Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Exclusive Content Included With This Course:​
Native CUCM Emergency Dialing
Exclusive Content Included With This Course:​
Using Wireshark To Troubleshoot SIP
Exclusive Content Included With This Course:​
Using the Jabber-Config.xml Generator
Exclusive Content Included With This Course:​
Uses for Self-Service User ID
Exclusive Content Included With This Course:​
Phone Boot Process
Exclusive Content Included With This Course:​
Globalization Call Routing Explained (E.164 Dialing)
Exclusive Content Included With This Course:​
Phone Migration Utility in v12
Exclusive Content Included With This Course:​
Phone Firmware Upgrade Options
Exclusive Content Included With This Course:​
Tour of RealTime Monitoring Tool for CUCM and Unity Connection
Exclusive Content Included With This Course:​
Setting Up and Retreiving Trace Files in CUCM and RTMT
Exclusive Content Included With This Course:​
Using Trace Files to Troubleshoot CUCM Media Resource Allocation
Exclusive Content Included With This Course:​
Using CUCM/RTMT Trace Files to Analyze SCCP Call Setup and SIP Call Setup

Please take our prerequisite quiz before registering for class!

Overview

All Scheduled Dates are Guaranteed to Run! Please note, this is an advanced course to be taken after completion of the CIPTV1 and CIPTV2 courses.


Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates
Secondary audiences are:
  • Systems engineers

Please take this quiz before registering for class.


The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Upon completing this course, you will be able to meet these objectives:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions

  • Lesson 1: Identifying Cisco Collaboration Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools
Module 2: Cisco Unified Communications Manager Troubleshooting
  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 3: Cisco VCS Troubleshooting
  • Lesson 1: Troubleshooting Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues
Module 4: Call Setup Issues
  • Lesson 1: Describing Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Net Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues
Module 5: ILS and GDPR Issues
  • Lesson 1: Troubleshooting ILS and GDPR
Module 6: Cisco Unified Communications Manager Mobility Issues
  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Module 7: Cisco TelePresence Management Suite Issues
  • Lesson 1: Troubleshooting Cisco TMS Issues
Module 8: Voice Quality and Media Resources Issues
  • Lesson 1: Troubleshooting MTP Issues
  • Lesson 2: Troubleshooting Transcoder Issues
  • Lesson 3: Troubleshooting Audio and Video Conferencing Issues
  • Lesson 4: Troubleshooting Audio and Video Quality Issues

Labs:
Guided Lab 1: Troubleshooting Gateway and Endpoint Registration Issues
Guided Lab 2: Troubleshooting LDAP Integration Issues
Guided Lab 3: Troubleshooting Endpoint Registration Issues
Guided Lab 4: Troubleshooting LDAP Integration Issues
Guided Lab 6: Troubleshooting On-Net Multisite Calling Issues
Guided Lab 7: Troubleshooting Off-Net Calling Issues
Guided Lab 8: Troubleshooting ILS and GPDR
Guided Lab 9: Troubleshooting Device Mobility Issues
Guided Lab 10: Troubleshooting Extension Mobility Issues
Guided Lab 11: Troubleshooting Cisco Unified Mobility Issues
Guided Lab 12: Troubleshooting Cisco TMS Issues
Guided Lab 13: Troubleshoot Transcoder Issues
Guided Lab 13: Troubleshoot Transcoder Issues
Guided Lab 14: Troubleshooting Issues with Audio and Video Conferences

A year-long neXT membership which includes 365 days of…

  • Access to exclusive tech talk webinars covering content not found in the classroom
  • Discussion boards to interact with instructors and other members
  • Customized learning paths built to get you to your end goal 
    • Learning paths include vidoes, blogs, quizzes, exam prep, and more

Get content and recordings from the entire technology stack, not just this class!

Don’t have the time or budget for an instructor-led class?

Interested in one-on-one services with your instructor-led class?

Would you like dedicated training resources for your entire team?

neXT LIVE 365 Logo
SLI Main Menu