How to Solve Every IP Subnetting Question with 3 Shortcuts
Advanced Routing Options
Security: DAI & DHCP Snooping
How to Configure, Verify and Troubleshoot a Router on a Stick
Wireless into Wired:Infrastructure Configuration to Support Wireless
How to Configure, Verify and Troubleshoot Single Area and Multi-Area OSPFv3 or IPv6
Static OSPF IPv6 Routing
Static & EIGRP Routing
Campus Network Architecture
Inter-VLAN Routing
What is SD-WAN?
Overview of Cisco SD-WAN Licensing
Overview of ENSDW Course
Mobility Express**
5G vs NB IoT Service Provider**
Meraki Licensing**
Application Aware Routing Lab
LISP in an SD-Access Environment
SD-Access in a Campus Environment
VXLANs in an SD Access Environment
Interpreting the Link-State Database in OSPF
ROUTE Exam Prep**
SWITCH Exam Prep**
Configuring HSRP
New in Call Manager 12.x
Understanding Spanning Tree Protocol
Cisco CCNP Enterprise Certification Overview
NAT & PAT

**Delta Topics that aren’t covered in any ILT classes!

Native CUCM Emergency Dialing**
What’s New in v12.0!?**
Using Wireshark to troubleshoot SIP**
Using the jabber-config.xml Generator**
Uses for Self-Service User ID**
Globalization Call Routing Explained (E.164 Dialing)**New SIPTO v11.6 Class: Overview of Upgrades
Phone Boot Process
Phone Migration Utility in v12**
Phone Firmware Upgrade Options**
Unity Connection Tools**
TranslatorX Deep Dive**
Setting Up and Retrieving Trace Files in CUCM and RTMT**
CCNA Collaboration Exam Prep
Using Trace Files to Troubleshoot CUCM Media Resource Allocation**
Configuring Cisco TelePresence Solution**
Configuring CUCM and CUBE to Support SIP URI Dialing**
Call Hunting/Native Call Queuing
Extension Mobility
WXCC Call Flows**
WXCC Demo**

**Delta Topics that aren’t covered in any ILT classes!

Cisco Security Everywhere
Cisco TrustSec
Cisco Rapid Threat Containment**
Cisco Security SLI Portfolio Overview**
Stealthwatch Demo**
Security within SD-WAN
What is Cisco Umbrella?**
Difference between Cisco Security vs Cyber Security Courses**
Cisco’s Updated Security Training Guide**
Basic Cisco ASA Troubleshooting**
Quantum Computing and Security**

**Delta Topics that aren’t covered in any ILT classes!

Cisco DNA Assurance Overview**
Cisco DNA Center Overview**
Advanced Data Center Networking and Layer 3
Cisco Data Center Network Virtualization
Cisco Unified Computing System
Cisco Data Center Automation and Orchestration
SAN Storage Implementation for Cisco Unified Computing System
Security, Operations and Maintenance for Cisco Unified Computing System
Data Center Infrastructure Storage Services
FCoE Unified Fabric
ACI Overview, Access Policies, Logical Constructs, Codes & Delta Releases**
Configure Logical Device Separation – Virtual Device Context
Configure Logical Device Separation – Managing VDCs
Configure Logical Device Separation – Virtual Routing
Troubleshooting VLANs and Private VLANs
Troubleshooting Port Channels and Virtual PortChannels
Configuring Logical Device Separation – Virtual Device Context
Configuring Logical Device Separation – Managing VDCs
Configuring Logical Device Separation – Virtual Routing and Forwarding
Troubleshooting VLANs and Private VLANs
Troubleshooting Port Channels and Virtual Port Channels
Troubleshooting Cisco FabricPath
Troubleshooting Cisco Overlay Transport Virtualization (OTV)
Cisco HyperFlex Systems
Cisco Application Centric in Infrastructure (ACI) Anywhere
Migrating Exisiting Networks to ACI

**Delta Topics that aren’t covered in any ILT classes!

Exploring CUIC Stock Reports
Virtualized Voice Browser (VVB) Configuration
Understanding Variables – Advanced
Finesse Administration – Advanced
Cisco ECE
Call Flows & Scripting for UCCX – Advanced
VVB Configuration
CJP Course (Customer Journey)
V12 New Features
Navigating the CJP Service Provider Portal
Navigating the CJP Tenant Portal
CJP Profiles
CJP Tenant Users
CJP Sites and Teams
CJP Entry Points and Queues
CJP Control Scripts and Audio Resources
CJP Routing Strategies for Entry Points
Navigating the CJP Routing Strategies for Queues
CJP DN to Entry Point Mapping (and testing a call)
Importing CCE Objects into ECE
Navigating the ECE System and Business Partition Consoles
ECE Queues
Configuring Agents
Agent Desk Settings
Dialed Numbers and Call Types
Agent Phone Enablement
ICM Bulk Import (Dial Numbers)
Network VRU Scripts
Supervisor Agent
Using Bucket Intervals
Miscellaneous Tools
Router Log Viewer
UCCE Service Control
Feature Control Sets and Users
Agent Transfers
Diagnostic Framework
ICM Dial Plan
ICM Bulk Import (Call Types)
Add Agent Teams to UCCE
ICM Bulk Insert (Skill Groups)
ICM Bulk Insert (Network VRU Scripts)
ICM Bulk Insert (Agents)
Outbound Option
Courtesy Call Back
Peripheral Gateway Configuration
VRU Peripheral Gateway Configuration
Managing Finesse Call Variable Layouts
Reason Codes
Phone Books
Script Editor Basics
Implementing RONA
Using Admin Scripts to Manage Out of Hours Contingencies
Using the IF Node in Script Editor
Using the SET Node in Script Editor
Using the CLID Node in Script Editor
Built-in Functions
Precision Queues
Attributes and Agent Management
UCCX Telephony and Media Provisioning
UCCX Scripting: The Menu Step
UCCX Scripting: Loops and Counters
UCCX Scripting: Business Hour Contingencies
UCCX Scripting: Building a Perpetual Calendar
UCCX Scripting: The Switch Step
UCCX Scripting: Database Access
UCCX Scripting: Using Subflows
UCCX Scripting: Accessing an XML Document
UCCX: Adding Agent Resources
UCCX: Agent Configuration Support
UCCX Scripting: Queuing with the Select Resource Step
UCCX Scripting: On Exception Step
Review of PCCE R12 Admin Interface
UCCEIS Exam Prep
ECE Mythbusters
CUIC V12.5 Administration
V12 Finesse Agent Desktop
Skills Groups & Precision Queues
CUSP Configuration
PCCE Overview
Dial Numbers, Call Types & Reporting Touchpoints
Cisco UCCE Outbound Option Installation
Outbound Option Installation & Configuration
UCCX Finesse Deep Dive
UCCX Premium Applications Deep Dive
Accessing Databases for UCCX
Configuring Finesse Web Chat and Agent Email for UCCX
Finesse with Express
ECE Delta Discussion
Understanding UCCE Variables
Call Flow Analysis
How to Kick off a Call Studio Studio Application from ICM Script
SLI’s *NEW* ECE Course (ICCE)
Outbound Option Installation
Outbound Option Configuration
Profiles and Users with CJP
CJP Sites and Teams
What is CJP?
What’s New in v12 UCCE?
CVPDS Part 1& 2 Overview with Janine Graves
UCCED Exam Prep
Finesse Administration in PCCE R12
Using Bulk Import in PCCE R12
Enterprise Chat and Email (ECE)

Routing Instances & Policies
SRX Zones & Security Policies
BGP Communities and Uses
SRX Policies and NAT
Virtual Chassis, Mixed Virtual Chassis & Virtual Chassis Fabric
MC-LAG and Junos Fusion
IP Fabric Concepts, Routing Details and Configuration Steps
EVPN Concepts, Routing Details and Configuration Steps
Juniper SRX IPSEC Options
Juniper SRX UTM, IDP, AppSecure
SRX Chassis Cluster
SLL Proxy and User Authentication
EX Product Overview**
QFX Product Overview**
BFD-Bidirectional Forwarding Detection**
Routing Protocols Security and MAC Security
BGP Next Hop Behavior**
OSPF and ISIS Comparison – BGP Policies**
Traffic Load Balancing in Junos

**Delta Topics that aren’t covered in any ILT classes!