VMware vSphere: Troubleshooting Workshop (vSphere TW)

Course Overview

This five-day, hands-on training workshop provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere© 6.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere© Web Client, VMware vRealize© Log lnsight, and other tools to analyze and solve problems.

Target Audience

  • System administrators
  • System integrators

Prerequisites

This course requires completion of one of the following prerequisites:

  • VMware Certified Professional 6.5 - Data Center Virtualization (VCP6.5-DCV) 
  • VMware vSphere: Fast Track [V6.5]
  • VMware vSphere: Install, Configure, Manage [V6.5]
  • Equivalent knowledge and administration experience with ESXi and vCenter Server
Experience in working with a command-line interface is highly recommended, as is completion of VMware vSphere: Optimize and Scale [V6.5].
 

Course Objectives

By the end of the course, you should be able to meet the following objectives:

  • Use vSphere Web Client, the command-line interface, and logs to diagnose and resolve problems in the vSphere environment
  • Introduce troubleshooting principles and procedures
  • Troubleshoot networking problems and recover from these problems
  • Analyze storage failure scenarios and resolve the problems 
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere©_ High Availability problems and provide solutions
  • Troubleshoot problems related to virtual machine migration (VMware vSphere©_ vMotion©_) and improve resource use (VMware vSphere©_ Distributed Resource Scheduler)
  • Troubleshoot VMware vCenter Server©_ problems
  • Identify VMware ESXi host problems, analyze failure scenarios, and correct them
  • Troubleshoot faulty virtual machines, including installation problems, snapshot problems, connection problems, and more

Course Outline

1. Course Introduction

  • Introductions and course logistics
  • Course objectives
  • Describe the content of this course
  • Gain a complete picture of the VMware certification system
  • Familiarize yourself with the benefits of the VMware Education Learning Zone
  • Identify additional resources
2. Introduction to Troubleshooting
  • Identify the effects of a system problem
  • Define the scope of troubleshooting
  • Use a structured approach
  • Understand the principles of troubleshooting
  • Follow a logical troubleshooting procedure
  • Examine examples of troubleshooting
3. Troubleshooting Tools
  • Use command-line tools to identify and troubleshoot problems
  • Use VMware vSphere©_ Management Assistant
  • Find and interpret important log files
  • Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis

4. Networking
  • Identify the symptoms of network-related problems
  • Analyze and resolve standard switch and distributed switch problems
  • Analyze virtual machine connectivity problems and fix them
  • Examine common management network connectivity problems and restore configurations
  • Identify and prevent potential problems
5. Storage
  • Troubleshoot storage (iSCSI, NFS, VMware vSphere©_ VMFS, VMware vSAN, and VMware vSphere©_ Virtual Volumes) connectivity problems 
  • Analyze storage-related logs
  • Analyze hardware malfunction and software misconfiguration scenarios 
  • Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
  • Analyze possible causes, recover from the faulty conditions, and restore storage visibility
6. vSphere Clusters
  • Identify and recover from problems related to vSphere HA
  • Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations 
  • Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
  • Examine vSphere cluster failure scenarios and possible solutions
7. Virtual Machines
  • Analyze and resolve common virtual machine snapshot problems 
  • Identify possible causes and resolve virtual machine power-on problems
  • Troubleshoot virtual machine connection state problems
  • Resolve problems seen during VMware Tools installations
  • Examine failure scenarios and provide solutions
8.vCenter Server and ESXi
  • Understand the vCenter Server and VMware Platform Services Controller architecture in vSphere 6.x
  • Identify and resolve authentication problems
  • Troubleshoot VMware Certificate Authority and certificate problems
  • Analyze and fix problems with vCenter Server services 
  • Analyze and fix vCenter Server database problems
  • Identify VMware vCenter Server©_ High Availability problems
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems

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