By John Meersma | 60 Min Video

This session explores how AI tools like ChatGPT can simplify and accelerate the work of Cisco Collaboration admins. You’ll see practical examples of using AI to learn SIP call flow and headers, troubleshoot CUCM/CUBE/Webex Calling issues, and build configurations and automation scripts. Whether you’re decoding SIP debugs or generating dial-peers and playbooks, this video shows how AI makes your job easier—from SIP to Script.

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Instructor Bio:

John Meersma has nearly twenty years of experience working in the IT industry. His focus areas are Collaboration, voice, video, and SIP, in addition to routing and switching. John has put his enthusiasm for data networking and his love of working with people to work as an instructor. Over the past two decades, he has taught various IT courses to diverse audiences.

John’s past employment includes monitoring the global WAN for a large pharmaceutical company, spending over five years as a university professor of Cisco and Microsoft curriculum, training engineers for Fortune 50 companies, and independent consultation for small and mid-sized organizations. John has also created and delivered custom courses for Dell Computers. He was also co-owner of an IT consulting firm serving non-profit organizations throughout southwest Michigan. He designed and implemented secure data storage solutions for local hospitals and installed Voice over IP infrastructure for area school districts.