Tech Talk Webinars

Cisco Contact Center (June 22-23)

Collecting CCE Log Files

Knowing how to pull log files from key CCE components is half the battle in troubleshooting. This session will explore a few of the tools which can be used to pull CCE log files including the Diagnostic Framework Portico, Analysis Manager (RTMT), dumplog, and the log collection tool in the SPOG. After attending this session, you will be able to use your favorite tool to gather log files.

June 22 – 9:00am – 10:00am MST – Register

ECE Navigation via the Single Pane Of Glass (SPOG)

If you’re new to ECE navigation via the SPOG, you should attend this session. Give us an hour now, we’ll save you at least 2 in the future! After attending this session, you will be able to navigate ECE via the PCCE Single Pane Of Glass (SPOG).

June 22 – 1:00pm – 2:00pm MST – Register

Implementing Business Hours in PCCE

In this session, we will teach you how to take advantage of the new Business Hours feature in PCCE 12. After attending this session, you will be able to configure and utilize PCCE Business Hours.

June 23 – 10:00am – 11:00am MST – Register

Implementing Departments for PCCE/ECE

In this session, we’ll look at whether implementing Departments in PCCE/ECE is a good fit for your organization, including potential challenges. After attending this session, you will be able to evaluate whether PCCE/ECE Departments are right for you.