ITIL Managing Across the Lifecycle Capability
ITIL© 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL© qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.
The Service Lifecycle stream focuses on ITIL© practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it.
The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL© processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.
The ITIL© MALC (Managing Across the Lifecycle) course offers candidates the ability to achieve the ITIL Expert certification upon passing the ITIL© Managing Across the Lifecycle exam. The course prepares candidates to take the ITIL© Managing Across the Lifecycle Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace. This certification completes the ITIL© Intermediate Lifecycle and Capability streams by focusing on the knowledge required to implement and manage the necessary skills associated with the use of the Service Lifecycle.
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Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.
Train face-to-face with the live instructor.
Interact with a live, remote instructor from a specialized, HD-equipped classroom near you.
Attend the live class from the comfort of your home or office.
An ITIL©_ Foundation certificate and a minimum of 15 credits earned through the formal Service Lifecycle stream or Service Capability stream qualifications.
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who and others who require a deeper knowledge of, or who are involved in managing Services across the different lifecycle phases.
At the end of this course, you will learn:
- Managing the planning and Implementation of IT Service Management
- Lifecycle positioning and transition
- How to achieve business value with people, process and function
- Challenges, Critical Success Factors and risks to service management
- Risk Management
- Lifecycle project assessment
- Management of strategic change
- Understanding complementary industry guidance
1. Introduction to Managing Across the Lifecycle
- MALC exam builds on the knowledge acquired in foundation and intermediate-level ITIL courses
- Prerequisites for the MALC exam
- Structure and scoring of the MALC exam
- Bloom's Taxonomy and applying it to the types of questions that will/will not be asked on the MALC exam
- MALC exam cast study
2. Key Concepts of the Service Lifecycle
- Services, service management, and IT service management
- Organizing functions and roles for service management
- Effect of clarifying roles and using RACI
- Element of value
- Business value of various ITIL lifecycle stages
- Approaches to risk management
- Importance of knowledge management and the SKMS
3. Communication and Stakeholder Management
- Coordinating business relationship management across the lifecycle
- Role of business relationship management in the communication activities
- Stakeholder management and communication
- Using service models
- Design activity coordination
- Managing communications and commitment throughout the lifecycle
- Communication aspects of service operation
- Communication strategy and plan
4. Integrating Service Management Processes Across the Service Lifecycle
- Effectively and efficiently integrating service management processes across the lifecycle
- Impact and relationship of service strategy to other lifecycle stage
- Various lifecycle stage inputs and outputs
- Value and interfaces of the various service management processes
5. Managing Service Across the Lifecycle
- Importance of an approach to balanced design
- Contribute to effective and efficient service management with design coordination and transition planning and support
- Service transition lifecycle stages
- Managing services across the lifecycle
- Involving operations staff in other lifecycle stages
- Sources of information helping in the implementation and improvement of services
- Factors relevant to strategic assessments
- Challenges, risks, and critical success factors of the strategy, design, transition, and operation lifecycle stages
6. Governance, Roles, People, Competence, and the Organization
- Governance, activities, framework, and governance bodies
- Relating strategy to governance
- Service providers set direction, policy and strategy
- Change management
- Management systems
- Establishing and maintaining a service management system
- Organization development and departmentalization
- Logical structure for a service provider
- Functions and the types of services providers
- Implementing and sourcing strategies
- Measuring and demonstrating value
- Determining and using metrics
- Approaches to monitoring and control
- Using event management tools
8. Implementing and Improving Service Management Capabilities
- Implementing service management, service management processes, and supporting tools
- Different types of assessments and conducting assessments
- Techniques for improving service management
- Methods for implementing service management
- Business value of service portfolio management