TMS Operations and Management


Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location.


This open enrollment hands-on course assists schedulers, technicians and engineers fully understand how to manage, operate, and maintain their Video TeleConferencing (VTC) network using the Cisco Telepresence Management Suite (TMS) in real-world environments. Students will be given many opportunities to complete hands-on exercises to reinforce all training topics.

Target Audience

Tier I through Tier III Technical staff and engineers responsible for scheduling, operating, managing and troubleshooting Video Conferencing networks using the Cisco TMS​


  • Basic knowledge of Video TeleConferencing Operation and Configuration.
  • Prior knowledge of endpoint and MCU operations is desirable.

Course Objectives

Day 1:

  • TMS Architecture & Installation
  • TMS Overview
  • System Management
  • Conference Scheduling
  • Conference Management

Day 2:

  • System Maintenance
  • System Troubleshooting
  • Phonebook Management
  • Reporting

Full Course Outline

Telepresence Management Suite (TMS) Architecture & Installation

  • Windows Server 2012
  • TMS Application
  • SQL Database
  • TMS eXchange Engine (TMS XE)

Managing Systems using TMS

  • Adding Systems
  • Configuring Systems
  • TMS Ticketing Service

Scheduling Calls Using TMS

  • New Booking
  • TMS User Portal
  • Ad Hoc Scheduling

Managing Live Conferences using TMS

  • Conference Control Center
  • Graphical Monitor
  • Map Monitor

Maintaining Systems using TMS

  • Upgrading Systems
  • Managing Dial Plans
  • Backing Up Systems

Troubleshooting Systems using TMS

  • System Navigator
  • Ticketing Service
  • Replacing Systems
  • Comparing Settings on Systems

Creating Phone Books using TMS

  • Phone Book Sources
  • Phone Books

Labs (Reinforcing and Competency Building Exercises)

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