neXT LIVE 365: Cisco Contact Center

With the purchase of a course below, you will receive immediate access to neXT LIVE 365!
*VRL’s Coming Soon!




What’s Included in the neXT LIVE 365 Contact Center Package?
365 Days of Access to the Video Reference Library (VRL),  filled with hundreds of recorded ILT courses and neXTpertise sessions (searchable, on-demand, available 24×7). The recorded material is not limited to ONE class, it includes recordings across multiple classes for one technology area.  Customizable training paths to fit your needs! See Popular VRL’s Below!

365 Days of Access to neXTpertise Sessions,  virtual, interactive sessions for customers and instructors & SME’s to engage on a variety of topics, driven by our members. Session Types: Featured hot topics, Open Q&A Sessions, Certification Exam Prep, etc.  (See Upcoming Sessions and Submit Your Ideas)

365 Days of Access to Delta Sessions,  led by SLI instructors to cover the material not found in standard ILT courses.  Technologies are constantly changing, and it’s imperative to stay up-to-date to ensure your skills are relevant. Session Types: Industry Updates, Version Upgrades, etc.  

365 Days of Access to Discussion Boards available within the neXT Learning Community to enable you to interact with SLI instructors, SME’s, and other neXT Learning members. You can leave your questions and expect to see quick responses as discussion boards are monitored daily!

All of this is available within the neXT Learning Community, SLI’s premier learning portal filled with valuable resources built with one goal in mind – to help you succeed! The community is driven by YOU, and monitored daily to answer questions you may have, and keep you up-to-date on the latest industry trends. (See Community Demo)

Most Popular VRL’s Within Contact Center Package:

  • Attributes of Cisco UCCE
  • Cisco UCCE Components and Architecture Overview
  • Cisco UCCE Naming Conventions
  • Advanced Contact Center Express Scripting Labs Overview

Exclusive Delta Content:

  • Cisco ECE
  • Exploring CUIC Stock Reports
  • Dial Numbers, Call Types & Reporting Touchpoints
  • Skills Groups & Precision Queues
  • Accessing Databases for UCCX
  • Configuring Finesse Web Chat and Agent Email for UCCX
  • Virtualized Voice Browser Configuration
  • Understanding Variables
  • Finesse Administration


No time to attend classroom training? No problem! You can still purchase our neXT LIVE 365 resources and access them on-demand, 24×7 for an entire year! SEE MORE

neXT LIVE 365
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