Access Policies, Logical Constructs, Codes & Delta Releases**
Configure Logical Device Separation – Virtual Device Context
Configure Logical Device Separation – Managing VDCs
Configure Logical Device Separation – Virtual Routing
Troubleshooting VLANs and Private VLANs
Troubleshooting Port Channels and Virtual PortChannels
Configuring Logical Device Separation – Virtual Device Context
Configuring Logical Device Separation – Managing VDCs
Configuring Logical Device Separation – Virtual Routing and Forwarding
Troubleshooting VLANs and Private VLANs
Troubleshooting Port Channels and Virtual Port Channels
Troubleshooting Cisco FabricPath
Troubleshooting Cisco Overlay Transport Virtualization (OTV)
Cisco HyperFlex Systems
Cisco Application Centric in Infrastructure (ACI) Anywhere
Migrating Exisiting Networks to ACI
Cloud ACI with Microsoft Azure**
Cisco UCS Director**
Intersight Basics**
Cisco ACI Multi-Site**
OTV (Overlay, Transport, Virtualization)
ACI in the AWS Cloud
UCSX with Intersight – The Future of Compute
**Delta Topics that aren’t covered in any ILT classes!
Exploring CUIC Stock Reports
Virtualized Voice Browser (VVB) Configuration
Understanding Variables – Advanced
Finesse Administration – Advanced
Cisco ECE
Call Flows & Scripting for UCCX – Advanced
VVB Configuration
CJP Course (Customer Journey)
V12 New Features
Navigating the CJP Service Provider Portal
Navigating the CJP Tenant Portal
CJP Profiles
CJP Tenant Users
CJP Sites and Teams
CJP Entry Points and Queues
CJP Control Scripts and Audio Resources
CJP Routing Strategies for Entry Points
Navigating the CJP Routing Strategies for Queues
CJP DN to Entry Point Mapping (and testing a call)
Importing CCE Objects into ECE
Navigating the ECE System and Business Partition Consoles
ECE Queues
Configuring Agents
Agent Desk Settings
Dialed Numbers and Call Types
Agent Phone Enablement
ICM Bulk Import (Dial Numbers)
Network VRU Scripts
Supervisor Agent
Using Bucket Intervals
Miscellaneous Tools
Router Log Viewer
UCCE Service Control
Feature Control Sets and Users
Agent Transfers
Diagnostic Framework
ICM Dial Plan
ICM Bulk Import (Call Types)
Add Agent Teams to UCCE
ICM Bulk Insert (Skill Groups)
ICM Bulk Insert (Network VRU Scripts)
ICM Bulk Insert (Agents)
Outbound Option
Courtesy Call Back
Peripheral Gateway Configuration
VRU Peripheral Gateway Configuration
Managing Finesse Call Variable Layouts
Reason Codes
Phone Books
Script Editor Basics
Implementing RONA
Using Admin Scripts to Manage Out of Hours Contingencies
Using the IF Node in Script Editor
Using the SET Node in Script Editor
Using the CLID Node in Script Editor
Built-in Functions
Precision Queues
Attributes and Agent Management
UCCX Telephony and Media Provisioning
UCCX Scripting: The Menu Step
UCCX Scripting: Loops and Counters
UCCX Scripting: Business Hour Contingencies
UCCX Scripting: Building a Perpetual Calendar
UCCX Scripting: The Switch Step
UCCX Scripting: Database Access
UCCX Scripting: Using Subflows
UCCX Scripting: Accessing an XML Document
UCCX: Adding Agent Resources
UCCX: Agent Configuration Support
UCCX Scripting: Queuing with the Select Resource Step
UCCX Scripting: On Exception Step
Review of PCCE R12 Admin Interface
UCCEIS Exam Prep
ECE Mythbusters
CUIC V12.5 Administration
V12 Finesse Agent Desktop
Skills Groups & Precision Queues
CUSP Configuration
PCCE Overview
Dial Numbers, Call Types & Reporting Touchpoints
Cisco UCCE Outbound Option Installation
Outbound Option Installation & Configuration
UCCX Finesse Deep Dive
UCCX Premium Applications Deep Dive
Accessing Databases for UCCX
Configuring Finesse Web Chat and Agent Email for UCCX
Finesse with Express
ECE Delta Discussion
Understanding UCCE Variables
Call Flow Analysis
How to Kick off a Call Studio Studio Application from ICM Script
SLI’s *NEW* ECE Course (ICCE)
Outbound Option Installation
Outbound Option Configuration
Profiles and Users with CJP
CJP Sites and Teams
What is CJP?
What’s New in v12 UCCE?
CVPDS Part 1& 2 Overview with Janine Graves
UCCED Exam Prep
Finesse Administration in PCCE R12
Using Bulk Import in PCCE R12
Enterprise Chat and Email (ECE)
Keytool Overview
In Preparation of SPOG (12.5)
Adding a New Site to PCCE (12.5)
PCCE Software Preparation
PCCE Integration Wizard
Adding a PCCE Site
PCCE Dial Plan
Collecting CCE Log Files
ECE Navigation via the Single Pane Of Glass (SPOG)
Implementing Business Hours in PCCE
Implementing Departments for PCCE/ECE
CCE Custom Functions
Implementing CA signed certs for CCE Diagnostic Framework
CCE 12.6 Security Certificate Considerations
UCCX CUIC Reporting
UCCX Calendar Management