The focus of this course is implementation of the ’Dial Plan’ across the Voice Gateway and CUCM environment. Emphasis will be placed on Call Routing within the UC environment. This course is a lab-based course with lots of hands-on time spent working on the equipment; our goal is to make you a better administrator by making you a better engineer.
The first day will examine and configure Unified Communications Manager. The next several days will be spent configuring the basic infrastructure of a telephony environment including Voice Gateways, Session Border Controllers, SIP Proxy Server, and Unified Communications Manager. By mid-week, students will have basic Inbound/Outbound dialing functionality configured for back-office users. The final days of this course will cover additional Dial-Plan related items including; Number translation (Translation Rules, Patterns), Telephony Class of Service (CSS/Partitions). Along the way, we’ll install and use some of the support utilities used within the environment including the Dialed Number Analyzer (DNA) and the Real-Time Monitoring Tool (RTMT). By the end of this one-week class, the student will be better prepared to support the basic telephony environment used in most Collaboration environments.
VFCC is also an excellent pre-requisite to attending an advanced Contact Center Course (UCCX, DUCCE, and AUCCE 1 & 2, etc.). Students will be better prepared for advanced courses by taking VFCC and will learn more during their time in the advanced Contact Center courses if they first attend a VFCC course or have equivalent experience. This course will address the fundamentals of the Cisco Voice infrastructure including; Voice Gateways, Cisco Unified Communications Manager (CUCM) as well as the Call Signaling protocols and components used between these components (TDM, SIP, H.323, MGCP). The components and protocols discussed in this course are common to both the Contact Center Express and Enterprise environments. The goal of this course is to focus on the myriad of Trunk and Line side connections which will be used in the Contact Center environment – Express or Enterprise.
A year-long neXT membership which includes 365 days of…
- Access to exclusive tech talk webinars covering content not found in the classroom
- Sessions include: Delta & New Featured Topics, Open Q&A Workshops, Exam Prep & Guidance, Lab Demos
- Technical discussion boards to interact with instructors and other members
- Goal-based learning paths built to accomplish a specific end goal
- Learning paths may include videos, blogs, quizzes, exam prep questions, and more
- Get content and recordings from the entire technology stack, not just this class!
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